Repeated BSODs as well as Random graphics driver uninstalling?


  1. Posts : 3
    Windows 10 Education 64-bit
       #1

    Repeated BSODs as well as Random graphics driver uninstalling?


    So recently, I built my brother a computer for him to use for school. We got all the parts new except for a pretty old R9 270 that I had years ago. The OS is a free license given to me by my college.

    The problem is that the computer has been crashing almost every day since we got it running, 9 times in the past 8 days. Not only that, but the AMD graphics driver that I've installed directly from the website keeps uninstalling itself for reasons I can't figure out. My best guess is that Outbyte PC Repair is seeing them as unnecessary and deleting them from the PC.

    The error code for the BSOD is "Stop code: IRQL_NOT_LESS_OR_EQUAL" which I've heard is related to missing drivers, but I've no clue what drivers they could be at this point.

    The computer is running Windows 10 Education Ver 1909

    The V2 log and .dmp files are included below.
      My Computer


  2. Posts : 1,510
    Windows 8.1 Enterprise x64
       #2

    Update BIOS - ASRock > B450M Pro4-F
      My Computer


  3. Posts : 3
    Windows 10 Education 64-bit
    Thread Starter
       #3

    Thank you, I'll try that. Hopefully that fixes everything.
      My Computer


  4. Posts : 40,004
    windows 10 professional version 1607 build 14393.969 64 bit
       #4

    Run the DM log collector and upload results into the thread:
    BSOD - Posting Instructions


    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /scanhealth
    4) dism /online /cleanup-image /restorehealth
    5) sfc /scannow
    6) chkdsk /scan
    7) wmic recoveros set autoreboot = false
    8) wmic recoveros set DebugInfoType = 7
    9) wmic recoveros get autoreboot
    10) wmic recoveros get DebugInfoType
    11) bcdedit /enum {badmemory}

    12) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    13) Make sure that there is no over clocking while troubleshooting

    14) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

    b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread



    15) Post a share link for: C:\windows\memory.dmp

    Code:
    LastWriteTime       Size (MB) FullName             
    -------------       --------- --------             
    4/3/2020 8:52:35 AM     659.1 C:\Windows\MEMORY.DMP

    16) The AMD GPU appears to have problems with drivers or hardware.

    Open device manager > click view > click show hidden devices > manually expand all rows > look for any row displaying a yellow triangle with black exclamation mark or unknown device

    17) Run Memtest86 version 8.3 (or newer version if available) for four passes.
    Repeat the test so that eight passes are performed.

    MemTest86 - Official Site of the x86 Memory Testing Tool

    Use a camera or smart phone camera to take pictures and post images into the thread.
    In case there are any problems uploading images use share links (one drive, drop box, or google drive)

    Memtest86 has a feature to produce a text report.
    Please post this in addition to the images.

    18) Run HD Tune (free version) (all drives)
    HD Tune website
    Post images into the thread for results on these tabs:
    a) Health
    b) Benchmark
    c) Full error scan


    19) Run Sea Tools for Windows
    long generic test
    Post an image of the test result into the thread
    SeaTools for Windows |
    Seagate

    How to use SeaTools for Windows | Seagate Support US

    20) For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive
      My Computer


  5. Posts : 3
    Windows 10 Education 64-bit
    Thread Starter
       #5

    Updating the BIOS hasn't done anything for the crashing nor the graphics driver. It crashes again last night and the driver has been uninstalled once again. I'll work on doing what zbook instructed.
      My Computer


  6. Posts : 13,961
    Windows 10 Pro X64 21H1 19043.1503
       #6

    What is Outbyte PC Repair and why are you using it? I suggest you get rid of it.
      My Computers



  7. Posts : 40,004
    windows 10 professional version 1607 build 14393.969 64 bit
       #7

    Update the AMD chipset drivers: amdpsp.sys

    Code:
    amdpsp       AMD PSP Service        AMD PSP Service        Kernel        Boot       Running    OK         TRUE        FALSE        4,096             131,072     0          6/5/2017 3:25:16 PM    C:\Windows\system32\DRIVERS\amdpsp.sys           4,096
    Code:
    amdpsp.sys	Part of AMD chipset	http://support.amd.com/en-us
    Code:
    amdpsp.sys   Mon Jun  5 14:25:16 2017 (5935CC3C)
      My Computer


 

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