THREAD_STUCK_IN_DEVICE_DRIVER atikmdag.sys randomly on moderate load

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  1. Posts : 32,448
    windows 10 professional version 1607 build 14393.969 64 bit
       #11

    The current V2 collected no dump files.

    The first V2 was not found.


    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /scanhealth
    4) dism /online /cleanup-image /restorehealth
    5) sfc /scannow
    6) chkdsk /scan
    7) wmic recoveros set autoreboot = false
    8) wmic recoveros set DebugInfoType = 7
    9) wmic recoveros get autoreboot
    10) wmic recoveros get DebugInfoType
    11) bcdedit /enum {badmemory}

    12) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    Use this link as needed when posting results:
    How to Change Post Editor to Source or WYSIWYG Mode at TenForums.com


    13) Make sure that there is no over clocking while troubleshooting

    14) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

    b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

    15) Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:
    Speccy - Free Download - Piriform: Speccy - System Information - Free
    Download Speccy | Find your computer specs, free!
    Download Speccy | Find your computer specs, free!
    HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID
    HWMONITOR | Softwares | CPUID
    SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer
    SpeedFan - Access temperature sensor in your computer

    16) For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive
      My Computer


  2. Posts : 9
    Windows 10 Pro 1909 64-bit 18363.836
    Thread Starter
       #12

    zbook said:
    The current V2 collected no dump files.

    The first V2 was not found.
    My bad, new one with BSOD attached.

    zbook said:
    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /scanhealth
    4) dism /online /cleanup-image /restorehealth
    5) sfc /scannow
    6) chkdsk /scan
    7) wmic recoveros set autoreboot = false
    8) wmic recoveros set DebugInfoType = 7
    9) wmic recoveros get autoreboot
    10) wmic recoveros get DebugInfoType
    11) bcdedit /enum {badmemory}

    12) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    Code:
    Microsoft Windows [Version 10.0.19041.264]
    (c) 2020 Microsoft Corporation. All rights reserved.
    
    C:\Windows\system32>sfc /scannow
    
    Beginning system scan.  This process will take some time.
    
    Beginning verification phase of system scan.
    Verification 100% complete.
    
    Windows Resource Protection did not find any integrity violations.
    
    C:\Windows\system32>dism /online /cleanup-image /scanhealth
    
    Deployment Image Servicing and Management tool
    Version: 10.0.19041.1
    
    Image Version: 10.0.19041.264
    
    [==========================100.0%==========================] No component store corruption detected.
    The operation completed successfully.
    
    C:\Windows\system32>dism /online /cleanup-image /restorehealth
    
    Deployment Image Servicing and Management tool
    Version: 10.0.19041.1
    
    Image Version: 10.0.19041.264
    
    [===========================84.9%=================         ] The restore operation completed successfully.
    The operation completed successfully.
    
    C:\Windows\system32>sfc /scannow
    
    Beginning system scan.  This process will take some time.
    
    Beginning verification phase of system scan.
    Verification 100% complete.
    
    Windows Resource Protection did not find any integrity violations.
    
    C:\Windows\system32>chkdsk /scan
    The type of the file system is NTFS.
    
    Stage 1: Examining basic file system structure ...
      149760 file records processed.
    File verification completed.
     Phase duration (File record verification): 3.91 seconds.
      3058 large file records processed.
     Phase duration (Orphan file record recovery): 0.00 milliseconds.
      0 bad file records processed.
     Phase duration (Bad file record checking): 1.24 milliseconds.
    
    Stage 2: Examining file name linkage ...
      3680 reparse records processed.
      214836 index entries processed.
    Index verification completed.
     Phase duration (Index verification): 49.85 seconds.
      0 unindexed files scanned.
     Phase duration (Orphan reconnection): 57.60 milliseconds.
      0 unindexed files recovered to lost and found.
     Phase duration (Orphan recovery to lost and found): 0.56 milliseconds.
      3680 reparse records processed.
     Phase duration (Reparse point and Object ID verification): 20.14 milliseconds.
    
