Hi, Please Help!: (MACHINE_CHECK_EXCEPTION 9c) (Happens when gaming)


  1. Posts : 2
    Windows 10
       #1

    Hi, Please Help!: (MACHINE_CHECK_EXCEPTION 9c) (Happens when gaming)


    Code:
    crash dump file: C:\WINDOWS\Minidump\032220-35468-01.dmp
    This was probably caused by the following module: hal.dll (hal+0x4577F) 
    Bugcheck code: 0x9C (0x0, 0xFFFFA580DF8EAD20, 0x0, 0x0)
    Error: MACHINE_CHECK_EXCEPTION
    file path: C:\WINDOWS\system32\hal.dll
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: Hardware Abstraction Layer DLL
    Bug check description: This bug check indicates that a fatal machine check exception has occurred. 
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 
    
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    MACHINE_CHECK_EXCEPTION (9c)
    A fatal Machine Check Exception has occurred.
    KeBugCheckEx parameters;
        x86 Processors
            If the processor has ONLY MCE feature available (For example Intel
            Pentium), the parameters are:
            1 - Low  32 bits of P5_MC_TYPE MSR
            2 - Address of MCA_EXCEPTION structure
            3 - High 32 bits of P5_MC_ADDR MSR
            4 - Low  32 bits of P5_MC_ADDR MSR
            If the processor also has MCA feature available (For example Intel
            Pentium Pro), the parameters are:
            1 - Bank number
            2 - Address of MCA_EXCEPTION structure
            3 - High 32 bits of MCi_STATUS MSR for the MCA bank that had the error
            4 - Low  32 bits of MCi_STATUS MSR for the MCA bank that had the error
        IA64 Processors
            1 - Bugcheck Type
                1 - MCA_ASSERT
                2 - MCA_GET_STATEINFO
                    SAL returned an error for SAL_GET_STATEINFO while processing MCA.
                3 - MCA_CLEAR_STATEINFO
                    SAL returned an error for SAL_CLEAR_STATEINFO while processing MCA.
                4 - MCA_FATAL
                    FW reported a fatal MCA.
                5 - MCA_NONFATAL
                    SAL reported a recoverable MCA and we don't support currently
                    support recovery or SAL generated an MCA and then couldn't
                    produce an error record.
                0xB - INIT_ASSERT
                0xC - INIT_GET_STATEINFO
                      SAL returned an error for SAL_GET_STATEINFO while processing INIT event.
                0xD - INIT_CLEAR_STATEINFO
                      SAL returned an error for SAL_CLEAR_STATEINFO while processing INIT event.
                0xE - INIT_FATAL
                      Not used.
            2 - Address of log
            3 - Size of log
            4 - Error code in the case of x_GET_STATEINFO or x_CLEAR_STATEINFO
        AMD64 Processors
            1 - Bank number
            2 - Address of MCA_EXCEPTION structure
            3 - High 32 bits of MCi_STATUS MSR for the MCA bank that had the error
            4 - Low  32 bits of MCi_STATUS MSR for the MCA bank that had the error
    Arguments:
    Arg1: 0000000000000000
    Arg2: ffffa580df8ead20
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    
    Debugging Details:
    ------------------
    
    
    KEY_VALUES_STRING: 1
    
    
    PROCESSES_ANALYSIS: 1
    
    SERVICE_ANALYSIS: 1
    
    STACKHASH_ANALYSIS: 1
    
    TIMELINE_ANALYSIS: 1
    
    
    DUMP_CLASS: 1
    
    DUMP_QUALIFIER: 400
    
    BUILD_VERSION_STRING:  10.0.17763.1098 (WinBuild.160101.0800)
    
