Pc Crashed into a blue screen randomly

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  1. MisterEd's Avatar
    Posts : 506
    Windows 10 Pro 64-bit v20H2
       #1

    Pc Crashed into a blue screen randomly


    My laptop was blue screening at least once a day for over a week.

    I followed the advice on another thread and ran the following from the command line: chkdsk c: /scan. It found errors. After it was done it said to reboot to complete the repair. After it was done I logged in and reran chkdsk. It found errors again. I had to do this process 4 times before it would run without finding any errors. Is this normal?

    Computer:
    Acer Swift 3 Model SF315-41G-R6MP
    RAM: 8GB
    Disk: 512GB M.2 SATA
    O/S: Windows 10 Home v1909
      My Computers


  2. Posts : 38,431
    windows 10 professional version 1607 build 14393.969 64 bit
       #2

    Chkdsk has many switches.
    https://docs.microsoft.com/en-us/win...ommands/chkdsk
    The switches are selected for different problems.

    Where there BSOD with : (

    Run V2 > upload results directly into this thread

    BSOD - Posting Instructions



    Update the specs in the "My Computer" section:

    System Specs - Fill in at Ten Forums
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)
      My Computer

  3. MisterEd's Avatar
    Posts : 506
    Windows 10 Pro 64-bit v20H2
    Thread Starter
       #3

    zbook said:
    Chkdsk has many switches.
    https://docs.microsoft.com/en-us/win...ommands/chkdsk
    The switches are selected for different problems.
    Where there BSOD with : (
    Run V2 > upload results directly into this thread
    BSOD - Posting Instructions
    Update the specs in the "My Computer" section:
    System Specs - Fill in at Ten Forums
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums
    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)
    My computer just had a BSOD an hour ago. I was projecting my desktop to my TV using a wireless Bluetooth connection.
      My Computers


  4. Posts : 38,431
    windows 10 professional version 1607 build 14393.969 64 bit
       #4

    Take Screenshot in Windows 10

    How to Upload and Post Screenshots and Files at Ten Forums

    For all steps / tests please make sure images are posted into the thread.

    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /scanhealth
    4) dism /online /cleanup-image /restorehealth
    5) sfc /scannow
    6) chkdsk /scan
    7) wmic recoveros set autoreboot = false
    8) wmic recoveros set DebugInfoType = 7
    9) wmic recoveros get autoreboot
    10) wmic recoveros get DebugInfoType
    11) bcdedit /enum {badmemory}


    12) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    13) Make sure that there is no over clocking while troubleshooting

    14) Turn off Windows fast startup:
    Turn On or Off Fast Startup in Windows 10

    15) Uninstall and reinstall the software for the Logitech Video Camera

    16) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

    b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

    17) Run HD Tune (free version) (all drives)
    HD Tune website
    Post images into the thread for results on these tabs:
    a) Health
    b) Benchmark
    c) Full error scan


    18) Run Sea Tools for Windows
    long generic test
    Post an image of the test result into the thread
    SeaTools for Windows |
    Seagate

    How to use SeaTools for Windows | Seagate Support US

    19) Open administrative command prompt and type or copy and paste:
    chkdsk /r /v
    This may take hours to run so plan to run overnight.
    Run on all drives using the syntax: chkdsk /r /v C: or chkdsk /r /v D: changing the drive letter to the applicable drive.

    C:\Windows\system32>chkdsk /r /v
    The type of the file system is NTFS.
    Cannot lock current drive.

    Chkdsk cannot run because the volume is in use by another
    process. Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)

    Type: Y
    reboot


    20) Use the information in this link to find the chkdsk report in the event viewer. Copy and paste into notepad > save to desktop > post into the thread using one drive or drop box share link:
    Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
    Read Chkdsk Log in Event Viewer in Windows 10

    21) Uninstall everything AMD using Display driver uninstaller and install new drivers from the AMD website.

    22) On the AMD web site be sure the "clean install" box is checked and only install the graphics driver.

