BSOD Thread stuck in device driver ASUS LAPTOP random bsod


  1. Posts : 3
    Windows 10
       #1

    BSOD Thread stuck in device driver ASUS LAPTOP random bsod


    Hi,
    I have an asus laptop, and since i bought it randomly gives me a BSOD with the message Thread stuck in device driver

    this is the file the diagnostic tool gave me (the forum diagnosic tool)

    Google Drive: Sign-in

    the windows version is 1909 compilation 18363.836
    thank you for your time
      My Computer

  2. Ztruker's Avatar
    Posts : 13,607
    Windows 10 Pro X64 21H1 19043.1110
       #2

    Where is the zip file? I don't see that, just the individual files that should be in the zip file.
      My Computers


  3. Posts : 3
    Windows 10
    Thread Starter
       #3

    Ztruker said:
    Where is the zip file? I don't see that, just the individual files that should be in the zip file.
    here i re upload it as a zip
    LAPTOP-C48U1FQK-(2020-06-05_15-10-59).zip - Google Drive
      My Computer


  4. Posts : 1,359
    Windows 8.1 Enterprise x64
       #4
      My Computer

  5. Ztruker's Avatar
    Posts : 13,607
    Windows 10 Pro X64 21H1 19043.1110
       #5

    Thanks for uploading the zip. It has only 1 dmp file in it. If this has been going on for awhile there should be more.

    The dump shows:
    Code:
    
    *** WARNING: Unable to verify timestamp for atikmdag.sys
    Driver Description: ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
    Driver Update Site: http://support.amd.com/us/Pages/AMDSupportHub.aspx

    This is strange since msinfo32 shows you have NVIDIA GeForce GTX 1650 and AMD Radeon(TM) RX Vega 10 Graphics, no Intel.

    Please run dxdiag from a Run box (Windows key + R, type dxdiag and press Enter).
    Click on Save all information then wait for it to complete. It will create DxDiag.txt file. Upload here please.
      My Computers


  6. Posts : 3
    Windows 10
    Thread Starter
       #6

    Ztruker said:
    Thanks for uploading the zip. It has only 1 dmp file in it. If this has been going on for awhile there should be more.

    The dump shows:
    Code:
    
    *** WARNING: Unable to verify timestamp for atikmdag.sys
    Driver Description: ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
    Driver Update Site: http://support.amd.com/us/Pages/AMDSupportHub.aspx

    This is strange since msinfo32 shows you have NVIDIA GeForce GTX 1650 and AMD Radeon(TM) RX Vega 10 Graphics, no Intel.

    Please run dxdiag from a Run box (Windows key + R, type dxdiag and press Enter).
    Click on Save all information then wait for it to complete. It will create DxDiag.txt file. Upload here please.
    Here is the DxDiag file
    DxDiag.txt - Google Drive

    I made a scan a month back, since i don't use the computer that much it probably the other dmp files got deleted like a temp file or something
    here's the other scan i made with a lot more of dmp files
    LAPTOP-C48U1FQK-(2020-05-03_00-32-33).zip - Google Drive
    Sorry i don't understand, what's that about intel? i have an amd cpu

    - - - Updated - - -

    I updated the drivers downloaded from the MyASUS software and made sure they are up to date. The chipset driver instalation from the MyAsus page failed. So i downloaded it from the page you linked and installed succesfully. BIOS update was downloaded from the MyAsus software as well and installed succesfully
    Since the crash is random, i'll wait and let you know if it happens again

    - - - Updated - - -

    I updated the drivers downloaded from the MyASUS software and made sure they are up to date. The chipset driver instalation from the MyAsus page failed. So i downloaded it from the page you linked and installed succesfully. BIOS update was downloaded from the MyAsus software as well and installed succesfully
    Since the crash is random, i'll wait and let you know if it happens again
      My Computer


 

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