Repeated BSODs, unable to boot up accompanied with BIOS Beep Code

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  1. Posts : 10
    Windows 10
       #1

    Repeated BSODs, unable to boot up accompanied with BIOS Beep Code


    Greetings,

    Issue

    My computer has been shutting down autonomously and displaying various error message on the BSOD. I have uploaded the DMP files onto my onedrive (Link: Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.) I have updated my computer from Windows 8 to Windows 10 a few months ago and this issue occurred after i've updated to Windows 10 (it did not happen when it was Windows 8) After the BSOD, the computer does not boot up and emits a BIOS Beep Code (Continuous Beeping)

    Error Messages

    KERNEL_CHECK_SECURITY_FAILURE

    IRQL_NOT_LESS_OR_EQUAL

    File: \windows\System32\drivers\ACPI.sys
    Error code: 0xc0000221

    File: \windows\system32\ntoskrnl.exe
    Error code: 0xc0000221

    Here were the fixes i have attempted so far:

    Driver Verifier - Bug Check 0xC4
    sfc/ scannow - no integrity violations
    DISM - No component store corruption detected, The restore operation completed successfully.

    System Information
    OS: Microsoft Windows 10 Home
    Version 10.0.18363 Build 18363
    System Manufacturer Acer
    System Model Predator G3-605
    System Type x64-based PC
    Processor Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz, 3601 Mhz, 4 Core(s), 8 Logical Processor(s)
    BIOS Version/Date American Megatrends Inc. P11-C1, 12/09/2014
    SMBIOS Version 2.7
    Embedded Controller Version 255.255
    BIOS Mode UEFI
    BaseBoard Manufacturer Acer
    BaseBoard Product Predator G3-605
    Installed Physical Memory (RAM) 16.0 GB
    Total Physical Memory 15.9 GB
    Available Physical Memory 11.0 GB
    Total Virtual Memory 18.8 GB
    Available Virtual Memory 13.1 GB
    Page File Space 2.86 GB
    Antivirus Symantec Norton 360

    Thank you and stay healthy!
      My Computer


  2. Posts : 13,961
    Windows 10 Pro X64 21H1 19043.1503
       #2

    Please read and follow the instructions here: Blue Screen of Death (BSOD) Posting Instructions
      My Computers


  3. Posts : 10
    Windows 10
    Thread Starter
       #3

    I'll do that as soon as my computer 'feels' like booting up :) I managed to grab those dmp files yesterday.
      My Computer


  4. Posts : 392
    W10
       #4

    Sounds like a hardware problem to me. Are you able to strip it down (or substitute parts) for testing?
    Try this procedure: Hardware Stripdown Troubleshooting
    It's an older link, but still works.
      My Computer


  5. Posts : 10
    Windows 10
    Thread Starter
       #5

    I have followed the instructions in the pinned post - apologies for not following the instructions earlier. Here is the link to the output: Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.
      My Computer


  6. Posts : 40,004
    windows 10 professional version 1607 build 14393.969 64 bit
       #6

    Please perform the following steps:

    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /scanhealth
    4) dism /online /cleanup-image /restorehealth
    5) sfc /scannow
    6) chkdsk /scan
    7) wmic recoveros set autoreboot = false
    8) wmic recoveros set DebugInfoType = 7
    9) wmic recoveros get autoreboot
    10) wmic recoveros get DebugInfoType
    11) bcdedit /enum {badmemory}

    12) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    13) Make sure that there is no over clocking while troubleshooting

    14) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

    b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

    15) Uninstall or uninstall and reinstall: isodrv64.sys

    https://answers.microsoft.com/en-us/...0-8d22254aa1c1

    Code:
    isodrive	ISO DVD/CD-ROM Device Driver	\??\c:\program files (x86)\ultraiso\drivers\isodrv64.sys	File System Driver	Yes	System	Running	OK	Ignore	No	Yes

    Code:
    ISODrv64.sys	ISO CD-ROM Device Driver - ISODrive	http://www.ezbsystems.com/download.htm



    16) Uninstall Norton/Symantec using the applicable uninstall tool:
    Download and run the Norton Remove and Reinstall tool
    Download the CleanWipe removal tool to uninstall Endpoint Protection

