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Crashes But No BSOD
Hi again guys. can someone look at these logs and give me a clue where to look for the problem.
Attachment 274281Attachment 274282
Hi again guys. can someone look at these logs and give me a clue where to look for the problem.
Attachment 274281Attachment 274282
Hi soundesciple,
Welcome to the Ten Forums BSOD forum.
Please perform the following steps:
1) The BIOS: Version/Date American Megatrends Inc. 1405, 19/11/2019
Upgrade the BIOS: 1405 > 1407
PRIME X570-P Driver & Tools | Motherboards | ASUS USA
2) Find a flash drive that you can format ( > or = 8 GB)
3) Create a bootable Windows 10 iso 1909
4) Perform an in place upgrade repair:
Repair Install Windows 10 with an In-place Upgrade
5) After the in place upgrade repair:
a) Open administrative command prompt and type or copy and paste:
b) sfc /scannow
c) dism /online /cleanup-image /scanhealth
d) dism /online /cleanup-image /restorehealth
e) chkdsk /scan
f) wmic recoveros set autoreboot = false
g) wmic recoveros set DebugInfoType = 7
h) wmic recoveros get autoreboot
i) wmic recoveros get DebugInfoType
j) bcdedit /enum {badmemory}
k) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
6) Make sure that there is no over clocking while troubleshooting
7) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread
b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread
8) Uninstall and reinstall Crysis software:
Crysis Crytek
Crysis Warhead Crytek
9) Read these links on Windows driver verifier: (learn how to use Windows Recovery Environment (RE) commands reset and bootmode to turn off the tool) (do not use the tool until it is communicated in the thread)
Enable and Disable Driver Verifier in Windows 10
https://answers.microsoft.com/en-us/...3-c48669e4c983
10) Turn off Windows fast startup:
Turn On or Off Fast Startup in Windows 10
11) Launch HD Tune Pro 5.70
(Test all drives)
Post images into the thread for results on these tabs:
a) Health
b) Benchmark
c) Full error scan
12) Run Sea Tools for Windows
long generic test
Post an image of the test result into the thread
SeaTools for Windows |
Seagate
How to use SeaTools for Windows | Seagate Support US
13) For any BSOD:
a) run the V2 log collector to collect new log files
b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
> if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive
Attachment 274306 Attachment 274305
Crysis software: uninstalled
Was the in place upgrade repair completed successfully?
Was the BIOS upgraded?
How come there are two startup and recovery images with different displayed settings?
Was the in place upgrade repair completed successfully?
Was the BIOS upgraded?
yes to both.
posted wrong, the two bottom grabs are the same.
Attachment 274327 Attachment 274328 Attachment 274334
Last edited by soundesciple; 13 Apr 2020 at 17:46.
The startup and recovery settings were different for Automatically restart.
Please indicate whether the box is checked or unchecked.
Please test all drives.
These tests can be performed overnight:
a) HD Tune full error scan
b) Sea Tools for Windows long generic test
ok ill test drives overnight.
here is the start up and recovery grab as is now.
Attachment 274384
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The drive that Failed is my storage drive its been failing for a while and all data was backed up months ago so i will remove the drive for further testing of the pc.
Attachment 274401
Before removing the drive with Sea Tools failed long generic please run HD Sentinel:
Run HD Sentinel: (free or trial edition)
Hard Disk Sentinel - HDD health and temperature monitoring
Hard Disk Sentinel - HDD health and temperature monitoring
Post images of each of these tabs into the thread:
Overview tab
Temperature
SMART
Disk performance
Ok will do. And thanks for the help.
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HD Sentinal tests.
I also had another BSOD while doing these tests, fourth image is from C:\Windows MWMORY.DMP. as usual it froze at 0% collecting data.
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Bsod
Please remove the Sea Tools for Windows failed drive.
Make sure the Crucial CTS12MX is tested with HD Tune as well as the remaining drives.
After the HD Tune tests change the cable and repeat the HD sentinel tests.
Evaluate computer stability / instability once all problematic drives are removed.
Please confirm that this is the Windows drive: Samsung SSD 860 QVO 1TB