Random Crashes...


  1. Posts : 3
    Windows 10
       #1

    Random Crashes...


    Hi all, hopefully someone can help me here as I'm at a dead end trying to determine what's causing my PC to crash randomly.

    Running Windows 10 - V1909 Build 18363.836

    It just crashes randomly... sometimes it will run fine for days, even under heavy load doing Adobe Photoshop, graphics, Premier Video Editing... and then, when I close everything down, but leave the PC running, it will decide to crash at 3am when I haven't been using it for hours.

    Even on fresh re-boots, I don't even log in, and it crashes hours later.

    V2 Log File here:

    Dropbox - COREI7-(2020-05-23_10-21-01).zip - Simplify your life

    Any help will be greatly appreciated.

    Cheers,

    Ian.
      My Computer


  2. Posts : 1,290
    Windows 8.1 Enterprise x64
       #2

    Update Intel LAN driver - Downloads for Intel(R) 82579V Gigabit Ethernet PHY
    Send full memory dump (MEMORY.DMP from C:\Windows)
      My Computer


  3. Posts : 392
    W10
       #3

    BIOS/UEFI version 4701 dates from 2014
    Please visit the Asus support site for your motherboard and see:
    - if there is an updated, stable BIOS/UEFI available. If so, please update to it.
    - check to be sure that the Asus supports Windows 10 on this motherboard (due to it's age)

    And, as long as you're at the Asus site, take this opportunity to check for updates to your chipset and other drivers/utilities.
    Quite a few of the Asus and Intel utilities are outdated (seen in the memory dumps)

    Please manually check Windows Update to ensure that you have ALL available Windows Updates

    2 of the 5 uploaded memory dumps blame "hardware_disk".
    I suggest running Seagate's Seatools for Windows (the long/extended test) on each drive: SeaTools for Windows |
    Seagate


    As both drives are SSD's, the tests should go rather fast.
    Unfortunately, the tests for SSD's aren't nearly as accurate as those for the old-style HDD's.
    I suggest:
    - ensuring that the firmware is fully updated on each SSD
    - disconnect the drive (both data and power cables) that's not used for Windows - and see if that stops the problems.

    Here's a list of the 3rd party drivers that were present in the memory dump, and that are older and in need of updating/uninstallation. These drivers must either have their software updated to stable, Windows 10 versions, or the software associated with them must be uninstalled (ensuring that the drivers are uninstalled also):

    PxHlpa64.sys Mon Dec 10 18:49:01 2007 (475DD06D)
    Sonic CD/DVD driver (used by many different CD/DVD programs) pxHelp20.sys programs lists some of the programs that it's used in.

    AsUpIO.sys Mon Aug 2 22:47:59 2010 (4C57835F)
    ASUS hardware monitoring software related http://support.asus.com/download/dow...Language=en-us

    ICCWDT.sys Wed Aug 18 04:27:45 2010 (4C6B9981)
    IIntel(R) Watchdog Timer Driver Drivers & Software
    Most likely available at the Asus support website for your motherboard

    GEARAspiWDM.sys Thu May 3 15:56:17 2012 (4FA2E2E1)
    CD-ROM Class Filter Driver by Gear Software.[br]Also comes with iTunes GEAR Software - DVD Mastering Software & CD Burning Software & GEAR PRO Mastering

    AsIO.sys Wed Aug 22 05:54:47 2012 (5034AC67)
    Asus PCProbe Utility http://support.asus.com/download/download.aspx

    npf64.sys Thu Feb 28 20:31:24 2013 (513004EC)
    Hikvision iVMS 4200 station program: iVMS4200 Series|Software|Hikvision

    iaStorA.sys Mon Oct 28 17:15:26 2013 (526ED3EE)
    Intel RST (Rapid Storage Technology) driver Drivers & Software XP
    Most likely available at the Asus support website for your motherboard

    RTKVHD64.sys Tue Jun 16 06:55:05 2015 (55800089)
    Realtek High Definition Audio Function Driver http://www.realtek.com.tw/downloads/...Level=3&Conn=2

    Win10Pcap.sys Wed Oct 7 23:04:35 2015 (5615DD43)
    Developed here: Win10Pcap - WinPcap for Windows 10 No clue as to which program uses it on your system. It's an ethernet packet capture library and is probably used by different networking programs.

    TeeDriverW8x64.sys Mon Mar 28 14:59:41 2016 (56F97F1D)
    Intel Management Engine Interface (MEI) driver OEM or http://downloadcenter.intel.com[br][br]Installation instructions - http://www.sysnative.com/forums/wind...tml#post144391
    Most likely available at the Asus support website for your motherboard

    asmtxhci.sys Mon Apr 11 02:15:42 2016 (570B410E)
    Asmedia USB 3.0 driver http://www.asmedia.com.tw/eng/e_prod...3&cate_index=0

    asmthub3.sys Mon Apr 11 02:16:03 2016 (570B4123)
    ASMedia USB 3.0 Hub driver http://www.asmedia.com.tw/eng/e_prod...3&cate_index=0

    asstahci64.sys Tue May 17 05:38:26 2016 (573AE692)
    Asmedia 106x SATA Host Controller Driver http://www.asmedia.com.tw/eng/e_prod...p;cate_index=0 [br] or - [br] http://alldrivers.ucoz.net/news/asmedia_drivers/1-0-17[br]or -[br]OEM

    pelmouse.sys Mon Jul 11 19:38:09 2016 (57842DE1)
    Primax Electronics Ltd. Mouse Suite Driver. I'd guess that it's the same suite of drivers as the next one in this list (pelusbif.sys)

    pelusblf.sys Mon Jul 11 19:55:49 2016 (57843205)
    IBM/Lenovo USB mouse filter system driver http://www.ibm.com/support/us/en/