    DUMP_FILE_ATTRIBUTES: 0x8
      Kernel Generated Triage Dump
    
    DUMP_TYPE:  2
    
    BUGCHECK_P1: 0
    
    BUGCHECK_P2: ffffa580df8ead20
    
    BUGCHECK_P3: 0
    
    BUGCHECK_P4: 0
    
    BUGCHECK_STR:  0x9C_GenuineIntel
    
    CPU_COUNT: 8
    
    CPU_MHZ: c02
    
    CPU_VENDOR:  GenuineIntel
    
    CPU_FAMILY: 6
    
    CPU_MODEL: 1a
    
    CPU_STEPPING: 5
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  f
    
    ANALYSIS_SESSION_HOST:  ME
    
    ANALYSIS_SESSION_TIME:  03-24-2020 03:16:18.0584
    
    ANALYSIS_VERSION: 10.0.18362.1 amd64fre
    
    BAD_STACK_POINTER:  ffffa580df8eace8
    
    LAST_CONTROL_TRANSFER:  from fffff8071e2ca77f to fffff8071d9cc860
    
    STACK_TEXT:  
    ffffa580`df8eace8 fffff807`1e2ca77f : 00000000`0000009c 00000000`00000000 ffffa580`df8ead20 00000000`00000000 : nt!KeBugCheckEx
    ffffa580`df8eacf0 fffff807`1e2cabf1 : 00000000`00000008 ffffa580`df8eb050 00000000`00000000 00000000`00000008 : hal!HalpMcaReportError+0x113
    ffffa580`df8eae40 fffff807`1e2c9e0c : 00000000`00000000 ffffa580`df8eb0d0 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x131
    ffffa580`df8eae70 fffff807`1e2cae37 : ffffd80f`d567f810 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalpHandleMachineCheck+0x5c
    ffffa580`df8eaea0 fffff807`1da9f610 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x37
    ffffa580`df8eaed0 fffff807`1d9db2fa : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiHandleMcheck+0x10
    ffffa580`df8eaf00 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x7a
    
    
    THREAD_SHA1_HASH_MOD_FUNC:  1846948e522468ba82f2e885638405883bf2094b
    
    THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  952edff0ade2d9727cab0ddd605a52059843acc3
    
    THREAD_SHA1_HASH_MOD:  b6bbaa1564c589ceedf361754e46684469a6106a
    
    FOLLOWUP_IP: 
    nt!KiHandleMcheck+10
    fffff807`1da9f610 0fb705537d2b00  movzx   eax,word ptr [nt!KiSpeculationFeatures+0x2 (fffff807`1dd5736a)]
    
    FAULT_INSTR_CODE:  5305b70f
    
    SYMBOL_STACK_INDEX:  5
    
    SYMBOL_NAME:  nt!KiHandleMcheck+10
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nt
    
    IMAGE_NAME:  ntkrnlmp.exe
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  72743c19
    
    IMAGE_VERSION:  10.0.17763.1098
    
    STACK_COMMAND:  .thread ; .cxr ; kb
    
    BUCKET_ID_FUNC_OFFSET:  10
    
    FAILURE_BUCKET_ID:  0x9C_GenuineIntel_STACKPTR_ERROR_nt!KiHandleMcheck
    
    BUCKET_ID:  0x9C_GenuineIntel_STACKPTR_ERROR_nt!KiHandleMcheck
    
    PRIMARY_PROBLEM_CLASS:  0x9C_GenuineIntel_STACKPTR_ERROR_nt!KiHandleMcheck
    
    TARGET_TIME:  2020-03-22T20:41:12.000Z
    
    OSBUILD:  17763
    
    OSSERVICEPACK:  1098
    
    SERVICEPACK_NUMBER: 0
    
    OS_REVISION: 0
    
    SUITE_MASK:  784
    
    PRODUCT_TYPE:  1
    
    OSPLATFORM_TYPE:  x64
    
    OSNAME:  Windows 10
    
    OSEDITION:  Windows 10 WinNt TerminalServer SingleUserTS Personal
    
    OS_LOCALE:  
    
    USER_LCID:  0
    
    OSBUILD_TIMESTAMP:  2030-11-06 13:29:45
    
    BUILDDATESTAMP_STR:  160101.0800
    
    BUILDLAB_STR:  WinBuild
    
    BUILDOSVER_STR:  10.0.17763.1098
    
    ANALYSIS_SESSION_ELAPSED_TIME:  ae6
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:0x9c_genuineintel_stackptr_error_nt!kihandlemcheck
    
    FAILURE_ID_HASH:  {f10d6786-a78f-4993-4f62-7de145ea1ce2}
    
    Followup:     MachineOwner
    ---------
    
    Version 1809 (OS Build 17763.1098)
    Here is the dump file:
    032220-35468-01
    Last edited by Brink; 24 Mar 2020 at 22:34. Reason: code box
      My Computer

  2. Golden's Avatar
    Posts : 1,635
    Windows 10 Pro x64
       #2
      My Computers


  3. Posts : 2
    Windows 10
    Thread Starter
       #3

    Hi, I am experiencing BSODs.


    These BSODs seem to happen whilst playing games.
      My Computer


  4. Posts : 38,358
    windows 10 professional version 1607 build 14393.969 64 bit
       #4

    Hi Allo,

    The log collector collected only one dump file.
    The bugcheck was 9C which is typically related to malfunctioning hardware.

    Also seen were problems related to the drive file system and failure to upgrade Windows 1809.


    For all steps / tests make sure images are posted into the thread:

    Take Screenshot in Windows 10

    How to Upload and Post Screenshots and Files at Ten Forums


    Major hardware components will be tested: CPU, GPU Drive, RAM


    Please perform the following steps: (maintain order)


    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /scanhealth
    4) dism /online /cleanup-image /restorehealth
    5) sfc /scannow
    6) chkdsk /scan
    7) wmic recoveros set autoreboot = false
    8) wmic recoveros set DebugInfoType = 7
    9) wmic recoveros get autoreboot
    10) wmic recoveros get DebugInfoType
    11) bcdedit /enum {badmemory}

    12) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    13) Make sure that there is no over clocking while troubleshooting

    14) Sometimes there are problems in the bios that produce BSOD.