    Official Display Driver Uninstaller DDU Download

    Display Driver Uninstaller Download version 18.0.2.2 (or newer version if available)

    Display Driver Uninstaller: How to use - Windows 7 Help Forums

    http://support.amd.com/en-us

    https://www.amd.com/en/support/kb/faq/rs-install


    23) For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive



    Code:
    Name                    : AMD Radeon(TM) RX Vega 10 Graphics
    DeviceID                : VideoController1
    PNPDeviceID             : PCI\VEN_1002&DEV_15DD&SUBSYS_12331025&REV_C3\4&35FEB52A&0&0041
    VideoProcessor          : AMD Radeon Graphics Processor (0x15DD)
    CurrentRefreshRate      : 60
    VideoModeDescription    : 1920 x 1080 x 4294967296 colors
    AdapterRAM              : 1073741824
    DriverVersion           : 26.20.12002.65
    InfFilename             : oem115.inf
    InstalledDisplayDrivers : C:\WINDOWS\System32\DriverStore\FileRepository\u0343651.inf_amd64_63fb0bc640d517ce\B343614\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0343651.inf_amd64_63fb0bc640d517ce\B343614\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0343651.inf_amd64_63fb0bc640d517ce\B343614\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0343651.inf_amd64_63fb0bc640d517ce\B343614\amdxc64.dll
    InstallDate             : 
    DriverDate              : 6/16/2019 7:00:00 PM
    Status                  : OK
    StatusInfo              : 
    LastErrorCode           : 
    ErrorDescription        : 
    
    Name                    : Radeon 500 Series
    DeviceID                : VideoController2
    PNPDeviceID             : PCI\VEN_1002&DEV_699F&SUBSYS_12331025&REV_C3\4&1A11CB31&0&0009
    VideoProcessor          : AMD Radeon Graphics Processor (0x699F)
    CurrentRefreshRate      : 
    VideoModeDescription    : 
    AdapterRAM              : 2147483648
    DriverVersion           : 26.20.12002.65
    InfFilename             : oem115.inf
    InstalledDisplayDrivers : C:\WINDOWS\System32\DriverStore\FileRepository\u0343651.inf_amd64_63fb0bc640d517ce\B343614\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0343651.inf_amd64_63fb0bc640d517ce\B343614\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0343651.inf_amd64_63fb0bc640d517ce\B343614\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0343651.inf_amd64_63fb0bc640d517ce\B343614\amdxc64.dll
    InstallDate             : 
    DriverDate              : 6/16/2019 7:00:00 PM
    Status                  : OK
    StatusInfo              : 
    LastErrorCode           : 
    ErrorDescription        :

    Code:
    atikmdag.sys Mon Jun 17 20:13:11 2019 (5D083AA7)
      My Computer

  5. MisterEd's Avatar
    Posts : 506
    Windows 10 Pro 64-bit v20H2
    Thread Starter
       #5

    View Steps 1-11

    Step 16a: Startup and Recovery


    Step 16b: Virual_Memory


    Step 17a: HD Tune - Health (1of2)


    Step 17a: HD Tune - Health (2of2)


    Step 17b: HD Tune - Benchmark


    Step 17c: HD Tune - Full error scan


    Step 18: Sea Tools for Windows - Long TestP


    View Step 19: chkdsk /r /v

    - - - Updated - - -

    - - - Updated - - -

    Question: Per step 22 I installed the graphic driver from the AMD website. Would it have been better to install the graphic driver from the laptop OEM Acer instead?

    The reason I ask is because the new Radeon Settings app has no option for Switchable Graphics. Now I have no way to select the which GPU to use. The new driver may be doing it automatically for me but I have no way to verify that.
      My Computers


  6. Posts : 38,431
    windows 10 professional version 1607 build 14393.969 64 bit
       #6

    1) The HD Tune full error scan did not finish.
    Please run the test overnight and upload an image into the thread.


