BSOD (ntoskrnl.exe) when playing games


  1. AceAflame
    Posts : 1
    Windows 10
       New #1

    BSOD (ntoskrnl.exe) when playing games


    I built my computer this February and I have been having a reoccurring BSOD whenever I play any games that are heavily demanding. Below are the components of my computer:

    ASRock B450m Steel Legend
    AMD Ryzen 2700X
    Geforce GTX 970 SC
    Corsair Vengeance LPX 16GB (2x8GB) DDR4 DRAM 3200MHz
    Elgato HD60 PRO
    SanDisk SSD PLUS 1TB Internal SSD
    EVGA 500W power supply 80+
    Windows 10 Pro Version 1909

    Games such as Rocket League that aren't as demanding don't cause the BSOD to happen. Games that cause this crash include Apex Legends, COD: Modern Warfare and Monster Hunter World. At first is was believed to be an overheating issue due to my graphics card reaching temps over 80 degrees C, however after installing MSI Afterburner and changing the fan configurations, the graphics card never goes above temperatures of 70 degrees C. When it comes to the bios and CPU, I was advised on the website for my motherboard not to update the bios for my specific CPU and to use the bios version currently on the board.

    I have installed my graphics card driver after doing a clean uninstall of the previous drivers using DDU,
    I have run MemTest64 and have gotten 8 passes before closing out of the software,
    I have run driver verifier and didn't receive the BSOD upon startup,
    I have replaced the graphics card to see whether or not the crashes still occur and they still did,
    I have re-seated the ram and graphics card into the motherboard and checked the wire connections to make sure they are stable,
    I have checked to see the status of my SSD with the results showing good,
    I have completely reinstalled windows onto my computer and made sure to have the current version.

    The attached dump files should be included here: Dropbox - DESKTOP-UMUCJAQ-(2020-04-08_21-04-10).zip - Simplify your life

    Any help would be greatly appreciated. I am stuck as to where I should go from here
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  3. MrPepka
    Posts : 1,538
    Windows 8.1 Enterprise x64
       New #2

    Update BIOS - ASRock > B450M Steel Legend
      My Computer
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  4. zbook
    Posts : 41,472
    windows 10 professional version 1607 build 14393.969 64 bit
       New #3

    See Rule # 4

    https://www.tenforums.com/misc.php?do=showrules

    No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc) - it is forum policy that no help shall be given to people who knowingly steal software or services.


    Please uninstall any unlicensed / cracked software and any tools / methods used to bypass the activation of licenses.
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