    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
     Phase duration (Security descriptor verification): 473.63 milliseconds.
      32539 data files processed.
     Phase duration (Data attribute verification): 6.46 milliseconds.
    CHKDSK is verifying Usn Journal...
      37637000 USN bytes processed.
    Usn Journal verification completed.
     Phase duration (USN journal verification): 956.42 milliseconds.
    
    Windows has scanned the file system and found no problems.
    No further action is required.
    
     362596410 KB total disk space.
      32334288 KB in 113976 files.
         81180 KB in 32540 indexes.
             0 KB in bad sectors.
        266906 KB in use by the system.
         65536 KB occupied by the log file.
     329914036 KB available on disk.
    
          4096 bytes in each allocation unit.
      90649102 total allocation units on disk.
      82478509 allocation units available on disk.
    Total duration: 55.30 seconds (55301 ms).
    
    C:\Windows\system32>wmic recoveros set autoreboot = false
    Updating property(s) of '\\NUR-ASR-RYZEN\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Pro|C:\\Windows|\\Device\\Harddisk0\\Partition3"'
    Property(s) update successful.
    
    C:\Windows\system32>wmic recoveros set DebugInfoType = 7
    Updating property(s) of '\\NUR-ASR-RYZEN\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Pro|C:\\Windows|\\Device\\Harddisk0\\Partition3"'
    Property(s) update successful.
    
    C:\Windows\system32>wmic recoveros get autoreboot
    AutoReboot
    FALSE
    
    
    C:\Windows\system32>wmic recoveros get DebugInfoType
    DebugInfoType
    7
    
    
    C:\Windows\system32>bcdedit /enum {badmemory}
    
    RAM Defects
    -----------
    identifier              {badmemory}
    
    C:\Windows\system32>
    zbook said:
    13) Make sure that there is no over clocking while troubleshooting
    A hundred percent sure, UEFI set to optimized default, no Ryzen Master software installed.

    zbook said:
    14) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread
    THREAD_STUCK_IN_DEVICE_DRIVER atikmdag.sys randomly on moderate load-startup-recovery.png

    zbook said:
    b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread
    THREAD_STUCK_IN_DEVICE_DRIVER atikmdag.sys randomly on moderate load-virtual-memory.png

    zbook said:
    15) Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:
    Speccy - Free Download - Piriform: Speccy - System Information - Free
    Download Speccy | Find your computer specs, free!
    Download Speccy | Find your computer specs, free!
    HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID
    HWMONITOR | Softwares | CPUID
    SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer
    SpeedFan - Access temperature sensor in your computer
    I went with HWMonitor and have it open right now, what do I do with it?

    zbook said:
    16) For any BSOD:

    a) run the V2 log collector to collect new log files
    New V2 log file attached.

    zbook said:
    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive
    It is over 1GB, I can't upload it right now due to the sheer size (only 0,2Mbps uplink). I'll have it uploaded within a week or two.
    THREAD_STUCK_IN_DEVICE_DRIVER atikmdag.sys randomly on moderate load Attached Files
      My Computer

  3. Ztruker's Avatar
    Posts : 10,256
    Windows 10 Pro X64 1909 18363.815
       #13

    Zip memory.dmp and upload it to a file sharing site like OneDrive or Google then post a link to it here.
      My Computers


  4. Posts : 32,448
    windows 10 professional version 1607 build 14393.969 64 bit
       #14

    1) Turn off Windows updates of non-Microsoft drivers
    Enable or Disable Driver Updates in Windows Update in Windows 10

    2) Uninstall everything AMD using Display driver uninstaller and install new drivers from the AMD website

    3) Make sure the driver is different from 26.20.12028.2

    4) On the AMD web site be sure the "clean install" box is checked and only install the graphics driver

    5) If different drivers cause recurrent BSOD then plan to swap test the CPU/GPU.

    See if you can find a friend, neighbor, relative, or local computer store to swap the CPU/GPU.


