DRIVER_IRQL_NOT_LESS_OR_EQUAL on a 'clean' Windows installation

uknowumoe · 13 Apr 2020

Hello,

I just made a clean installation of Windows 10 yesterday as I collected quite some junk over time. None of the hardware related things changed - before the clean installation, everything went fine.

However, it started a few hours after, that I lost all sounds on the PC and Youtube videos started buffering indefinitely. Not sure what exactly that has to do with the BSOD itself, but I ignored it for a while and got a BSOD.
"DRIVER_IRQL_NOT_LESS_OR_EQUAL" Caused by Wdf01000.sys.

I ran sfc /scannow after that and it found and repaired faulty files, so I thought it might be fixed. However, just a few minutes ago, I lost all computer sounds again and videos started buffering indefinitely.
Instead of ignoring it this time, I chose to restart my PC. It did the shutdown animation but didn't actually shut down, monitors were dark and the PC kept running, so I had to turn it off myself (power button a few seconds).

So.. I'm not quite sure what's going on and would really appreciate any help.

The Win10 version is 1909 (build 18363.752).
Logs are in the attachments.

I installed drivers for the graphics card and Realtek audio.

I'll try to provide any information if I forgot anything.

Would appreciate any help.
Thanks in advance.

MrPepka · 13 Apr 2020

Update BIOS - ASRock > Z370 Extreme4
And send full memory dump (MEMORY.DMP in C:\Windows)

uknowumoe · 13 Apr 2020

MrPepka said:

Update BIOS - ASRock > Z370 Extreme4
And send full memory dump (MEMORY.DMP in C:\Windows)

Alright, I updated the BIOS to version 4.20.

Regarding the memory.dmp file - it's 933MB in size, are you sure you want me to upload all of that?

MrPepka · 13 Apr 2020

Yup, send via web cloud like Google Drive, Dropbox or OneDrive

uknowumoe · 13 Apr 2020

MrPepka said:

Yup, send via web cloud like Google Drive, Dropbox or OneDrive

Here is the link for the memory.dmp: MEMORY.DMP - Google Drive

And thank you for the fast response.

MrPepka · 13 Apr 2020

Enable Driver Verifier for all 3rd party drivers and Wdf01000.sys driver - https://answers.microsoft.com/en-us/...3-c48669e4c983

uknowumoe · 13 Apr 2020

MrPepka said:

Enable Driver Verifier for all 3rd party drivers and Wdf01000.sys driver - https://answers.microsoft.com/en-us/...3-c48669e4c983

Alright, I ran the Driver Verifier and had a BSOD on startup twice. It then put me into the system repair screen and started fine after that. When using 'verifier /querysettings' it does not show any driver to test anymore without me having to reset it manually.
I'm not sure if the repair caused any rollbacks, but BlueScreenView shows a new dump file saying 'DRIVER_VERIFIER_DETECTED_VIOLATION' with ntoskrnl.exe, VerifierExt.sys and LGBusEmum.sys marked in red, last of those belongs to the Logitech Gaming Framework.

Do you want me to upload a specific file or is it safe to say, that the Logitech Gaming Framework is the bad guy here?

EDIT: I noticed, that I downloaded a fairly old version of the Logitech Gaming Software as they don't seem to be in order. I installed the recent version and still had a BSOD using the Driver Verifier.
Weird thing is, that I uninstalled it completely, used Driver Verifier yet another time and it crashed again.

- - - Updated - - -

Seems like I can't edit my answer anymore.

However, I'm still not sure what's going on.
I tried the Driver Viewer a bit, uninstalling certain programs and such.

When uninstalling the Logitech Gaming Software, a BSOD was caused by the driver of my headphone amplifier. I don't think it's needed as Windows automatically installs a driver for it, but the one I installed had slightly more control options. Not really needed though, so I uninstalled that one.
I didn't really keep it running for that long, but at least on startup no BSOD then.

Recent version of Logitech Gaming Software > BSOD
G-Hub (kind of the new version of Logitech Gaming Software that everyone dislikes) > not really a BSOD, but shortly after startup the PC just restarted - that happened twice and it sent me into some kind of repair system again. Not the one I was in before though, where the only option I had was to click repair. This one had several options where I started Windows in safe mode and stopped the Driver Verifier.

No headphone amplifier and Logitech stuff > no BSOD / restart - at least not in the first few minutes.

The thing is: With every Driver Verifier run causing a BSOD followed by the system repair, it actually seems to rollback a bit. Only the latest dump file shows up, the ones before that are gone, besides the first one I actually used in my main post (probably because it's old enough to not be affected).

Sorry for all the (probably useless) informations, but I have no clue how to resolve that. Especially because I used the Logitech Gaming Software before the clean installation as well and everything worked fine.

uknowumoe · 18 Apr 2020

Alright, since there are no new answers in here, I'll try my luck again.
Without the Logitech Gaming Software and headphone amplifier program, there don't seem to be any BSODs anymore.
I don't really care about the headphone amplifier one, but I use a Logitech mouse and keyboard, so the software is pretty helpful when it comes the settings of these.

Does anyone have an idea why it's causing BSODs now and is there a way to locate the problem? I used it for several years before that (with the same hardware) and everything went fine.

cwsink · 18 Apr 2020

Have you tried the Logitech G Hub with your devices instead of LGS? I think LGS has been abandoned in favor of G Hub

uknowumoe · 18 Apr 2020

cwsink said:

Have you tried the Logitech G Hub with your devices instead of LGS? I think LGS has been abandoned in favor of G Hub

I have, even though I used the LGS before the clean Windows installation - which worked perfectly fine.
When running Driver Verifier with the LGS I get a BSOD right on startup, with G Hub it's not a BSOD, but a few seconds after I'm on my desktop, the PC just restarts. Two times until some kind of troubleshooting menu with recovery options opens up.
I didn't try to just keep the PC running with G Hub and no Driver Verifier, but the crashes shortly after startup with Driver Verifier running make it seem like it's not that stable either.