Hardware Live Kernel event causing windows 10 version 1909 to crash

Page 1 of 2 12 LastLast

  1. Posts : 6
    Windows 10
       #1

    Hardware Live Kernel event causing windows 10 version 1909 to crash


    Hi,

    My PC crashes with one screen going black and the second one freezing with whatever I have open at the time, nothing can be done but everything seems normal once turned on and off by long pressing power button. PC boots in safe mode and brings my to bios. This has happened multiple times before and seemingly for no reason.
    Report from reliability says:

    Description:
    A problem with your hardware caused Windows to stop working correctly.

    Problem signature
    Problem Event Name: LiveKernelEvent
    Code: 3000040
    Parameter 1: 2
    Parameter 2: ffff80047eb67520
    Parameter 3: 1b0
    Parameter 4: 0
    OS version: 10_0_18363
    Service Pack: 0_0
    Product: 768_1
    OS Version: 10.0.18363.2.0.0.768.101
    Locale ID: 2057

    I have tried looking for a fix, but simply cannot find anything. It happens infrequently but is concerning.

    Many thanks,

    Bill
      My Computer

  2. Caledon Ken's Avatar
    Posts : 24,242
    Windows 10 Pro x64 Version 2004
       #2

    Hi Billsquilliums. Welcome to the TenForums @Billsqilliums


    Check BIOS levels against your vendor website, are you current. Not saying to update but understand are patches available.

    Check disk C: chkdsk c: /scan

    check other drives if installed.

    Would also get smart data from drives.

    Please install Crystal Disk Info Standard edition

    CrystalDiskInfo – Crystal Dew World

    Once installed click on "Function" tab > Advance Feature > Raw Values > 10[Dec]

    This presents error values in decimal amounts.

    What is the overall health status of boot disk? Are any of the categories showing a warning? Are you getting seek, write or read errors?

    Are you overclocking, if so stop and test.

    Test memory

    MemTest86+ - Test RAM

    Do you note anything with your electricity, in other words are you connected to a circuit that is also shared by a large load, electric heater, AC. Where I live I know my voltage drops below 120v as I can hear my UPS's kicking.

    Are you running a video card, is the driver up to date?


    Is there any pattern at all when this happens, after long use, after gaming, after awakening from sleep.


    Given it is taking you to BIOS what if anything do you have to do in BIOS to reset? Is the right date and time showing in BIOS. Is it asking you to confirm memory? If CMOS battery five years old I would be looking at replacing. Don't think it would be cause of crash but interesting that it is showing BIOS after crash.

    I might also ensure everything is seated correctly by removing and installing.

    Should have asked, when did this start? Can you associate any changes the system or you made.


    Ken
      My Computer

  3. Ztruker's Avatar
    Posts : 13,512
    Windows 10 Pro X64 20H4 19042.746
       #3

    Also, read and follow the instructions here: Blue Screen of Death (BSOD) Posting Instructions
      My Computers


  4. Posts : 6
    Windows 10
    Thread Starter
       #4

    Hi both, thanks you your responses sorry it took so long to get back to you.

    I checked the disk and no issues were reported.

    I got the following from Crystal Disk Info, honestly I'm not sure if it shows an issue or not, I will attach the image. But in general It's not showing any warning or errors as far as I can tell.

    Attachment 272786

    To answer your other questions:

    I am not overclocking
    I used Memtest and got no errors after 8 passes.
    As far as my electricity i'm not sure but it dose not share the outlet with anything else.
    My gpu drivers are up to date, there doesn't seem to be any pattern or reason to when it happens I can be in the middle of a game or just browsing the internet though the one thing may be that it happens if I haven't turned my pc off in some time - as in I put it in sleep mode rather than turning it off for a week - but that isn't definite just something i noticed.
    With the BIOS, I don't have to do anything it says press F2 to boot to bios after crash then I can just exit to restart and continue as normal - no idea why it does this.
    Finally, I have not made any hardware changes since I built the pc and cannot think of any other obvious changes that resulted in this happening, sorry to not be much help in this.

