BSOD every few days 'DRIVER_IRQL_NOT_LESS_OR_EQUAL'

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  1. Posts : 7
    Microsoft Windows 10 Home
       #1

    BSOD every few days 'DRIVER_IRQL_NOT_LESS_OR_EQUAL'


    I've been getting this bluescreen pretty much since I built the computer I think, not sure why, I attached the output of the log-program-thing like instructed.
    First time posting, hope I'm doing this correctly.

    Windows Ver. 18363.815
      My Computer


  2. Posts : 39,370
    windows 10 professional version 1607 build 14393.969 64 bit
       #2

    Hi LordBucket,

    Welcome to the Ten Forums BSOD forum.

    Please perform the following steps:

    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /scanhealth
    4) dism /online /cleanup-image /restorehealth
    5) sfc /scannow
    6) chkdsk /scan
    7) wmic recoveros set autoreboot = false
    8) wmic recoveros set DebugInfoType = 7
    9) wmic recoveros get autoreboot
    10) wmic recoveros get DebugInfoType
    11) bcdedit /enum {badmemory}

    12) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    13) Make sure that there is no over clocking while troubleshooting

    14) Uninstall: Driver Easy

    15) Increase the free space on C: to > 30 GB

    Code:
    ------------------------
    Disk & DVD/CD-ROM Drives
    ------------------------
          Drive: C:
     Free Space: 9.6 GB
    Total Space: 113.4 GB
    File System: NTFS
          Model: KINGSTON SA400S37120G
    
          Drive: D:
     Free Space: 66.7 GB
    Total Space: 953.9 GB
    File System: NTFS
          Model: WDC WD10EZEX-08WN4A0



    16) Uninstall and reinstall: RTKVHD64.sys
    Realtek High Definition Audio Function Driver

    https://answers.microsoft.com/en-us/...0-8d22254aa1c1

    Code:
    IntcAzAudAdd Service for Realtek HD Service for Realtek HD Kernel        Manual     Running    OK         TRUE        FALSE        3,682,304         2,101,248   0          5/14/2019 2:25:05 PM   C:\WINDOWS\system32\drivers\RTKVHD64.sys         8,192
    Code:
    RTKVHD64.sys	Realtek High Definition Audio Function Driver	http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=8&PFid=14&Level=3&Conn=2
    Code:
    RTKVHD64.sys Tue May 14 06:25:05 2019 (5CDAA591)

    17) Create a new restore point:
    Create System Restore Point in Windows 10


    18) The BIOS: Version/Date American Megatrends Inc. F3, 3/1/2018

    Upgrade the BIOS to the most up to date non-beta BIOS:
    Z370M DS3H (rev. 1.0) | Motherboard - GIGABYTE U.S.A.
      My Computer


  3. Posts : 7
    Microsoft Windows 10 Home
    Thread Starter
       #3

    I'll go through those steps, thank you so much! Is there anything I should look out for that could mess up my PC?
      My Computer


  4. Posts : 39,370
    windows 10 professional version 1607 build 14393.969 64 bit
       #4

    Always make free backup images.

    The computer has no restore points > make one now
      My Computer


  5. Posts : 7
    Microsoft Windows 10 Home
    Thread Starter
       #5

    I accidentally closed the command prompt after completing the first 11 steps in it so I can't send the results, however, after the first command it did say it found some corrupt files and fixed them. I'm sorry I can't send you the results.
      My Computer


  6. Posts : 39,370
    windows 10 professional version 1607 build 14393.969 64 bit
       #6

    They can be ran again.

    Run this administrative command prompt command first.
    Find the new text file on the desktop > post a share link into the thread

    findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt
      My Computer


  7. Posts : 7
    Microsoft Windows 10 Home
    Thread Starter
       #7

    This is what I got


    Entered the command and found the attached file
      My Computer


  8. Posts : 39,370
    windows 10 professional version 1607 build 14393.969 64 bit
       #8

    Code:
    2020-05-05 01:10:01, Info                  CSI    00000237 [SR] Repairing corrupted file \??\C:\WINDOWS\Microsoft.NET\Framework\v1.0.3705\\mscormmc.dll from store
    Code:
    2020-05-05 01:10:07, Info                  CSI    0000024f [SR] Repairing corrupted file \??\C:\WINDOWS\Microsoft.NET\Framework\v1.0.3705\\mscormmc.dll from store


    When available please post results from steps 1 - 12 (new commands and results) (they can be run in parts as long as all commands and results are posted).

    Upload a new V2 after the above steps.
      My Computer


  9. Posts : 7
    Microsoft Windows 10 Home
    Thread Starter
       #9

    If I understood correctly here is the V2:

    Microsoft Windows [Version 10.0.18363.815]
    (c) 2019 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\WINDOWS\system32>dism /online /cleanup-image /scanhealth

    Deployment Image Servicing and Management tool
    Version: 10.0.18362.1

    Image Version: 10.0.18363.815

    [==========================100.0%==========================] No component store corruption detected.
    The operation completed successfully.

    C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth

    Deployment Image Servicing and Management tool
    Version: 10.0.18362.1

    Image Version: 10.0.18363.815

    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.

    C:\WINDOWS\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\WINDOWS\system32>chkdsk /scan
    The type of the file system is NTFS.

    Stage 1: Examining basic file system structure ...
    888064 file records processed.
    File verification completed.
    16918 large file records processed.
    0 bad file records processed.

    Stage 2: Examining file name linkage ...
    61644 reparse records processed.
    1089146 index entries processed.
    Index verification completed.
    0 unindexed files scanned.
    0 unindexed files recovered to lost and found.
    61644 reparse records processed.

    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
    100542 data files processed.
    CHKDSK is verifying Usn Journal...
    38209216 USN bytes processed.
    Usn Journal verification completed.

    Windows has scanned the file system and found no problems.
    No further action is required.

    116110557 KB total disk space.
    103675104 KB in 538498 files.
    326524 KB in 100543 indexes.
    0 KB in bad sectors.
    1006321 KB in use by the system.
    65536 KB occupied by the log file.
    11102608 KB available on disk.

    4096 bytes in each allocation unit.
    29027639 total allocation units on disk.
    2775652 allocation units available on disk.

    C:\WINDOWS\system32>wmic recoveros set autoreboot = false
    Updating property(s) of '\\DESKTOP-D6QC8FC\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="??Microsoft Windows 10 Home|C:\\WINDOWS|\\Device\\Harddisk0\\Partition2"'
    Property(s) update successful.

    C:\WINDOWS\system32>wmic recoveros set DebugInfoType = 7
    Updating property(s) of '\\DESKTOP-D6QC8FC\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="??Microsoft Windows 10 Home|C:\\WINDOWS|\\Device\\Harddisk0\\Partition2"'
    Property(s) update successful.

    C:\WINDOWS\system32>wmic recoveros get autoreboot
    AutoReboot
    FALSE


    C:\WINDOWS\system32>wmic recoveros get DebugInfoType
    DebugInfoType
    7


    C:\WINDOWS\system32>bcdedit /enum {badmemory}

    RAM Defects
    -----------
    identifier {badmemory}

    C:\WINDOWS\system32>
      My Computer


  10. Posts : 39,370
    windows 10 professional version 1607 build 14393.969 64 bit
       #10

    The above results were good.

    Please update the progress with each step in post #2.

    When available please upload a new V2 directly into this thread:
    BSOD - Posting Instructions
      My Computer


 

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