    Official Display Driver Uninstaller DDU Download

    Display Driver Uninstaller Download version 18.0.2.5 (or newer version if available)

    Display Driver Uninstaller: How to use - Windows 7 Help Forums

    http://support.amd.com/en-us

    https://www.amd.com/en/support/kb/faq/rs-install



    Code:
    Name	AMD Radeon(TM) RX Vega 11 Graphics
    PNP Device ID	PCI\VEN_1002&DEV_15D8&SUBSYS_15D81002&REV_C8\4&28056CF2&0&0041
    Adapter Type	AMD Radeon Graphics Processor (0x15D8), Advanced Micro Devices, Inc. compatible
    Adapter Description	AMD Radeon(TM) RX Vega 11 Graphics
    Adapter RAM	(2.147.483.648) bytes
    Installed Drivers	C:\Windows\System32\DriverStore\FileRepository\u0346830.inf_amd64_35731e557194973d\B345901\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0346830.inf_amd64_35731e557194973d\B345901\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0346830.inf_amd64_35731e557194973d\B345901\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0346830.inf_amd64_35731e557194973d\B345901\amdxc64.dll
    Driver Version	26.20.12028.2
    INF File	oem7.inf (ati2mtag_PicassoAM4 section)
    Color Planes	Not Available
    Color Table Entries	4294967296
    Resolution	1920 x 1080 x 59 hertz
    Bits/Pixel	32
    Memory Address	0xE0000000-0xEFFFFFFF
    Memory Address	0xF0000000-0xF01FFFFF
    I/O Port	0x0000E000-0x0000E0FF
    Memory Address	0xFCC00000-0xFCC7FFFF
    IRQ Channel	IRQ 4294967272
    IRQ Channel	IRQ 4294967271
    IRQ Channel	IRQ 4294967270
    I/O Port	0x000003B0-0x000003BB
    I/O Port	0x000003C0-0x000003DF
    Memory Address	0xA0000-0xBFFFF
    Driver	C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\U0346830.INF_AMD64_35731E557194973D\B345901\ATIKMPAG.SYS (26.20.12028.2, 581,09 KB (595.040 bytes), 28/05/2020 15.33)
    Code:
    Integrated AMD Radeon™ Vega Series Graphics in Ryzen Series APU
    Code:
    atikmdag.sys Fri Aug 16 10:57:18 2019 (5D56D25E)
    Code:
    atikmpag.sys Fri Aug 16 10:39:56 2019 (5D56CE4C)
    Last edited by zbook; 6 Days Ago at 22:54.
      My Computer


  5. Posts : 9
    Windows 10 Pro 1909 64-bit 18363.836
    Thread Starter
       #15

    zbook said:
    1) Turn off Windows updates of non-Microsoft drivers
    Enable or Disable Driver Updates in Windows Update in Windows 10

    2) Uninstall everything AMD using Display driver uninstaller and install new drivers from the AMD website

    3) Make sure the driver is different from 26.20.12028.2

    4) On the AMD web site be sure the "clean install" box is checked and only install the graphics driver
    Done, got the latest version of both AMD Adrenalin and DDU. Still the same problem, BSOD while running Minecraft UWP within 5 seconds. Tried to run FurMark 3D at 1080p full screen for 10 minutes, temperature rise up from 50C to 60C then stays at 60C from 5 minutes onwards.

    zbook said:
    5) If different drivers cause recurrent BSOD then plan to swap test the CPU/GPU.

    See if you can find a friend, neighbor, relative, or local computer store to swap the CPU/GPU.
    Planning on it. I can't find any in my local neighborhood, the only option would be to issue an RMA.

    Just curious, were you able to extract temperature and voltage information from the V2 log, at the moment of BSOD? I wonder if it's either temperature (though I've reseated everything and re-applied thermal paste) or is it a PSU problem..
    V2 log attached.
    THREAD_STUCK_IN_DEVICE_DRIVER atikmdag.sys randomly on moderate load Attached Files
      My Computer


  6. Posts : 32,448
    windows 10 professional version 1607 build 14393.969 64 bit
       #16

    The latest BSOD was on Fri May 29 05:10:45.508 2020 (UTC - 5:00).