    2) Run FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials
    FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials:
    FurMark - GPU Stress Test
    Please make note of the importance of temperature monitoring and aborting the test in the GPU link.
    a) Record the maximum temperature and post the maximum temperature into the thread.
    b) Record the test duration and post the uninterrupted test duration into the thread.
    c) Aim for testing 1 hour.
    d) Use the Microsoft snipping tool to post images into the thread.
    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
    Take Screenshot in Windows 10

    3) The computer had 2 GPU in use:

    Code:
    Name                    : AMD Radeon(TM) RX Vega 10 Graphics
    DeviceID                : VideoController1
    PNPDeviceID             : PCI\VEN_1002&DEV_15DD&SUBSYS_12331025&REV_C3\4&35FEB52A&0&0041
    VideoProcessor          : AMD Radeon Graphics Processor (0x15DD)
    
    Name                    : Radeon 500 Series
    DeviceID                : VideoController2
    PNPDeviceID             : PCI\VEN_1002&DEV_699F&SUBSYS_12331025&REV_C3\4&1A11CB31&0&0009
    VideoProcessor          : AMD Radeon Graphics Processor (0x699F)

    What were you able to do with the older driver that cannot be done with the new driver?
    Was this done automatically or manually?

    Were there or are there settings in the BIOS with similar menu options?


    After posting the Furmark results the Acer VGA can be installed followed by Windows updates.
      My Computer

  7. MisterEd's Avatar
    Posts : 506
    Windows 10 Pro 64-bit v20H2
    Thread Starter
       #7

    Step 17c: HD Tune - Full error scan


    FuMark - GPU Stress Test
    Start time: 3:46pm
    Stop time : 4:48pm
    Run time: 62 minutes
    GPU 1 (AMD Radeon RX540) Max: 75C
    GPU 2 (AMD Radeon RX Vega 11) Max: 71C


    Returning the graphics driver to the Acer OEM version

    I found out the hard way I just can't go back to the Acer graphics driver using Windows update. After I tried that I got a message that stated that the Radeons Setting app was not compatible with the new driver. In fact the Radeons Setting app no longer worked. I was worse than that. The cursor kept randomly jumping around making it hard to select anything. It took me a couple hours to get the AMD driver installed again. I now probably have to first remove all AMD software before using Windows update to reinstall the Acer graphics driver.

    BTW, the Display Driver Uninstaller program recommends (for laptops) against using the AMD driver. Instead it suggest one should use the OEM driver.

    I just checked my records:

    AMD download Driver: 26.20.15019.19000 (2/28/2020)
    Radeon Settings app: 20.2.2 (2/28/2020)

    Using Windows update Acer Driver: 27.20.1000.17016 (3/13/2020)
    Radeon Settings app: 20.10.00.17
      My Computers


  8. Posts : 38,431
    windows 10 professional version 1607 build 14393.969 64 bit
       #8

    Download the Acer GPU to the desktop.
    Place the computer in safe mode to use DDU.
    When the AMD GPU is uninstalled it should display graphics using Microsoft default drivers.
    Then install the Acer GPU driver from the desktop.

    Display Driver Uninstaller Download version 18.0.2.3 (or newer version if available)
    Official Display Driver Uninstaller DDU Download

    Display Driver Uninstaller: How to use - Windows 7 Help Forums
    Display Driver Uninstaller: How to use - Windows 7 Help Forums
      My Computer

  9. MisterEd's Avatar
    Posts : 506
    Windows 10 Pro 64-bit v20H2
    Thread Starter
       #9

    This is what I have done:

    Reinstall Acer graphics driver

    1. Run Display Driver Uninstaller (DDU) V18.0.2.3

    2. Install Acer graphics driver: VGA_AMD_17.40.3705.1005_W10x64
    Result:
    Graphics driver: 23.20.828.1820 (4/10/2018)
    Radeon Settings Version: 2018.0410.2139.37139

    3. In device manager update graphics driver with Windows update
    Result: BSOD

    4. After reboot
    Graphics driver: 27.20.1000.17016 (3/13/2020)
    Radeon Settings Version - 2018.0410.2139.37139

    Note that the Radeon Settings app was not updated. I don't know if there is an update for it. I do know that the current version from AMD is not compatible with the current graphics driver.

    The only thing that concerns me is the BSOD when using windows update to update the graphics driver. At least the driver has been updated.

