Windows 10 Multiple BSOD daily with different errors

Hello everyone,

First, thank you for your work here, it's good to see that kind of forums.

My roommate's computer is quite new (Bought and built in March). At first, when she was playing games, they would randomly freeze, forcing her to kill the process and restart the game. It was quite systematic. So I updated all the drivers and Windows as well.

Then, the freezes remained but she also had two BSODs in about a week, only when playing though.

I followed some troubleshooting websites and updated everything again, also running some checks.

After this, the BSODs started to happen randomly, multiple times a day, while playing but also while using the computer for other things. She uses a lot of photoshop and mainly using Youtube to listen to music (80% of this computer's use).

This is the current state of her computer now.

Thank you very much.

Hi MamStark,

Welcome to TF BSOD forum.



1) Open administrative command prompt and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /scanhealth
4) dism /online /cleanup-image /restorehealth
5) sfc /scannow
6) chkdsk /scan
7) wmic recoveros set autoreboot = false
8) wmic recoveros set DebugInfoType = 7
9) wmic recoveros get autoreboot
10) wmic recoveros get DebugInfoType
11) bcdedit /enum {badmemory}

12) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

Use this link as needed when posting results:
How to Change Post Editor to Source or WYSIWYG Mode at TenForums.com


13) Make sure that there is no over clocking while troubleshooting

14) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

15) Uninstall Avast AV using the applicable uninstall tool:
Avast Uninstall Utility | Download aswClear for Avast Removal

16) Make sure Microsoft Defender is on

17) If there are no BSOD for 3 days after uninstalling Avast you can mark the thread solved

18) Avast can be reinstalled after 1 week of computer stability or you can continue using Microsoft defender

Update Windows 10 to version 2004 - https://support.microsoft.com/en-us/...date-assistant
Update AMD chipset drivers - https://www.amd.com/en/support/chips...ocket-am4/b450

Hello again,

here are the different images and log you asked for :

Step 12
Microsoft Windows [Version 10.0.18362.836]
(c) 2019 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\Windows\system32>dism /online /cleanup-image /scanhealth

Deployment Image Servicing and Management tool
Version: 10.0.18362.1

Image Version: 10.0.18362.836

[==========================100.0%==========================] No component store corruption detected.
The operation completed successfully.

C:\Windows\system32>dism /online /cleanup-image /restorehealth

Deployment Image Servicing and Management tool
Version: 10.0.18362.1

Image Version: 10.0.18362.836

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\Windows\system32>chkdsk /scan
The type of the file system is NTFS.
The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

A snapshot error occured while scanning this drive. Run an offline scan and fix.

C:\Windows\system32>wmic recoveros set autoreboot = false
Updating property(s) of '\\DESKTOP-86SJMM4\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Pro|C:\\Windows|\\Device\\Harddisk0\\Partition2"'
Property(s) update successful.

C:\Windows\system32>wmic recoveros set DebugInfoType = 7
Updating property(s) of '\\DESKTOP-86SJMM4\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Pro|C:\\Windows|\\Device\\Harddisk0\\Partition2"'
Property(s) update successful.

C:\Windows\system32>wmic recoveros get autoreboot
AutoReboot
FALSE


C:\Windows\system32> wmic recoveros get DebugInfoType
DebugInfoType
7


C:\Windows\system32>bcdedit /enum {badmemory}

RAM Defects
-----------
identifier {badmemory}

C:\Windows\system32>

Startup and Recovery
Attachment 281072

Virtual Memory
Attachment 281073

1) Run HD Tune (free version) (all drives)
HD Tune website
Post images into the thread for results on these tabs:
a) Health
b) Benchmark
c) Full error scan

2) Run Sea Tools for Windows
long generic test
Post an image of the test result into the thread
SeaTools for Windows |
Seagate
How to use SeaTools for Windows | Seagate Support US


3) Open administrative command prompt and type or copy and paste:
chkdsk /r /v
This may take hours to run so plan to run overnight.
Run on all drives using the syntax: chkdsk /r /v C: or chkdsk /r /v D: changing the drive letter to the applicable drive.

C:\Windows\system32>chkdsk /r /v
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type: Y
reboot


4) Use the information in this link to find the chkdsk report in the event viewer.
Copy and paste into notepad > save to desktop > post into the thread using one drive or drop box share link:
Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
Read Chkdsk Log in Event Viewer in Windows 10


These steps / tests can be performed overnight:
a) HD Tune full error scan
b) Sea Tools for Windows long generic test
c) Chkdsk /r /v

Hello,

I'm currently performing the last tests you asked me to do.

I just wanted to tell you that a BSOD : KERNEL_SECURITY_CHECK_FAILURE happened a few hours after the first batch of instructions.

I'll keep you updated with the new tests' result ASAP.

Thank you

For any BSOD:

a) run the V2 log collector to collect new log files

b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
> if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive


The computer can be placed into safe mode as needed to complete the HD Tune and Sea Tools drive tests:
Boot into Safe Mode on Windows 10

Hello,

Here are the results you asked me :


Attachment 282159Attachment 282160Attachment 282161Attachment 282162Attachment 282163

and here are the chkdsk results :

Attachment 282164
Attachment 282165
Attachment 282166

Thank you.

The drive results that were posted look good.

To be able to view SMART (failure prediction) results on most drives over time you can regularly use: (nearly instantaneous results)
Crystal Disk standard edition:
CrystalDiskInfo – Crystal Dew World



If there were no unexpected shutdowns or restarts you can mark the thread solved.
Avast can be reinstalled or you can continue using Microsoft defender.



You're welcome.