    The misbehaving drivers were again AMD GPU drivers.

    Current: 27.20.1017.1011
    Prior: 26.20.12028.2


    The log collector displayed CPU voltage at the time it was ran.
    Voltages would need to be checked in the BIOS.

    What are the BIOS 3.3, 5 and 12 voltage values? (post images)

    See if you can find a third driver.
    If the AMD GPU drivers cause another BSOD then swap test or RMA.




    Code:
    Name	AMD Radeon(TM) RX Vega 11 Graphics
    PNP Device ID	PCI\VEN_1002&DEV_15D8&SUBSYS_15D81002&REV_C8\4&28056CF2&0&0041
    Adapter Type	AMD Radeon Graphics Processor (0x15D8), Advanced Micro Devices, Inc. compatible
    Adapter Description	AMD Radeon(TM) RX Vega 11 Graphics
    Adapter RAM	(2.147.483.648) bytes
    Installed Drivers	C:\Windows\System32\DriverStore\FileRepository\u0355166.inf_amd64_b850e0f0c3bce936\B355483\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0355166.inf_amd64_b850e0f0c3bce936\B355483\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0355166.inf_amd64_b850e0f0c3bce936\B355483\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0355166.inf_amd64_b850e0f0c3bce936\B355483\amdxc64.dll
    Driver Version	27.20.1017.1011
    INF File	oem2.inf (ati2mtag_PicassoAM4 section)
    Color Planes	Not Available
    Color Table Entries	4294967296
    Resolution	1920 x 1080 x 59 hertz
    Bits/Pixel	32
    Memory Address	0xE0000000-0xEFFFFFFF
    Memory Address	0xF0000000-0xF01FFFFF
    I/O Port	0x0000E000-0x0000E0FF
    Memory Address	0xFCC00000-0xFCC7FFFF
    IRQ Channel	IRQ 4294967264
    IRQ Channel	IRQ 4294967263
    IRQ Channel	IRQ 4294967262
    I/O Port	0x000003B0-0x000003BB
    I/O Port	0x000003C0-0x000003DF
    Memory Address	0xA0000-0xBFFFF
    Driver	C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\U0355166.INF_AMD64_B850E0F0C3BCE936\B355483\AMDKMDAG.SYS (27.20.1017.1011, 67,77 MB (71.066.320 bytes), 27/05/2020 19.19)
    Code:
    amdkmdag.sys Mon May 25 13:41:44 2020 (5ECC1168)
      My Computer



  7. Posts : 9
    Windows 10 Pro 1909 64-bit 18363.836
    Thread Starter
       #17

    zbook said:
    What are the BIOS 3.3, 5 and 12 voltage values? (post images)
    I can't find any kind of information like this in the BIOS, there is CPU voltage settings though, and it is set at auto. Here is the picture if I set it to manual:
    I can't post picture not sure why, here is at OneDrive

    zbook said:
    See if you can find a third driver.
    Tested 19.10.2, same BSOD, as usual new V2 log attached.

    - - - Updated - - -

    Ztruker said:
    Zip memory.dmp and upload it to a file sharing site like OneDrive or Google then post a link to it here.
    This was way harder than I thought it would be, but finally managed to upload it, here. I made it with PeaZIP, probably gonna need it too to open it, not sure.
    THREAD_STUCK_IN_DEVICE_DRIVER atikmdag.sys randomly on moderate load Attached Files
      My Computer


  8. Posts : 32,448
    windows 10 professional version 1607 build 14393.969 64 bit
       #18

    There was another BSOD using a different driver:

    Current: 26.20.13031.5006
    Prior: 27.20.1017.1011
    Prior: 26.20.12028.2


    See if you can find an old driver for testing purposes:
    https://www.amd.com/en/support