    BSOD
      My Computers


  10. Posts : 38,431
    windows 10 professional version 1607 build 14393.969 64 bit
       #10

    Please perform the following steps:

    1) Turn off Windows updates of non-Microsoft drivers:
    Enable or Disable Driver Updates in Windows Update in Windows 10

    2) Uninstall AMD GPU using DDU

    3) Reinstall from the Acer website

    4) If there are recurrent BSOD caused by AMD GPU drivers install a driver from the AMD website

    5) If there are recurrent BSOD caused by AMD GPU drivers from both Acer and AMD websites plan to swap the GPU card


    Code:
    Name	AMD Radeon(TM) RX Vega 10 Graphics
    PNP Device ID	PCI\VEN_1002&DEV_15DD&SUBSYS_12331025&REV_C3\4&35FEB52A&0&0041
    Adapter Type	AMD Radeon Graphics Processor (0x15DD), Advanced Micro Devices, Inc. compatible
    Adapter Description	AMD Radeon(TM) RX Vega 10 Graphics
    Adapter RAM	1.00 GB (1,073,741,824 bytes)
    Installed Drivers	C:\WINDOWS\System32\DriverStore\FileRepository\u0352938.inf_amd64_e098709f94aef08d\B352876\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0352938.inf_amd64_e098709f94aef08d\B352876\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0352938.inf_amd64_e098709f94aef08d\B352876\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0352938.inf_amd64_e098709f94aef08d\B352876\amdxc64.dll
    Driver Version	27.20.1000.17016
    INF File	oem116.inf (ati2mtag_Raven section)
    Color Planes	Not Available
    Color Table Entries	4294967296
    Resolution	1920 x 1080 x 60 hertz
    Bits/Pixel	32
    Memory Address	0xB0000000-0xF7FFFFFF
    Memory Address	0xC0000000-0xC01FFFFF
    I/O Port	0x00001000-0x000010FF
    Memory Address	0xE0800000-0xE087FFFF
    IRQ Channel	IRQ 4294967271
    IRQ Channel	IRQ 4294967270
    IRQ Channel	IRQ 4294967269
    Driver	C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\U0352938.INF_AMD64_E098709F94AEF08D\B352876\AMDGRFXG.SYS (27.20.1000.17016, 66.13 MB (69,345,704 bytes), 3/17/2020 6:36 PM)
    	
    Name	AMD Radeon(TM) RX540
    PNP Device ID	PCI\VEN_1002&DEV_699F&SUBSYS_12331025&REV_C3\4&1A11CB31&0&0009
    Adapter Type	AMD Radeon Graphics Processor (0x699F), Advanced Micro Devices, Inc. compatible
    Adapter Description	AMD Radeon(TM) RX540
    Adapter RAM	(2,147,483,648) bytes
    Installed Drivers	C:\WINDOWS\System32\DriverStore\FileRepository\u0352938.inf_amd64_e098709f94aef08d\B352876\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0352938.inf_amd64_e098709f94aef08d\B352876\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0352938.inf_amd64_e098709f94aef08d\B352876\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0352938.inf_amd64_e098709f94aef08d\B352876\amdxc64.dll
    Driver Version	27.20.1000.17016
    INF File	oem116.inf (ati2mtag_Polaris12 section)
    Color Planes	Not Available
    Color Table Entries	Not Available
    Resolution	Not Available
    Bits/Pixel	Not Available
    Memory Address	0xD0000000-0xE01FFFFF
    Memory Address	0xE0000000-0xE01FFFFF
    I/O Port	0x00002F00-0x00002FFF
    Memory Address	0xE0900000-0xE09FFFFF
    IRQ Channel	IRQ 4294967267
    Driver	C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\U0352938.INF_AMD64_E098709F94AEF08D\B352876\AMDGRFXG.SYS (27.20.1000.17016, 66.13 MB (69,345,704 bytes), 3/17/2020 6:36 PM)

    Code:
    amdgrfxg     amdgrfxg               amdgrfxg               Kernel        Manual     Running    OK         TRUE        FALSE        50,245,632        4,362,240   0          3/13/2020 6:31:07 PM   C:\WINDOWS\system32\DriverStore\FileRepository\u 8,192
    Code:
    atikmpag.sys Tue Apr 10 19:49:08 2018 (5ACD5B84)
    Code:
    amdgrfxg.sys Fri Mar 13 18:31:07 2020 (5E6C17BB)
      My Computer


 
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