Page 1 of 3 123 LastLast

  1. Joined : Aug 2015
    Posts : 12
    Windows 10
       11 Aug 2015 #1

    Windows 10 crashed and now stuck in restart loop with a blue screen


    Hey guys, I am hoping you can help me. Last night I was watching a dvd on my desktop when all of a sudden a blue screen came up with a frowning face and said that "Your computer ran into a problem and needs to restart, its collecting info and will restart." It happened quickly so I didn't see what the error was but now my PC is stuck in a loop where it restarts and loads into an empty blue screen. It stays on that blue screen for a minute or so and then restarts again. I tried going into my BIOS or starting in safe mode but my PC won't go into them. Can I fix this?
      My System SpecsSystem Spec

  2.    11 Aug 2015 #2

    Vagahan said: View Post
    Hey guys, I am hoping you can help me. Last night I was watching a dvd on my desktop when all of a sudden a blue screen came up with a frowning face and said that "Your computer ran into a problem and needs to restart, its collecting info and will restart." It happened quickly so I didn't see what the error was but now my PC is stuck in a loop where it restarts and loads into an empty blue screen. It stays on that blue screen for a minute or so and then restarts again. I tried going into my BIOS or starting in safe mode but my PC won't go into them. Can I fix this?
    if you can create a windows 10 boot USB pen it might help, would need to do from another PC or a friend, make sure you chose the same version use windows media creator to download and install windows 10
    to a USB pen, then boot from this and choose repair....option in bottom left of screen after entering language etc.....it also has option to go back to a previous restore point if you have set one....
    Last edited by reddwarf4ever; 11 Aug 2015 at 09:37. Reason: updated info
      My System SpecsSystem Spec


  3. Joined : Aug 2015
    Posts : 12
    Windows 10
       11 Aug 2015 #3

    Alright, doing that now. Wish me luck. I don't know if this means anything but I thought I'll post it here just in case. I upgraded to windows 10 on Friday with no problems. I did not force the upgrade, I used the pop up that said my upgrade was ready. I did not do a clean install after the upgrade and the only issue I had was I kept getting pop ups say I plugged a device into my audio jack and it would immediately say I unplugged a device. It wasn't causing any problems and I couldn't get it to stop, so I just hid the pop ups. Could this have contributed to my problem?
      My System SpecsSystem Spec

  4.    11 Aug 2015 #4

    Vagahan said: View Post
    Alright, doing that now. Wish me luck. I don't know if this means anything but I thought I'll post it here just in case. I upgraded to windows 10 on Friday with no problems. I did not force the upgrade, I used the pop up that said my upgrade was ready. I did not do a clean install after the upgrade and the only issue I had was I kept getting pop ups say I plugged a device into my audio jack and it would immediately say I unplugged a device. It wasn't causing any problems and I couldn't get it to stop, so I just hid the pop ups. Could this have contributed to my problem?
    hi windows 10 has some issues with audio cards / drivers etc, my laptop,lost its audio, till I found a solution....might be something to sort out later....but shouldn't be the problem....and good luck
      My System SpecsSystem Spec


  5. Joined : Aug 2015
    Posts : 12
    Windows 10
       11 Aug 2015 #5

    Alright, I created a windows 10 boot on my usb. Startup repair can't fix it, System restore says "To use System Restore, you must specify which Windows to restore. Restart this computer, select an operating system, and then select System Restore." Finally, there is Go Back To Previous Build. That says "If you are running into problems with your current preview build, going back to the previous build might fix them. This wont affect your personal files, but you'll lose any changes you've made to apps and settings since your most recent upgrade." Would this option take me back to windows 7? That would be ideal since that is what I am going to do once I get this fixed. Also, I am an idiot. I was able to get to my BIOS, I was hitting F8 when I should have been hitting Delete.
      My System SpecsSystem Spec

  6.    11 Aug 2015 #6

    Vagahan said: View Post
    Alright, I created a windows 10 boot on my usb. Startup repair can't fix it, System restore says "To use System Restore, you must specify which Windows to restore. Restart this computer, select an operating system, and then select System Restore." Finally, there is Go Back To Previous Build. That says "If you are running into problems with your current preview build, going back to the previous build might fix them. This wont affect your personal files, but you'll lose any changes you've made to apps and settings since your most recent upgrade." Would this option take me back to windows 7? That would be ideal since that is what I am going to do once I get this fixed. Also, I am an idiot. I was able to get to my BIOS, I was hitting F8 when I should have been hitting Delete.
    honestly not sure if previous build means previous windows 10 update or windows 7......I thought there was an option with the USB boot disk to revert to previous OS......have a look.......
      My System SpecsSystem Spec


  7. Joined : Aug 2015
    Posts : 12
    Windows 10
       11 Aug 2015 #7

    reddwarf4ever said: View Post
    honestly not sure if previous build means previous windows 10 update or windows 7......I thought there was an option with the USB boot disk to revert to previous OS......have a look.......
    Where would that be?
      My System SpecsSystem Spec

  8.    11 Aug 2015 #8

    will have. a look when get chance
      My System SpecsSystem Spec

  9.    11 Aug 2015 #9

    ok just booted with USB pen...look at troubleshooting....there you can do startup repair.....reset PC....option to keep files and settings....or use another OS.....mine just gave 10 and safe mode ( which I setup in msconfig boot mode)......good luck
      My System SpecsSystem Spec


  10. Joined : Aug 2015
    Posts : 12
    Windows 10
       11 Aug 2015 #10

    reddwarf4ever said: View Post
    ok just booted with USB pen...look at troubleshooting....there you can do startup repair.....reset PC....option to keep files and settings....or use another OS.....mine just gave 10 and safe mode ( which I setup in msconfig boot mode)......good luck
    On mine it says keep my files or remove everything. I click on keep my files and it says "The drive where Windows is installed is locked. Unlock the drive and try again"
      My System SpecsSystem Spec


 
Page 1 of 3 123 LastLast


Similar Threads
Thread Forum
Windows 10 restart loop
Since upgrading from win7 to win X, computer has been fine when on, shuts down ok for the night but when I come to start up next day it goes into a continuous loop on restarting fro a short time until it stays on, error that comes up is 0x000021a...
General Support
Even after upgrade to windows 10 computer often stuck in restart loop
Hello, You are my last chance, please help <3 My windows 7 PC was hard to start and restart and I needed to try 10 times or more before it worked (then I didn't restart it for days). I managed to upgrade it to Windows 10 hoping that...
Installation and Setup
Solved Blue screen on restart - kmode_stop_exception
Only when restarting. While running, it runs like a champ (beyond Cortana giving me the cold shoulder, verbally). When restarting however, I get the error without any (file.dll). Checking the log, it appears to be the ntkrnl, which has never...
BSOD Crashes and Debugging
Stuck on Windows flat blue logo while upgrading from 8.1
Hello there, Yesterday, I tried to upgrade from Windows 8.1 with the automatic upgrade tool : everything seemed fine, the install process was going on, the PC restarted several times but then stucked on the flat blue Windows logo ... I left it as...
Installation and Setup
Boot screen stuck on loop (I think...???)
Hi, I am a total noob to computers so I dont know what to do here. basically I'm installing windows 10 & it's gotten stuck in either a loop or it's taking a hell of a time to load (over 4 hrs at time of post) it's a black screen with a blue...
Installation and Setup
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 17:20.
Find Us
Twitter Facebook Google+



Windows 10 Forums