Hello,
Recently while gaming I have experienced a couple BSOD, each with different codes. I am running Windows 10 and I built this desktop about a year and a half ago. Any help would be appreciated.
Attached here is my log. If you need anymore information from me let me know.
Attachment 276984
Thank you.
3 memory dumps in the uploaded reports. 3 different BSOD error codes (STOP 0x12B; 0x154, 0x1A). All blame memory corruption as the cause.
This, combined with your description of BSOD's w/different error codes is suggestive of a hardware problem.
As such, please start with these free hardware diagnostics:
- MemTest86 (NOT 86+): MemTest86 - Official Site of the x86 Memory Testing Tool
- Seagate Seatools for Windows (run the long/extended test on ALL drives): SeaTools for Windows |
Seagate
Post back with the results and we'll move on from there.
1. I have not looked at all of the recorded data on the log
2. However as a starting point
You have
McAfee WebAdvisor installed.
that is from your services list
Browse safely and steer clear of online dangers | McAfee WebAdvisor
3. I see no evidence of anything else from McAfee, so you have either intentionally installed the web advisor, or perhaps more likely you have acquired it with some free software and failed to notice that you had to uncheck a box to prevent it being installed
4. My recommendation is to uninstall it from settings and apps IF it is listed there.
There are reports of it causing problems on 10
5. I also recommend you uninstall
Task Scheduler
\Driver Easy Scheduled Scan
"C:\Program Files\Easeware\DriverEasy\DriverEasy.exe" --scan
File not found: C:\Program Files\Easeware\DriverEasy\DriverEasy.exe
although as you will see it could not be found on that report.
Driver Easy - does not always find the correct drivers.
6. Discord 0.0.306 Discord Inc. 20203927
I appreciate you will not want to uninstall that. I suggest you disable it for testing purposes.
7. NetSpot 2.10.1.685 Etwok LLC
I strongly recommend you uninstall that
It will IMHO do absolutely nothing to boost your wireless signal and IMHO this aspect if it
WiFi Signal Booster app | FREE NetSpot for Windows
boosting the signal whilst I have not tried it and therefore have no knowledge of it - is I think rather doubtful.
8. Finally for my post I think I am correct in saying that you have already run Seatools for Windows
as it is shown on your logs
SeaTools for Windows 1.4.0.7 Seagate Technology
under installed software.
Please do as above subject of course to you running memtest as mentioned by my colleague
and then please post the report of progress
and if required I will resume on your topic about 1800hrs UK time It is now 0127 UK time.
Cheers
EDIT
I now notice from a further examination of the event log that you installed Malwarebytes on 29 April - did it find anything please on its scan.
Last edited by Macboatmaster; 30 Apr 2020 at 19:51.
FYI - I didn't notice the Seatools being installed.
Please advise us of the results and date of the last time you ran it.
If you didn't run the long/extended test, please do so on all drives at this time and let us know the results
FYI - SSD's don't have any really accurate diagnostics - they only get statistics from the software in the drive (but it's better than nothing)
Here is an update on what I have completed so far:
Overnight I ran MemTest86 with both sticks of RAM seated in the board. The test resulted in 657 total errors. Unfortunately, the program froze and became unresponsive. I was unable to save the results and the USB flash drive is unable to be opened.
With SeaTools I ran a long generic scan on my SSD, which contains my OS. The drive passed. I also have a HDD that still needs to be checked.
Driver Easy was removed from my task scheduler.
Discord has been disabled.
NetSpot was deleted from my files.
The Malwarebytes scan on the 29th did not find anything.
Memory errors are memory errors - even if the test crashes!
Test the memory sticks individually with MemTest
Make sure to use good anti-static precautions when working inside the case.
As my colleague says - it is the ram.
In view of that I will not at this stage carry out further analysis of your logs etc.
Damage to ram can sometimes be caused by over-driving ram beyond tested specs. by that I mean overclcocking and rather than using merely XMP or similar changing voltages beyond tested.
OR occasionally I have seen it on a stick that was underneath the overhang of a graphics card, purely then due to heat.
Good luck with it.
EVEN although it was not the problem, I still IMHO advise that you leave DriverEasy off the computer, or at the very least use it ONLY to see what their recommend is.
I would certainly not allow it to install its chosen drivers.
The same IMHO applies to the McAfee and the wifi booster.
Discord although I have found it to be the apparent cause of problems on10 in that when it was uninstalled the hangs and crashes stopped, is not perhaps as definite recommendation as the other mentioned.
Perhaps once you get the ram sorted, you then compare performance and smoothness etc with and without Discord.
Good luck with it.
The logs displayed problems with the RAM.
Check the warranty status and contact Corsair or the retailer for a Return Merchandise Authorization (RMA)
CMK16GX4M2B3000C15
Corsair Limited Warranty – Corsair
https://www.corsair.com/us/en/return-refund-policy
Confirmation testing can be done with Memtest86:
Run Memtest86 version 8.3 (or newer version if available) for four passes.
Repeat the test so that eight passes are performed.
MemTest86 - Official Site of the x86 Memory Testing Tool
Use a camera or smart phone camera to take pictures and post images into the thread.
In case there are any problems uploading images use share links (one drive, drop box, or google drive)
Memtest86 has a feature to produce a text report.
Please post this in addition to the images.
Also run these un-installation tools:
a) https://downloads.malwarebytes.com/file/mb_clean
b) https://service.mcafee.com/webcenter...%3Djj2oxcyg2_9
Code:Event[22989]: Log Name: System Source: Microsoft-Windows-MemoryDiagnostics-Results Date: 2020-04-30T02:50:49.201 Event ID: 1102 Task: N/A Level: Error Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: DESKTOP-OUJ5DBV Description: The Windows Memory Diagnostic tested the computer's memory and detected hardware errors. To identify and repair these problems, contact the computer manufacturer Event[22990]: Log Name: System Source: Microsoft-Windows-MemoryDiagnostics-Results Date: 2020-04-30T02:50:49.201 Event ID: 1202 Task: N/A Level: Error Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: DESKTOP-OUJ5DBV Description: The Windows Memory Diagnostic tested the computer's memory and detected hardware errors. To identify and repair these problems, contact the computer manufacturer
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