BSOD - Unknown Cause


  1. Posts : 2
    Windows 10 Pro Version 1909 (Build 18363.720)
       #1

    BSOD - Unknown Cause


    I have been running into issues with my PC for the past couple of days and the BSOD. I have tried my best to troubleshoot and even re-imaged my system from scratch and the issue is still occurring. Prior to the re image the issue would happen while I was using the PC but since then it only seems to occur when it is asleep. Been trying to troubleshoot from the event viewer but I can't seem to figure it out.

    When using WhoCrashed the conclusion was "6 crash dumps have been found and analyzed. No offending third party drivers have been found. Connsider using WhoCrashed Professional which offers more detailed analysis using symbol resolution. Also configuring your system to produce a full memory dump may help you. "

    Any help getting to the bottom of this would be much appreciated.

    Windows 10 Pro - Version 1909 (Build 18363.720)

    Diagnostic Files - Dropbox - DESKTOP-RC42K19-(2020-03-30_19-53-06).zip - Simplify your life
      My Computer


  2. Posts : 38,377
    windows 10 professional version 1607 build 14393.969 64 bit
       #2

    Hi rjb75,

    Welcome to Ten Forum's BSOD forum.

    When were the RAM modules installed?

    The RAM modules DDR4 2400 2OZ were not displayed on the Qualified Vendor List (QVL):
    https://dlcdnets.asus.com/pub/ASUS/m...Memory_QVL.pdf

    Can you find alternative RAM modules?



    Please perform the following steps:

    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /scanhealth
    4) dism /online /cleanup-image /restorehealth
    5) sfc /scannow
    6) chkdsk /scan
    7) wmic recoveros set autoreboot = false
    8) wmic recoveros set DebugInfoType = 7
    9) wmic recoveros get autoreboot
    10) wmic recoveros get DebugInfoType
    11) bcdedit /enum {badmemory}

    12) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    13) Make sure that there is no over clocking while troubleshooting

    14) Sometimes there are problems in the bios that produce BSOD.

    The BIOS: Version/Date American Megatrends Inc. 1702, 2016-01-28

    Upgrade the BIOS: 1702 > 3801

    Z170-DELUXE Driver & Tools | Motherboards | ASUS USA

    15) Create a brand new restore point.
    Create System Restore Point in Windows 10

    16) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

    b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

    17) Run Memtest86 version 8.3 (or newer version if available) for four passes.
    Repeat the test so that eight passes are performed.

    MemTest86 - Official Site of the x86 Memory Testing Tool

    Use a camera or smart phone camera to take pictures and post images into the thread.
    In case there are any problems uploading images use share links (one drive, drop box, or google drive)

    Memtest86 has a feature to produce a text report.
    Please post this in addition to the images.

    18) Make a backup image using Macrium:
    Macrium Software | Macrium Reflect Free:
    Macrium Software | Macrium Reflect Free
    Backup and Restore with Macrium Reflect

    19) Create a brand new restore point.
    Create System Restore Point in Windows 10

    20) The mini dump files displayed 5 misbehaving drivers
    Make sure Windows driver verifier is off.

    Uninstall and reinstall: asmtxhci.sys
    Asmedia USB 3.0 driver

    Install the replacement driver from the Asus website and follow with Windows updates:
    Z170-DELUXE Driver & Tools | Motherboards | ASUS USA

    https://answers.microsoft.com/en-us/...0-8d22254aa1c1


    Code:
    asmtxhci.sys	Asmedia USB 3.0 driver	http://www.asmedia.com.tw/eng/e_products_list.php?item=83&cate_index=0
    Code:
    asmtxhci     ASMEDIA XHCI Service   ASMEDIA XHCI Service   Kernel        Manual     Stopped    OK         FALSE       FALSE        8,192             376,832     0          2015-06-03 12:33:15 AM C:\Windows\system32\drivers\asmtxhci.sys         4,096
    Code:
    asmtxhci.sys Wed Jun  3 01:33:15 2015 (556E9FAB)


    After replacing the above driver place the computer into safe mode for several days:
    Boot into Safe Mode on Windows 10

    Report into the thread whether there are or are not BSOD while in safe mode.
      My Computer


  3. Posts : 1,253
    Windows 8.1 Enterprise x64
       #3

    Update:
    Asus USB filter driver - It looks like there is no update for this driver, I suggest you uninstall it
    Asus Ai Charger - check updates in program or uninstall it
    NVIDIA Graphics driver - NVIDIA DRIVERS GeForce Game Ready Driver WHQL
    ASMedia USB 3.1 Controller - Drivers
    Intel Watchdog driver - part of Intel chipset driver (?), check in Intel Driver & Support Assistant - Intel(R) Driver & Support Assistant
    Broadcom Bluetooth driver - https://www.catalog.update.microsoft...dcom+bluetooth
    BIOS - Z170-DELUXE Driver & Tools | Płyty głowne | ASUS Polska
      My Computer


  4. Posts : 2
    Windows 10 Pro Version 1909 (Build 18363.720)
    Thread Starter
       #4

    BSOD Troubleshooting Update


    Hi,

    First off, thanks for all the help. This community is so great!

    I tried installing some other corsair DDR4 ram modules without any luck.