    Code:
    bhdrvx64	BHDrvx64	\??\c:\program files\norton security\nortondata\22.17.3.50\definitions\bashdefs\20200330.001\bhdrvx64.sys	Kernel Driver	Yes	Disabled	Running	OK	Normal	No	No
    Code:
    srtspx	Symantec Real Time Storage Protection (PEL) x64	c:\windows\system32\drivers\ngcx64\1614010.045\srtspx64.sys	Kernel Driver	Yes	Disabled	Running	OK	Normal	No	Yes


    17) Make sure Microsoft defender is on

    18) Norton Symantec can be reinstalled one week after the last BSOD or you can continue using Microsoft defender

    19) Run HD Tune (free version) (all drives)
    HD Tune website
    Post images into the thread for results on these tabs:
    a) Health
    b) Benchmark
    c) Full error scan


    20) Run Sea Tools for Windows
    long generic test
    Post an image of the test result into the thread
    SeaTools for Windows |
    Seagate

    How to use SeaTools for Windows | Seagate Support US

    21) Open administrative command prompt and type or copy and paste:
    chkdsk /r /v
    This may take hours to run so plan to run overnight.
    Run on all drives using the syntax: chkdsk /r /v C: or chkdsk /r /v D: changing the drive letter to the applicable drive.

    C:\Windows\system32>chkdsk /r /v
    The type of the file system is NTFS.
    Cannot lock current drive.

    Chkdsk cannot run because the volume is in use by another
    process. Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)

    Type: Y
    reboot


    22) Use the information in this link to find the chkdsk report in the event viewer. Copy and paste into notepad > save to desktop > post into the thread using one drive or drop box share link:
    Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
    Read Chkdsk Log in Event Viewer in Windows 10

    23) These steps can be performed overnight:

    a) HD Tune full error scan
    b) Sea Tools for Windows long generic test
    c) Chkdsk /r /v


    Code:
    02/04/2020 14:18	Windows Error Reporting	Fault bucket 0xc4_2000_ISODrv64!unknown_function, type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: c7b5c228-de61-415a-9f3b-541d24b7f019
    
    Problem signature:
    P1: c4
    P2: 2000
    P3: fffff8042d5fac27
    P4: 0
    P5: 444f5349
    P6: 10_0_18363
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\040220-44375-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-45968-0.sysdata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5C20.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5C6F.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5DF5.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5E53.tmp.txt
    \\?\C:\Windows\Temp\WER47D9.tmp.WERDataCollectionStatus.txt
    
    These files may be available here:
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_c4_20984a4bf1effef3745158a5e4f6a0c439114d_00000000_cab_af17b341-7096-45d7-a57b-e47c6373dc8c
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: e4e92397-9915-4d4e-a2f9-1d251b2fc880
    Report Status: 2147483648
    Hashed bucket: 
    Cab Guid: 0
    Code:
    02/04/2020 05:44	Windows Error Reporting	Fault bucket AV_BHDrvx64!unknown_function, type 0
    Event Name: BlueScreen
    Response: Not available
    Cab Id: 1f267d90-efb5-4101-b48b-8c68f4cf1380
    
    Problem signature:
    P1: a
    P2: 48
    P3: 2
    P4: 0
    P5: fffff805284458c5
    P6: 10_0_18363
    P7: 0_0
    P8: 768_1
    P9: 
    P10: 
    
    Attached files:
    \\?\C:\WINDOWS\Minidump\040220-39984-01.dmp
    \\?\C:\WINDOWS\TEMP\WER-60906-0.sysdata.xml
    \\?\C:\WINDOWS\MEMORY.DMP
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2D93.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2DC3.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2E6D.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2E9D.tmp.txt
    \\?\C:\Windows\Temp\WER5F71.tmp.WERDataCollectionStatus.txt
    
    These files may be available here:
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_a_63cc93cf9aececd2e6bc6c99c1d671320d91f83_00000000_cab_ff6db10e-e2ba-4dab-a09e-68e1e2f3e343
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: cbdbed94-8d2c-4ff9-959c-12d5306878d6
    Report Status: 268435456
    Hashed bucket: 
    Cab Guid: 0
    Code:
    ISODrv64.sys Wed Nov 20 19:22:28 2013 (528D6054)
    Code:
    SRTSPX64.SYS Mon Dec 30 22:26:28 2019 (5E0ACDF4)
    Code:
    BHDrvx64.sys Thu Sep 26 03:19:52 2019 (5D8C74A8)
      My Computer



  7. Posts : 10
    Windows 10
    Thread Starter
       #7

    Steps 1 to 11

    Microsoft Windows [Version 10.0.18363.720]
    (c) 2019 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\WINDOWS\system32>dism /online /cleanup-image /scanhealth

    Deployment Image Servicing and Management tool
    Version: 10.0.18362.1

    Image Version: 10.0.18363.720

    [==========================100.0%==========================] No component store corruption detected.
    The operation completed successfully.

