Several random BSODs for the last few weeks, including Windows Update

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  1. Posts : 10
    Windows 10 Home (64-bit)
       #1

    Several random BSODs for the last few weeks, including Windows Update


    I've been getting random BSODs for the last few days, maybe even a week or two.
    I've updated Windows a few days ago and ever since I started getting BSODs on a daily basis, if not multiple BSODs per day.

    The BSODs I've been experiencing have been different but mostly the same ones:
    1. KMODE_EXCEPTION_NOT_HANDLED
    2. KERNEL_SECURITY_CHECK_FAILURE
    3. DRIVER_IRQL_NOT_LESS_OR_EQUAL
    4. IRQL_NOT_LESS_OR_EQUAL
    5. SYSTEM_SERVICE_EXCEPTION


    I ran RAM memory check which found no problems, and sfc /scannow which found corrupted files and allegedly fixed them.

    WhoCrashed says that ntoskrnl.exe probably caused the C:\Windows\Minidump crashes and C:\Windows\MEMORY.DMP says that ntkrnlmp.exe caused it.

    My PC specs:
    • OS: Windows 10 Home 64-bit (Version 1909, OS Build 18363.815)
    • CPU: AMD Ryzen 3700X Box
    • Motherboard: Gigabyte B450 AORUS ELITE
    • Memory: Corsair 16GB (2 x 8GB) DDR4 DRAM 3600MHz C18 VENGEANCE® LPX
    • Graphics Card(s): Gigabyte GeForce RTX 2070 SUPER GAMING OC 8G GV-N207SGAMING OC-8GC


    Here's my V2 Collector ZIP file:
    OneDrive
    also attached to post:
    Attachment 278252

    This is so infuriating, especially since this PC is fairly new (barely a year old).
    Help is much appreciated!
      My Computer


  2. Posts : 1,538
    Windows 8.1 Enterprise x64
       #2
      My Computer


  3. Posts : 10
    Windows 10 Home (64-bit)
    Thread Starter
       #3

    Alright, updated both.
    BIOS version was F42 (from July 2019), and I installed F51 (latest, from 18/12/2019).
    Will update this post if the problem persists.
    Last edited by AmitB; 11 May 2020 at 13:28.
      My Computer


  4. Posts : 392
    W10
       #4

    You have 2 unknown devices in Device Manager that don't have drivers installed.
    Please determine which devices they are and remove them (unplug them) from your system while we're troubleshooting.
    Feel free to reinstall them (with drivers) once we're finished troubleshooting.

    You also have a known device that doesn't have drivers installed - it appears to be an aftermarket wireless XBox controller.
    Please physically remove this device (unplug the dongle) and uninstall the software for it.
    Feel free to reinstall it AFTER we're done troubleshooting this problem.

    Please update Microsoft Intellitype/Intellipoint keyboard/mouse software (if installed)

    The stack text shows address' (rather than drivers) in the dump files.
    Most often this is due to software issues (although it's possible to be hardware instead).
    As such, please run Driver Verifier according to these instructions: Enable and Disable Driver Verifier in Windows 10
      My Computer


  5. Posts : 10
    Windows 10 Home (64-bit)
    Thread Starter
       #5

    jdc1 said:
    You have 2 unknown devices in Device Manager that don't have drivers installed.
    Please determine which devices they are and remove them (unplug them) from your system while we're troubleshooting.
    Feel free to reinstall them (with drivers) once we're finished troubleshooting.

    You also have a known device that doesn't have drivers installed - it appears to be an aftermarket wireless XBox controller.
    Please physically remove this device (unplug the dongle) and uninstall the software for it.
    Feel free to reinstall it AFTER we're done troubleshooting this problem.

    Please update Microsoft Intellitype/Intellipoint keyboard/mouse software (if installed)

    The stack text shows address' (rather than drivers) in the dump files.
    Most often this is due to software issues (although it's possible to be hardware instead).
    As such, please run Driver Verifier according to these instructions: Enable and Disable Driver Verifier in Windows 10
    Thanks for your reply!

    2 of the unknown devices have no specified location. How do I find them in such case?

    The unknown device whose location is specified is the transceiver for my Xbox controller. No idea why it doesn't have drivers installed, it used to be (probably Windows update f***ed it up because it's a Chinese mock of the official Xbox transceiver). I've reinstalled the driver for it.
    Also, are you sure about the known device, that's probably my Xbox controller, not having drivers installed? It's recognized as 'Xbox 360 Wireless Controller via Play & Charge Kit' (C:\WINDOWS\system32\DRIVERS\xusb22.sys).

    I don't think I have Microsoft Intellitype/Intellipoint products (and therefore software). Why did you specify that specifically?
    I'll run Driver Verifier later and update this post accordingly.
    Last edited by AmitB; 11 May 2020 at 15:40.
      My Computer


  6. Posts : 392
    W10
       #6

    For the unknown devices, the place to start is by unplugging your USB devices - one by one - and checking Device Manager as you do this.

    The known device has a Microsoft VID (045E) - my mistake for not recognizing it. It is the XBox controller and Device Manager says it doesn't have drivers installed. This is from the MSINFO32 report - the Components section under Problem Devices
    The point here is that Windows can't properly handle a device if it doesn't have drivers for it.
    While it may not cause problems - we don't know that since we're dealing with a system that already has problems.