    1)-12) I ran all the command prompts and the output is below:

    Code:
    Microsoft Windows [Version 10.0.18363.720]
    (c) 2019 Microsoft Corporation. All rights reserved.
    
    C:\Windows\system32>sfc /scannow
    
    Beginning system scan.  This process will take some time.
    
    Beginning verification phase of system scan.
    Verification 100% complete.
    
    Windows Resource Protection did not find any integrity violations.
    
    C:\Windows\system32>dism /online /cleanup-image /scanhealth
    
    Deployment Image Servicing and Management tool
    Version: 10.0.18362.1
    
    Image Version: 10.0.18363.720
    
    [==========================100.0%==========================] No component store corruption detected.
    The operation completed successfully.
    
    C:\Windows\system32>dism /online /cleanup-image /restorehealth
    
    Deployment Image Servicing and Management tool
    Version: 10.0.18362.1
    
    Image Version: 10.0.18363.720
    
    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.
    
    C:\Windows\system32>sfc /scannow
    
    Beginning system scan.  This process will take some time.
    
    Beginning verification phase of system scan.
    Verification 100% complete.
    
    Windows Resource Protection did not find any integrity violations.
    
    C:\Windows\system32>chkdsk /scan
    The type of the file system is NTFS.
    
    Stage 1: Examining basic file system structure ...
      352768 file records processed.
    File verification completed.
      3091 large file records processed.
      0 bad file records processed.
    
    Stage 2: Examining file name linkage ...
      288 reparse records processed.
      500938 index entries processed.
    Index verification completed.
      0 unindexed files scanned.
      0 unindexed files recovered to lost and found.
      288 reparse records processed.
    
    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
      74086 data files processed.
    CHKDSK is verifying Usn Journal...
      38930392 USN bytes processed.
    Usn Journal verification completed.
    
    Windows has scanned the file system and found no problems.
    No further action is required.
    
     244179967 KB total disk space.
      78217184 KB in 275532 files.
        162864 KB in 74087 indexes.
             0 KB in bad sectors.
        467779 KB in use by the system.
         65536 KB occupied by the log file.
     165332140 KB available on disk.
    
          4096 bytes in each allocation unit.
      61044991 total allocation units on disk.
      41333035 allocation units available on disk.
    
    C:\Windows\system32>wmic recoveros set autoreboot = false
    Updating property(s) of '\\DESKTOP-RC42K19\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Pro|C:\\Windows|\\Device\\Harddisk0\\Partition2"'
    Property(s) update successful.
    
    C:\Windows\system32>wmic recoveros set DebugInfoType = 7
    Updating property(s) of '\\DESKTOP-RC42K19\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Pro|C:\\Windows|\\Device\\Harddisk0\\Partition2"'
    Property(s) update successful.
    
    C:\Windows\system32>wmic recoveros get autoreboot
    AutoReboot
    FALSE
    
    
    C:\Windows\system32>wmic recoveros get DebugInfoType
    DebugInfoType
    7
    
    
    C:\Windows\system32>bcdedit /enum {badmemory}
    
    RAM Defects
    -----------
    identifier              {badmemory}
    
    C:\Windows\system32>
    13) I disabled the overclocking on the motherboard

    14) Updated the BIOS to the most recent version

    15) Created the system restore point

    16) The screenshots for the steps are below:
    Attachment 272608Attachment 272609

    17) Memtest86 Results (Dropbox - MemTest86-Report-20200331-133505.html - Simplify your life, Dropbox - MemTest86-Report-20200331-164508.html - Simplify your life)

    18) - 20) Completed

    On a side note, I was looking through the device manager and noticed a network controller having some issues. Any suggestions for how to fix? Screenshot below.
    Attachment 272610

    Spent most of the day completing the above.Hoping this sovles it. Thanks again for all the help. If I missed uploading anything here is the dropbox file from everything completed today. Dropbox - March 31 - Simplify your life
    Last edited by Brink; 31 Mar 2020 at 22:26. Reason: code box
      My Computer


  5. Posts : 38,377
    windows 10 professional version 1607 build 14393.969 64 bit
       #5

    Memtest86 displayed no errors.

    While the test was ran the speed was 2400.

    The Intel chip supports a maximum speed 2133.

    Overclocking is a common cause of computer instability/crashing/unexpected shutdowns and restarts.

    Incompatible RAM can cause unexpected problems.

    For the network controller yellow triangle wit black exclamation mark see these links:
    How to Find Drivers for Unknown Devices in the Device Manager
    How to easily find drivers for Unknown Devices in Windows | PCWorld


    Code:
    Network Controller	PCI\VEN_14E4&DEV_43A0&SUBSYS_86591043&REV_03\6&9566567&0&001000E2	The drivers for this device are not installed.



    Had this driver been installed / updated:
    Z170-DELUXE Driver & Tools | Motherboards | ASUS USA
    Wireless
    Version 6.34.223.5&6.34.223.5&7.35.317.1
    2016/01/22183.37 MBytes
    Wi-Fi Driver V6.34.223.5 for Windows 7 32bit & 64bit.(WHQL)
    Wi-Fi Driver V6.34.223.5 for Windows 8.1 64bit.(WHQL)
    Wi-Fi Driver V7.35.317.1 for Windows 10 64bit.(WHQL)
      My Computer


 

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