    I have not yet tried removing and installing all components yet, would you suggests this as my next move? Also I will attach the zip file of the logs from the V2 log collector.

    Thanks again for your help.
      My Computer

  5. Caledon Ken's Avatar
    Posts : 24,242
    Windows 10 Pro x64 Version 2004
       #5

    How about your BIOS level? Is it current or at least at the latest level. Not saying to update but have a checked?


    When it takes you into BIOS is your date and time correct? I know you said you just exit but are these values correct.


    Have you opened box and snooped around. All clean, all fans working.


    Interesting observation by you, that it occurs based on length of time On.
      My Computer


  6. Posts : 38,422
    windows 10 professional version 1607 build 14393.969 64 bit
       #6

    It can be easy to miss BSOD using the Windows default settings.
    The computer has been having BSOD.

    The BIOS is out of date (approximately 20 missed upgrades).

    All of the dump files were corrupt.

    Msinfo32 was missing in the V2 log collector.

    Please perform the following steps:


    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /scanhealth
    4) dism /online /cleanup-image /restorehealth
    5) sfc /scannow
    6) chkdsk /scan
    7) wmic recoveros set autoreboot = false
    8) wmic recoveros set DebugInfoType = 7
    9) wmic recoveros get autoreboot
    10) wmic recoveros get DebugInfoType
    11) bcdedit /enum {badmemory}

    12) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    13) Make sure that there is no over clocking while troubleshooting

    14) Sometimes there are problems in the bios that produce BSOD

    The BIOS: 0420

    15) Backup the computer files to another drive or to the cloud

    16) Make a backup image using Macrium:
    Macrium Software | Macrium Reflect Free:
    Macrium Software | Macrium Reflect Free
    Backup and Restore with Macrium Reflect

    17) Create a brand new restore point.
    Create System Restore Point in Windows 10

    18) Upgrade the BIOS: 0420 > 2401
    ROG STRIX Z370-E GAMING Driver & Tools | Motherboards | ASUS USA

    Code:
    Version 2401
    2019/07/189.91 MBytes
    ROG STRIX Z370-E GAMING BIOS 2401
    Supported Intel® Optane™ Memory H10 device
    
    DOWNLOAD
    Version 2201
    2019/07/089.91 MBytes
    ROG STRIX Z370-E GAMING BIOS 2201
    Update to new ME & Microcode versions.
    
    DOWNLOAD
    Version 2001
    2019/05/169.98 MBytes
    ROG STRIX Z370-E GAMING BIOS 2001
    "Updated IRST for the latest Intel processors to support Intel Optane memory.
    *Please make sure to update RST driver to 17.2.6.1027 version or later for better compatibility."
    
    DOWNLOAD
    Version 1803
    2019/04/189.97 MBytes
    ROG STRIX Z370-E GAMING BIOS 1803
    Updated uCode for the latest Intel processor.
    
    DOWNLOAD
    Version 11.8.60.3561
    2019/03/124.2 MBytes
    MEUpdateTool
    Intel has identified security issue that could potentially place impacted platform at risk.
    Use ME Update tool to update your ME.
    *We suggest you update ME Driver to the latest Version 11.8.60.3561 simultaneously.
    Please download the file and check the MD5 code first.
    MD5: 0b0d53b24dc419816f6845e8e7d77b6d
    
    DOWNLOADSHOW MORE DESCRIPTION
    Version 1802
    2019/01/319.79 MBytes
    ROG STRIX Z370-E GAMING BIOS 1802
    Improve system stability
    
    DOWNLOAD
    Version 1601
    2018/11/079.79 MBytes
    ROG STRIX Z370-E GAMING BIOS 1601
    Improve system stability
    
    DOWNLOAD
    Version 1412
    2018/09/299.79 MBytes
    ROG STRIX Z370-E GAMING BIOS 1412
    Improve system performance
    
    DOWNLOAD
    Version 1406
    2018/09/199.79 MBytes
    ROG STRIX Z370-E GAMING BIOS 1406
    1. Improve system performance
    
    DOWNLOAD
    Version 1002
    2018/07/068.43 MBytes
    ROG STRIX Z370-E GAMING BIOS 1002
    1.Improve system performance.
    2.Supports Intel next gen processor.
    