    The Intellitype/Intellipoint stuff that's installed - the driver dates from 2011
    dc3d.sys Wed May 18 04:07:24 2011 (4DD37E3C)
    Filter Driver for Identification of Microsoft Hardware Wireless Mouse and Keyboard Device Models - Microsoft IntelliType Pro / IntelliPoint http://www.microsoft.com/downloads/en/default.aspx

    Let's see what Driver Verifier has to say - and we'll move on from there.......................................
      My Computer


  7. Posts : 10
    Windows 10 Home (64-bit)
    Thread Starter
       #7

    jdc1 said:
    For the unknown devices, the place to start is by unplugging your USB devices - one by one - and checking Device Manager as you do this.

    The known device has a Microsoft VID (045E) - my mistake for not recognizing it. It is the XBox controller and Device Manager says it doesn't have drivers installed. This is from the MSINFO32 report - the Components section under Problem Devices
    The point here is that Windows can't properly handle a device if it doesn't have drivers for it.
    While it may not cause problems - we don't know that since we're dealing with a system that already has problems.

    The Intellitype/Intellipoint stuff that's installed - the driver dates from 2011
    dc3d.sys Wed May 18 04:07:24 2011 (4DD37E3C)
    Filter Driver for Identification of Microsoft Hardware Wireless Mouse and Keyboard Device Models - Microsoft IntelliType Pro / IntelliPoint http://www.microsoft.com/downloads/en/default.aspx

    Let's see what Driver Verifier has to say - and we'll move on from there.......................................
    The only other USB devices plugged into my computer are:
    1. my mouse (SteelSeries Rival 300) that's working properly and detected by SteelSeries Engine 3
    2. my wireless keyboard (Microsoft Wireless Keyboard 3000) transceiver that's working properly

    I'm using both as I'm writing this reply. Also, no USB device is connected to my monitor.
    Trying to unplug any of them didn't trigger a change in 'Other devices', and still 2 unknown devices remain. I have no idea what could it be. Also, no USB device is connected to my monitor.

    About IntelliType/IntelliPoint - maybe that's my Microsoft Wireless Keyboard (and no-longer-used Mouse) 3000. Looking in Microsoft's website I see a 'Mouse and Keyboard Center 2.3' installation and 'IntelliType 8.2' installation. I think 'Mouse and Keyboard Center' is the newer one, but it doesn't mention Windows 10 in its list of operating systems (only up to Windows 8), which is odd.

    I'll run Driver Verifier in a few minutes and update the post afterwards.
    ------
    EDIT:
    I've enabled Driver Verifier. How long should I keep it enabled? And how do I get the results of the verifier after disabling it?
      My Computer


  8. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       #8

    More info on Driver Verifier

    Driver Verifier-- tracking down a mis-behaving driver.

    Following the instructions in the above link will check for problems in all non-Microsoft drivers.

    What we're looking for is a verifier generated BSOD with a mini dump that will tell us what driver caused it. If you get a BSOD, rerun the V2 log collector as soon as possible and upload the resulting zip file. Also see if there is a new C:\Windows \MEMORY.DMP file. If there is, copy it to another location then zip it and upload to a file sharing site like OneDrive and post a link to it here.

    To check if verifier is active, open a Command Prompt and enter:

    verifier /query

    If not active it will respond with

    No drivers are currently verified.

    If you have questions, see this additional tutorial which may help to clear things up.

    Enable and Disable Driver Verifier in Windows 10
      My Computers


  9. Posts : 392
    W10
       #9

    Let Driver Verifier run for at least 36 hours - that's just a guess I made years ago.
    Driver Verifier will (hopefully) crash the computer to a Blue Screen and collect a verifier enabled dump file that points to the actual problem driver. You'll zip up the dump file(s) (from C:\Windows\Minidump) and upload them with your next post. If you can't zip them there, then copy them to your Desktop and zip them there.

    Most likely the USB devices are something that's connected/built into your motherboard.
    Set a System Restore point, then go to the Gigabyte support page for your motherboard and install these Utilities:
    - App Center
    - On/Off Charge
    - USB Blocker
    - Windows USB Installation Tool (I'm uncertain about this one - skip it if you'd like)
    Then check Device Manager to see if anything has changed (this is just a guess on my part - I picked out the USB stuff on the downloads page)
    The other option is to disable the unknown devices and see what happens.
      My Computer


  10. Posts : 10
    Windows 10 Home (64-bit)
    Thread Starter
       #10

    jdc1 said:
    Let Driver Verifier run for at least 36 hours - that's just a guess I made years ago.
    Driver Verifier will (hopefully) crash the computer to a Blue Screen and collect a verifier enabled dump file that points to the actual problem driver. You'll zip up the dump file(s) (from C:\Windows\Minidump) and upload them with your next post. If you can't zip them there, then copy them to your Desktop and zip them there.

    Most likely the USB devices are something that's connected/built into your motherboard.
    Set a System Restore point, then go to the Gigabyte support page for your motherboard and install these Utilities:
    - App Center
    - On/Off Charge
    - USB Blocker
    - Windows USB Installation Tool (I'm uncertain about this one - skip it if you'd like)
    Then check Device Manager to see if anything has changed (this is just a guess on my part - I picked out the USB stuff on the downloads page)
    The other option is to disable the unknown devices and see what happens.
    Does my PC have to be turned on for the entire 36 hours? So far no BSOD or anything.
    Also, something weird: I turned it off for the night, and right after turning it back on I checked 'Task Manager > Performance'. It seems my computer thinks its been up for 21 hour already (according to 'Up time') though it's been turned off.

    I'll try to install these utilities and update the post accordingly.
      My Computer


 

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