New
#1
Random BSOD on new machine, SSD not found after each BSOD
Hi tenforums,
I recently got a newly build machine and have gotten an average of 5 BSOD per day, mostly with CRITICAL_PROCESS_DIED.
These is the summary of my machine specs:
CPU: AMD Ryzen 5 3600 6-Core Processor
GPU: ZOTAC GAMING GTX 1660 SUPER
MB: ASUS B450M-PLUS GAMING
SSD: SPCC M.2 512GB (OS installed here)
HDD: Toshiba 1TB HDD (empty)
RAM: 16GB
OS: Windows 10 Home 1909, 10.0.18363 Build 18363
Problem description:
1. BSOD happens randomly, starts with a program (no particular application) freezing, followed by BSOD. Sometimes, no BSOD just blank screen and restarts.
2. Dump stuck at 0%, no crash dump created, computer reboots.
3. Upon reboot, goes to BIOS. No SSD detected. (HDD is there tho)
4. Remedy - Press power button twice to force shutdown and start again. Boots Windows 10 via SSD as per normal.
Solution tried:
1. Check all hardware connections. Looks OK. Note: All hardware is new.
2. All drivers installed & updated. BIOS also checked, running latest BIOS
3. "Dism /Online /Cleanup-Image /CheckHealth" & "../ScanHealth" & "/RestoreHealth" done. No issues
4. "sfc /scannow" done. No issues
5. Re-installed a CLEAN Windows 10 again (wiped out all data) - did not solve the issue
6. Memory Diagnostics Results OK
7. chkdsk /scan OK
I have attached my log collector zip results in the post.
I would appreciate any assistance. It has crushed my dreams of finally having a new PC (which works).
Thank you so much for you assistance. Let me know if you need more info.
duckeh.