    Plan: swap test CPU/GPU or RMA



    Code:
    Name	AMD Radeon(TM) RX Vega 11 Graphics
    PNP Device ID	PCI\VEN_1002&DEV_15D8&SUBSYS_15D81002&REV_C8\4&28056CF2&0&0041
    Adapter Type	AMD Radeon Graphics Processor (0x15D8), Advanced Micro Devices, Inc. compatible
    Adapter Description	AMD Radeon(TM) RX Vega 11 Graphics
    Adapter RAM	(2.147.483.648) bytes
    Installed Drivers	C:\Windows\System32\DriverStore\FileRepository\u0347941.inf_amd64_1f3b4b494dc60019\B347949\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0347941.inf_amd64_1f3b4b494dc60019\B347949\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0347941.inf_amd64_1f3b4b494dc60019\B347949\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0347941.inf_amd64_1f3b4b494dc60019\B347949\amdxc64.dll
    Driver Version	26.20.13031.5006
    INF File	oem2.inf (ati2mtag_PicassoAM4 section)
    Color Planes	Not Available
    Color Table Entries	4294967296
    Resolution	1920 x 1080 x 59 hertz
    Bits/Pixel	32
    Memory Address	0xE0000000-0xEFFFFFFF
    Memory Address	0xF0000000-0xF01FFFFF
    I/O Port	0x0000E000-0x0000E0FF
    Memory Address	0xFCC00000-0xFCC7FFFF
    IRQ Channel	IRQ 4294967272
    IRQ Channel	IRQ 4294967271
    IRQ Channel	IRQ 4294967270
    I/O Port	0x000003B0-0x000003BB
    I/O Port	0x000003C0-0x000003DF
    Memory Address	0xA0000-0xBFFFF
    Driver	C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\U0347941.INF_AMD64_1F3B4B494DC60019\B347949\ATIKMPAG.SYS (26.20.13031.5006, 584,41 KB (598.440 bytes), 24/10/2019 19.43)
    Code:
    amdkmdag.sys Mon May 25 13:41:44 2020 (5ECC1168)
      My Computer


  9. Posts : 9
    Windows 10 Pro 1909 64-bit 18363.836
    Thread Starter
       #19

    zbook said:
    There was another BSOD using a different driver:

    Current: 26.20.13031.5006
    Prior: 27.20.1017.1011
    Prior: 26.20.12028.2


    See if you can find an old driver for testing purposes:
    https://www.amd.com/en/support

    Plan: swap test CPU/GPU or RMA
    Alright, I just sent the CPU to request an RMA, I hope they verified the problem.

    Somewhat unrelated, for these commands:
    Code:
    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /scanhealth
    4) dism /online /cleanup-image /restorehealth
    5) sfc /scannow
    6) chkdsk /scan
    7) wmic recoveros set autoreboot = false
    8) wmic recoveros set DebugInfoType = 7
    9) wmic recoveros get autoreboot
    10) wmic recoveros get DebugInfoType
    11) bcdedit /enum {badmemory}
    Does any of them did permanent change to my system? Like turning on debug mode that could degrade performance or something. If they do, how do I revert it to normal?
      My Computer


  10. Posts : 32,448
    windows 10 professional version 1607 build 14393.969 64 bit
       #20

    These commands perform the following steps: (steps 7 and 8 optimize the formation and end user discovery of BSOD)

    Code:
    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow >>> checks and repairs the operting system
    3) dism /online /cleanup-image /scanhealth > > > checks the component store
    4) dism /online /cleanup-image /restorehealth > > > checks and repairs the component store
    5) sfc /scannow >>> checks and repairs the operting system
    6) chkdsk /scan >>> checks online the drive file system
    7) wmic recoveros set autoreboot = false >>> turns off automatic restart during a BSOD
    8) wmic recoveros set DebugInfoType = 7 >>> sets write debugging information to automatic memory dump
    9) wmic recoveros get autoreboot >>> checks the setting for system failure
    10) wmic recoveros get DebugInfoType >>> checks the setting for write debugging information
    11) bcdedit /enum {badmemory} >>> checks whether Windows has predicted RAM failure and blocked memory regions
      My Computer


 

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