Computer randomly restarting

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  1. Posts : 8
    Windows 10
       #1

    Computer randomly restarting


    I hope this is the right place to post this, as there's technically no BSOD.

    My computer has recently started to restart itself without warning when I'm playing games on it. There is no blue screen, no freezing, no strange audio stutters, nothing like that; the computer just shuts off and turns itself back on. I've even disabled the auto-restart feature, but still no blue screen or error message of any kind. This happens most commonly with Doom Eternal, but has happened with other games as well. I've played these games with no issues until recently (issues started maybe like 3-5 days ago), and my computer has specs that should be able to handle all of them. I've attached the V2 log as suggested by the posting guide for this section, I'm not really sure if it'l help or not but it's there.

    While there's no BSOD to take an error code from, I did open up Event Viewer to see if there was any record of the crash. I screencapped the only thing I could find and attached it to this post (it's titled "error report.jpg"). I tried to find anything else that could have caused the problem, and found some other errors just before the crash mentioning something about permission settings (screencapped and attached to this post with title "error report 2.jpg"). I found something online for changing the permission settings to avoid those errors, and did so, and that seemed to work for about a day, but the computer started crashing again...

    I don't think it's overheating. I ran Speccy and my temperatures seem fine. The readings I've attached to this post are when I'm not in a game, but I've minimized the game to check on it before and I don't think it's ever been too high, usually around sixty-something degrees, sometimes in the seventies. I've tried dusting the computer tower out with compressed air just to be sure, and that seemed to work for a while, but it started crashing again anyway.

    I've updated my graphics card drivers very recently (about a week ago), so it's definitely up to date; I tried updating again just to be sure and it said I had the most recent version.

    My Windows Version number is 1903 (OS Build 18362.720)

    If you need any other info just ask. This is a really frustrating problem and I hope there's an easy fix...I realize it could be the power supply, but I don't really want to order a new one until that can be confirmed.
      My Computer


  2. Posts : 1,262
    Windows 8.1 Enterprise x64
       #2
      My Computer


  3. Posts : 8
    Windows 10
    Thread Starter
       #3

    How do I update the BIOS exactly? I went to the site you linked and downloaded the BIOS zip file, but it appears to just contain a .ROM file; I don't see any files I can run to update it. Do I just need to copy that .ROM file somewhere or something? Or is there something else I need to do with it?

    It's weird that my Windows isn't up to date, I have auto-updates on and just installed a new update less than a week ago...I'm going to update it to 1909 as you suggest, hopefully that'l fix the issues.
      My Computer


  4. Posts : 1,262
    Windows 8.1 Enterprise x64
       #4

    Do it through Asus WinFlash. You can download it from here - https://dlcdnets.asus.com/pub/ASUS/n...518.1581280095
      My Computer


  5. Posts : 8
    Windows 10
    Thread Starter
       #5

    MrPepka said:
    Do it through Asus WinFlash. You can download it from here - https://dlcdnets.asus.com/pub/ASUS/n...518.1581280095
    I tried to use this, and after properly installing WinFlash and running it I get the message "Winflash does not support this BIOS update."

    Also, I've successfully updated my system to 1909, but the problem still persists. If anything it seems to be getting worse =(
      My Computer

  6. Grom0X's Avatar
    Posts : 422
    Windows 10 Pro 64bit
       #6

    Update BIOS with Asus EZ Flash 2:
    Attachment 272322
      My Computer


  7. Posts : 8
    Windows 10
    Thread Starter
       #7

    Grom0X said:
    Update BIOS with Asus EZ Flash 2:
    Attachment 272322
    I'm having trouble figuring out where to download Asus EZ Flash 2. Searching for a download seems to just yield results geared towards how to use the utility for some reason =(
      My Computer

  8. Grom0X's Avatar
    Posts : 422
    Windows 10 Pro 64bit
       #8

    EZ Flash 2 is a built in App to allow the BIOS to upgraded. You need to enter the BIOS, then enter advanced mode, go to tool menu.

    Enter the BIOS:


    Update BIOS:


    [Video] MB EZFlash 2 | Official Support | ASUS Global
      My Computer


  9. Posts : 8
    Windows 10
    Thread Starter
       #9

    Grom0X said:
    EZ Flash 2 is a built in App to allow the BIOS to upgraded. You need to enter the BIOS, then enter advanced mode, go to tool menu.

    Enter the BIOS:


    Update BIOS:


    [Video] MB EZFlash 2 | Official Support | ASUS Global
    Unfortunately I'm still having some trouble with these instructions =(.

    For the first video, the options I see under "Advanced Options" when following the instructions are slightly different; namely there is no "UEFI Firmware Settings" option for me to click =(.

    For the second video, I'm not sure how to actually get to the initial screen =(.

    I was actually able to get to the EZ Flash 2 Utility Menu in the first thing you posted, and I plugged in a USB drive I'd loaded the .ROM file I had extracted from the site MrPepka had posted earlier, but the tool couldn't detect it; I got an error something like "could not find file" when I tried =(. Maybe I did it wrong or something? The .ROM file was in a folder (that's how it extracted), should it have just been in the flash drive itself with no folder?
      My Computer

  10. Grom0X's Avatar
    Posts : 422
    Windows 10 Pro 64bit
       #10

    Yes, copy BIOS on the usb flash without folder.
      My Computer


 
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