Add'l BSODs (1909)

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  1. Posts : 77
    Windows 10
       #1

    Add'l BSODs (1909)


    Recently, I had a BSOD caused by atikmdag.sys. The reason this is I am asking for help beyond updating my graphics card drivers (which I have done), is because this BSOD is the latest in a series of occurrences, so I believe that there is an underlying issue that ties these BSODs together. Here are the logs,

    HARLEEN-(2020-06-09_01-21-40).zip - Google Drive

    The two BSODs dated 2020/5/14 occurred while running Driver Verifier. Here I wasnt able to fully startup my PC before the BSODs occurred. I uninstalled what DV claimed were the offending drivers. The other two are emblematic of typical usage. What is most difficult about these BSODs is that they usually occur in intervals of at least 2 weeks (I have had instances of them occurring after 37 days).

    The only two troubleshooting attempts I have made were to try different GPUs (I own an AMD GPU, but had a BSOD on a Nvidia GPU) and replace RAM (I ran Memtest86+ on the old ram for 8 hours without error).

    Thank you,
    Last edited by GQJ17; 13 Jan 2021 at 06:53.
      My Computer


  2. Posts : 1,472
    Windows 8.1 Enterprise x64
       #2

    Update AMD Graphics driver - https://www.amd.com/en/support/graph...eon-rx-vega-64
    Update or uninstall Unified Remote - check updates in program
      My Computer


  3. Posts : 77
    Windows 10
    Thread Starter
       #3

    As I mentioned, I have already updated my GPU drivers, and Unified Remote doesn't have an update.
      My Computer


  4. Posts : 14,893
    Windows 10 Pro
       #4

    I would like to have a look at the health of the drives.
    Please go to Download – Crystal Dew World and click the blue zip button which will download a portable version of CrystalDiskInfo. Extract the zip file and run diskinfo64.exe which will ask for administrator rights, please allow it.
    CrystalDiskInfo uses 3 colors for indication

    • Blue = good
    • Yellow = warning
    • Red = bad


    A little below the menu you'll see drives with each a circle with a color, if any of these is NOT blue please click it.
    Before making a screenshot, please do the following
    - Go to function > Advanced feature > raw values, change it to 10 [DEC]
    - Make sure all attributes are clearly visible
    Make a screenshot of CrystalDiskInfo and post this screenshot in your next post.
    Code:
      2020-06-07T21:22:08.607		The IO operation at logical block address 0xdc390a8 for Disk 1 (PDO name: \Device\0000003d) was retried.
      2020-06-06T20:19:49.859		The IO operation at logical block address 0x1653b850 for Disk 1 (PDO name: \Device\0000003d) was retried.
      2020-06-06T07:58:04.818		The IO operation at logical block address 0x166d7118 for Disk 1 (PDO name: \Device\0000003d) was retried.
      2020-06-05T18:22:41.142		The IO operation at logical block address 0x5362048 for Disk 1 (PDO name: \Device\0000003d) was retried.
      2020-06-05T08:21:45.012		The IO operation at logical block address 0x7afe920 for Disk 1 (PDO name: \Device\0000003d) was retried.
      2020-05-28T18:03:04.800		The IO operation at logical block address 0x7d98c98 for Disk 1 (PDO name: \Device\0000003d) was retried.
      2020-05-27T09:51:03.693		The IO operation at logical block address 0x6d80b8 for Disk 1 (PDO name: \Device\0000003d) was retried.
      2020-05-26T23:49:13.354		The IO operation at logical block address 0x6d8080 for Disk 1 (PDO name: \Device\0000003d) was retried.
      2020-05-23T00:41:23.005		The IO operation at logical block address 0x9372f78 for Disk 1 (PDO name: \Device\0000003d) was retried.
      2020-05-22T23:43:45.563		The IO operation at logical block address 0x70fb00 for Disk 1 (PDO name: \Device\0000003d) was retried.
      2020-05-21T20:59:46.248		The IO operation at logical block address 0x6def8d0 for Disk 1 (PDO name: \Device\0000003d) was retried.
      2020-05-21T18:09:00.891		The IO operation at logical block address 0xf5190f8 for Disk 1 (PDO name: \Device\0000003d) was retried.
      2020-05-21T00:47:14.585		The IO operation at logical block address 0x6d8038 for Disk 1 (PDO name: \Device\0000003d) was retried.
      2020-05-16T16:14:24.909		The IO operation at logical block address 0x52e71e0 for Disk 1 (PDO name: \Device\0000003d) was retried.
      2020-05-16T00:26:46.514		The IO operation at logical block address 0xad70a1f for Disk 1 (PDO name: \Device\0000003d) was retried.
      2020-05-14T23:43:23.501		Volume C: (\Device\HarddiskVolume6) needs to be taken offline for a short time to perform a Spot Fix.  Please run "CHKDSK /SPOTFIX" locally via the command line, or run "REPAIR-VOLUME <drive:>" locally or remotely via PowerShell.
      My Computers


  5. Posts : 77
    Windows 10
    Thread Starter
       #5

    All of the drives are have the blue dot. Would you still like for me to screenshot?
      My Computer


  6. Posts : 14,893
    Windows 10 Pro
       #6

    No need for screenshots when they're all blue dots.

    While the information on the SMART does help to give an indication toward the health of drives, by no means is it able to give a complete picture. That's why I suggest running the following tests as well to test the drive on a few more areas.

    SeaTools DOS to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
    Run the long test.
    Make a photo of the result and post it.

    chkdsk
    Disk Check - Windows 7 Help Forums
    Use option TWO with parameter /r
    Upload the chkdsk log Check Disk (chkdsk) - Read Event Viewer Log - Windows 7 Help Forums
      My Computers


  7. Posts : 77
    Windows 10
    Thread Starter
       #7

    Ok. I have a good bit of HDD, so it will take a while, but I am on it thank you.
      My Computer


  8. Posts : 14,893
    Windows 10 Pro
       #8

    Let us know how it goes.
      My Computers


  9. Posts : 77
    Windows 10
    Thread Starter
       #9

    Add'l BSODs (1909)-img_20200616_030315.jpgAdd'l BSODs (1909)-img_20200616_030357.jpgAdd'l BSODs (1909)-img_20200616_032409.jpg

    SeaTools displayed 3 drives (1 boot SSD, 2 HHD) It didn't display my M.2 or externals.

    Also it hung on the non boot HHD (not sure which one yet, wanted to confirm the failed drive)
      My Computer


  10. Posts : 77
    Windows 10
    Thread Starter
       #10
      My Computer


 

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