    DOWNLOAD
    Version 0805
    2018/06/118.23 MBytes
    ROG STRIX Z370-E GAMING BIOS 0805
    Intel New ME Update, Improve Stability.
    
    DOWNLOAD
    Version 0616
    2018/05/078.23 MBytes
    ROG STRIX Z370-E GAMING BIOS 0616
    1. Improve OC performance
    2. Improve system stability
    
    DOWNLOAD
    Version 0615
    2018/04/208.23 MBytes
    ROG STRIX Z370-E GAMING BIOS 0615
    1.Support RAID on CPU function in Z370 series.
    2.Improved system performance.
    
    DOWNLOAD
    Version 0614
    2018/04/108.22 MBytes
    ROG STRIX Z370-E GAMING BIOS 0614
    1. Improve memory compatibility.
    
    DOWNLOAD
    Version 0612
    2018/03/098.22 MBytes
    ROG STRIX Z370-E GAMING BIOS 0612
    1. Improve system stability
    
    DOWNLOAD
    Version 0607
    2018/02/028.23 MBytes
    ROG STRIX Z370-E GAMING BIOS 0607
    Improve system stability.
    
    DOWNLOAD
    Version 0606
    2018/01/048.23 MBytes
    ROG STRIX Z370-E GAMING BIOS 0606
    "1. Update CPU Microcode
    
    2. Improve system compatibility and stability"
    
    DOWNLOAD
    Version 0605
    2017/12/158.21 MBytes
    ROG STRIX Z370-E GAMING BIOS 0605
    Improve system stability
    
    DOWNLOAD
    Version 5605 Beta Version
    2017/12/158.21 MBytes
    ROG STRIX Z370-E GAMING BIOS 5605
    Sync all core
    Sufficient processor cooling is required for better performance.
    
    DOWNLOAD
    Version 5430 Beta Version
    2017/11/038.21 MBytes
    ROG STRIX Z370-E GAMING BIOS 5430
    Sync all core
    Sufficient processor cooling is required for better performance.
    
    DOWNLOAD
    Version 0428
    2017/11/038.21 MBytes
    ROG STRIX Z370-E GAMING BIOS 0428
    Improve memory stability at DDR4 4000MHz and DDR4 3866MHz
    
    DOWNLOAD
    Version 0430
    2017/11/038.21 MBytes
    ROG STRIX Z370-E GAMING BIOS 0430
    1.Improve system performance
    2.Revise BIOS string for XMP notice


    19) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

    b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread


    20) If the computer has Ccleaner (do not install the software if it is not already installed) > click windows tab or custom clean > scroll down to system and advanced > post an image into the thread

    21) For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive

    21) Read these links on Windows driver verifier: (do not use the tool until it is communicated in the thread)


    Enable and Disable Driver Verifier in Windows 10
    https://answers.microsoft.com/en-us/...3-c48669e4c983
      My Computer


  7. Posts : 6
    Windows 10
    Thread Starter
       #7

    Hi, thanks for your replies I have carried out the steps as you suggested.

    The cmd prompt results:

    Microsoft Windows [Version 10.0.18363.720]
    (c) 2019 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\WINDOWS\system32>dism /online /cleanup-image /scanhealth

    Deployment Image Servicing and Management tool
    Version: 10.0.18362.1

    Image Version: 10.0.18363.720

    [==========================100.0%==========================] No component store corruption detected.
    The operation completed successfully.