    VBoxNetAdp6.sys Tue Oct 18 09:43:09 2016 (580626ED)
    Oracle VirtualBox NDIS 6.0 Host-Only Network Adapter Driver http://www.virtualbox.org/wiki/Downloads

    e1i65x64.sys Mon Jun 11 14:01:06 2018 (5B1EB8E2)
    I suspect that this is an Intel PCIe Gigabit Ethernet driver.
    If so, the update should also be available at the Asus support site for your motherboard.

    NewTek_AudioPortClass.sys Thu Aug 9 14:21:06 2018 (5B6C8612)
    NewTek NDI Tools: https://www.newtek.com/blog/

    NewTek_WDM_KS.sys Thu Aug 9 14:21:12 2018 (5B6C8618)
    NewTek NDI Tools: https://www.newtek.com/blog/

    eubakup.sys Sun Oct 7 22:22:41 2018 (5BBABF71)
    EASEUS Todo Backup; CHENGDU YIWO Tech http://www.todo-backup.com/support/

    EUBKMON.sys Sun Oct 7 22:22:58 2018 (5BBABF82)
    EaseUS Todo Backup driver http://www.todo-backup.com/download/

    If, after doing all of this, you still have BSOD issues - we'll try some other tests
      My Computer


  4. Posts : 3
    Windows 10
    Thread Starter
       #4

    Downloaded the full 25.1 Intel Network pack, and on installation is errors out with "Cannot install drivers. No Intel Adapters are present".

    Memory dump here: (2Gb!!!)

    Dropbox - MEMORY.DMP - Simplify your life

    (Still uploading to dropbox)
      My Computer


  5. Posts : 1,290
    Windows 8.1 Enterprise x64
       #5

    However, you have the latest LAN card drivers because I checked, the newer ones will not be installed. In that case, update the Intel Rapid Storage driver - Downloads for Intel(R) Rapid Storage Technology (Intel(R) RST)
      My Computer


  6. Posts : 3
    Windows 10
    Thread Starter
       #6

    jdc1 said:
    BIOS/UEFI version 4701 dates from 2014

    If, after doing all of this, you still have BSOD issues - we'll try some other tests
    Cheers So much for your detailed response/analysis.

    I've got a slightly newer bios (still from 2014 though)

    Most of the Asus Drivers are all really old, and some I have updated from elsewhere.

    I've got the latest Drive firmware, and scanning them all looks good.

    I've just done a newer IAstorA.sys driver (by getting the intel floppy driver - as the Rapid storage technology software wouldn't install... in fact, the intel driver & Support assistant doesn't find anything to update or even detect intel things in my system....so I've uninstalled intel RST completely, as the new IAstorA.sys stopped it from running.

    With that PXHlpa64.sys... how do I find what software is using that? and how do I delete/upgrade it? only thing I can think that may be using it is iTunes?

    Most of the other drivers etc, I can't seem to find newer ones at all, and ones I do find don't seem to install.

    Anyway, we'll see how the system goes now I've updated the IAStorA.sys, and bios update.
      My Computer


  7. Posts : 392
    W10
       #7

    If you can't get newer drivers, then I'd have to suspect that the system just isn't compatible w/Windows 10 - despite Asus offering some drivers for W10 on this board.
    If that's the case, you'll continue to see problems no matter what we do - and they problems should get worse as time goes on.

    To test for compatibility issues is a bit difficult.
    1) The surest way is to first test with a clean install of the OS that the system/motherboard was designed for - then test to see if the problems occur there. The mobo was released in 2011, so it's most likely that it was designed for Windows 7 (from a web search).
    2) Then, perform a clean install of the latest Windows 10 build and test to see if the problems come back.

    As bad as all this sounds, we'll continue to work on helping get this system to work well with Windows 10.
    So, here's some suggestions:

    Try this Realtek site for new audio drivers: PC Audio Codecs > High Definition Audio Codecs Software - REALTEK

    You may want to try the Intel Driver & Support Assitant software to try to update the Intel stuff on your system:
    Intel(R) Driver & Support Assistant Dunno if it'll help, but it's worth a try!

    Too many developers used the PxHlpa64.sys driver for us to know which program uses it (and I'm not sure how to go about figuring it out on your system). But that's OK - this driver (even though it's very old) is actually pretty stable. Also, if it does continue to pop up in the dumps, we can manually remove it (but we're not at that point yet).

    Try the Microsoft Update Catalog for the ASMedia drivers (they may still be old, but Microsoft says they're OK for Windows 10: https://www.catalog.update.microsoft...aspx?q=asmedia
      My Computer


 

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