    C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth

    Deployment Image Servicing and Management tool
    Version: 10.0.18362.1

    Image Version: 10.0.18363.720

    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.

    C:\WINDOWS\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\WINDOWS\system32>chkdsk /scan
    The type of the file system is NTFS.
    Volume label is DATA.

    Stage 1: Examining basic file system structure ...
    416768 file records processed.
    File verification completed.
    19857 large file records processed.
    0 bad file records processed.

    Stage 2: Examining file name linkage ...
    5093 reparse records processed.
    559364 index entries processed.
    Index verification completed.
    0 unindexed files scanned.
    0 unindexed files recovered to lost and found.
    5093 reparse records processed.

    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
    71299 data files processed.
    CHKDSK is verifying Usn Journal...
    39103384 USN bytes processed.
    Usn Journal verification completed.

    Windows has scanned the file system and found no problems.
    No further action is required.

    1937782783 KB total disk space.
    167101872 KB in 286185 files.
    188712 KB in 71300 indexes.
    0 KB in bad sectors.
    590603 KB in use by the system.
    65536 KB occupied by the log file.
    1769901596 KB available on disk.

    4096 bytes in each allocation unit.
    484445695 total allocation units on disk.
    442475399 allocation units available on disk.

    C:\WINDOWS\system32>wmic recoveros set autoreboot = false
    Updating property(s) of '\\DESKTOP-02QNGMT\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Home|C:\\WINDOWS|\\Device\\Harddisk1\\Partition1"'
    Property(s) update successful.

    C:\WINDOWS\system32>wmic recoveros set DebugInfoType = 7
    Updating property(s) of '\\DESKTOP-02QNGMT\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Home|C:\\WINDOWS|\\Device\\Harddisk1\\Partition1"'
    Property(s) update successful.

    C:\WINDOWS\system32>wmic recoveros get autoreboot
    AutoReboot
    FALSE


    C:\WINDOWS\system32>wmic recoveros get DebugInfoType
    DebugInfoType
    7


    C:\WINDOWS\system32>bcdedit /enum {badmemory}

    RAM Defects
    -----------
    identifier {badmemory}

    C:\WINDOWS\system32>

    - - - Updated - - -

    Attachment 273302
    Attachment 273303
    Attachment 273304
    Attachment 273305
    Attachment 273306
    Attachment 273307
    This is the link to the chkdsk logs: Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

    Thank you and stay healthy!
      My Computer


  8. Posts : 40,004
    windows 10 professional version 1607 build 14393.969 64 bit
       #8

    For virtual memory:
    a) move the dot from custom size to system managed size
    b) check the box to Automatically manage paging file size for all drives
    c) reboot to maintain settings

    Chkdsk C: cleaning


    Chkdsk D:
    Code:
    CHKDSK discovered free space marked as allocated in the
    master file table (MFT) bitmap.
    CHKDSK discovered free space marked as allocated in the volume bitmap.
    
    Windows has made corrections to the file system.


    Run HD Sentinel: (free or trial edition)
    Hard Disk Sentinel - HDD health and temperature monitoring
    Hard Disk Sentinel - HDD health and temperature monitoring
    Post images of each of these tabs into the thread:
    Overview tab
    Temperature
    SMART
    Disk performance
      My Computer


  9. Posts : 10
    Windows 10
    Thread Starter
       #9

    Hi there,

    I have already made the necessary changes to the virtual memory settings.

    Is there anything i have to do with the chkdsk results?

    Attachment 273778
    Attachment 273779
    Attachment 273780
    Attachment 273781
    Attachment 273782
    Attachment 273783
    Attachment 273784
    Attachment 273785
      My Computer


  10. Posts : 40,004
    windows 10 professional version 1607 build 14393.969 64 bit
       #10

    The Chkdsk switches fixed the underlying problems.
    Run it again in a few months to check for any recurrent problems.

    See if you can replace drive cables to modify the HD Sentinel findings.
      My Computer


 

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