    C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth

    Deployment Image Servicing and Management tool
    Version: 10.0.18362.1

    Image Version: 10.0.18363.720

    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.

    C:\WINDOWS\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\WINDOWS\system32>chkdsk /scan
    The type of the file system is NTFS.

    Stage 1: Examining basic file system structure ...
    1361920 file records processed.
    File verification completed.
    8535 large file records processed.
    0 bad file records processed.

    Stage 2: Examining file name linkage ...
    2678 reparse records processed.
    1686026 index entries processed.
    Index verification completed.
    0 unindexed files scanned.
    0 unindexed files recovered to lost and found.
    2678 reparse records processed.

    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
    162054 data files processed.
    CHKDSK is verifying Usn Journal...
    39485376 USN bytes processed.
    Usn Journal verification completed.

    Windows has scanned the file system and found no problems.
    No further action is required.

    975274316 KB total disk space.
    720207424 KB in 843904 files.
    441944 KB in 162055 indexes.
    0 KB in bad sectors.
    1504100 KB in use by the system.
    65536 KB occupied by the log file.
    253120848 KB available on disk.

    4096 bytes in each allocation unit.
    243818579 total allocation units on disk.
    63280212 allocation units available on disk.

    C:\WINDOWS\system32>wmic recoveros set autoreboot = false
    Updating property(s) of '\\DESKTOP-RM52TF2\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Home|C:\\WINDOWS|\\Device\\Harddisk0\\Partition4"'
    Property(s) update successful.

    C:\WINDOWS\system32>wmic recoveros set DebugInfoType = 7
    Updating property(s) of '\\DESKTOP-RM52TF2\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Home|C:\\WINDOWS|\\Device\\Harddisk0\\Partition4"'
    Property(s) update successful.

    C:\WINDOWS\system32>wmic recoveros get autoreboot
    AutoReboot
    FALSE


    C:\WINDOWS\system32>wmic recoveros get DebugInfoType
    DebugInfoType
    7


    C:\WINDOWS\system32>bcdedit /enum {badmemory}

    RAM Defects
    -----------
    identifier {badmemory}

    C:\WINDOWS\system32>

    ------------------------------------------------------------------------------------------------------

    I have updates the bios as instructed to version 2401. Here are the images you requested.

    Attachment 273470

    Attachment 273471

    I uploaded the new V2 log and here is the memory.dmp zip link: Memory zip - Google Drive

    Thanks again for the help.
      My Computer


  8. Posts : 38,422
    windows 10 professional version 1607 build 14393.969 64 bit
       #8

    1) Open administrative command prompt and type or copy and paste:
    chkdsk /r /v
    This may take hours to run so plan to run overnight.
    Run on all drives using the syntax: chkdsk /r /v C: or chkdsk /r /v D: changing the drive letter to the applicable drive.

    C:\Windows\system32>chkdsk /r /v
    The type of the file system is NTFS.
    Cannot lock current drive.

    Chkdsk cannot run because the volume is in use by another
    process. Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)

    Type: Y
    reboot


    2) Use the information in this link to find the chkdsk report in the event viewer. Copy and paste into notepad > save to desktop > post into the thread using one drive or drop box share link:
    Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
    Read Chkdsk Log in Event Viewer in Windows 10

    3) For larger size drives the chkdsk switches can take substantial time.
    Plan to run a substantial portion overnight for each drive.
      My Computer


  9. Posts : 6
    Windows 10
    Thread Starter
       #9

    Thanks for the reply, I've put the logs in the same folder:

    Memory zip - Google Drive
      My Computer


  10. Posts : 38,422
    windows 10 professional version 1607 build 14393.969 64 bit
       #10

    Chkdsk displayed cleaning for both C: and D:.

    Please update the progress with the steps in post #6.
      My Computer


 
Page 1 of 2 12 LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 04:57.
Find Us




Windows 10 Forums