    15) To ensure that there are no improper bios settings please reset the bios

    How to Clear Your Computers CMOS to Reset BIOS Settings:
    How to Clear Your Computer’s CMOS to Reset BIOS Settings
    3 Ways to Reset Your BIOS - wikiHow:
    3 Ways to Reset Your BIOS - wikiHow
    3 Easy Ways to Clear CMOS (Reset BIOS)
    How to Clear CMOS (AKA Reset BIOS Settings)


    16) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

    b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

    17) Open Ccleaner > click windows tab or custom clean > scroll down to system and advanced > post an image into the thread

    18) Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:
    Speccy - Free Download - Piriform: Speccy - System Information - Free
    Download Speccy | Find your computer specs, free!
    Download Speccy | Find your computer specs, free!
    HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID
    HWMONITOR | Softwares | CPUID
    SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer
    SpeedFan - Access temperature sensor in your computer

    19) Uninstall Driver Easy

    20) List and uninstall any drivers installed by this software

    21) Uninstall Malwarebytes using the applicable uninstall tool:
    https://downloads.malwarebytes.com/file/mb_clean

    22) Malwarebytes can be reinstalled after the completion of the troubleshooting

    23) Uninstall any Razer software/ hardware > reinstall only if there are no other options

    24) Uninstall the Nvidia GPU driver using DDU (display driver uninstaller)
    25) Re-install the Nvidia GPU driver from the Nvidia website
    26) Make sure that you check the clean install box and if available install the physx driver.

    Display Driver Uninstaller Download version 18.0.2.2 (or newer version if available)
    https://www.wagnardsoft.com/

    Display Driver Uninstaller: How to use - Windows 7 Help Forums
    https://www.sevenforums.com/tutorial...r-how-use.html

    Download Drivers | NVIDIA
    https://www.nvidia.com/Download/index.aspx


    27) Run HD Tune (free version) (all drives)
    https://www.hdtune.com/
    Post images into the thread for results on these tabs:
    a) Health
    b) Benchmark
    c) Full error scan


    28) Run Sea Tools for Windows
    long generic test
    Post an image of the test result into the thread
    http://www.seagate.com/support/downl...ls-win-master/
    http://knowledge.seagate.com/article...S/FAQ/202435en

    29) Open administrative command prompt and type or copy and paste:
    chkdsk /r /v
    This may take hours to run so plan to run overnight.
    Run on all drives using the syntax: chkdsk /r /v C: or chkdsk /r /v D: changing the drive letter to the applicable drive.

    C:\Windows\system32>chkdsk /r /v
    The type of the file system is NTFS.
    Cannot lock current drive.

    Chkdsk cannot run because the volume is in use by another
    process. Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)

    Type: Y
    reboot


    30) Use the information in this link to find the chkdsk report in the event viewer. Copy and paste into notepad > save to desktop > post into the thread using one drive or drop box share link:
    Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
    Read Chkdsk Log in Event Viewer in Windows 10


    31) For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive


    32) Open disk management > by default some columns are compressed > widen each Status and Volume > make sure the contents within the parenthesis are in full view and that none of the characters are cutoff > view disk 0 > widen this row as needed so that all of the characters are in full view > post an image into the thread
    Disk Management - How to Post a Screenshot of

    33) Download and install Minitool Partition Wizard > click launch > post an image of the results into this thread
    https://download.cnet.com/MiniTool-P...-10962200.html

    34) Run Prime95 - Stress Test Your CPU
    Prime95 - Stress Test Your CPU Windows 10 Performance Maintenance Tutorials
    Prime95 - Stress Test Your CPU
    a) Record the maximum temperature and post the maximum temperature into the thread
    b) Record test duration and post the uninterrupted test duration into the thread
    c) Aim for testing > 3 hrs and abort testing as needed for freezing, temperature changes (see link)
    d) Use the Microsoft snipping tool to post images into the thread.
    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
    Take Screenshot in Windows 10

    35) Run Memtest86 version 8.3 (or newer version if available) for four passes.
    Repeat the test so that eight passes are performed.

    https://www.memtest86.com/

    Use a camera or smart phone camera to take pictures and post images into the thread.
    In case there are any problems uploading images use share links (one drive, drop box, or google drive)

    Memtest86 has a feature to produce a text report.
    Please post this in addition to the images.



    36) Run FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials
    FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials:
    FurMark - GPU Stress Test
    Please make note of the importance of temperature monitoring and aborting the test in the GPU link.
    a) Record the maximum temperature and post the maximum temperature into the thread.
    b) Record the test duration and post the uninterrupted test duration into the thread.
    c) Aim for testing 1 hour.
    d) Use the Microsoft snipping tool to post images into the thread.
    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
    Take Screenshot in Windows 10


    37) All of these tests should be done with the bios reset and no over clocking.

    38) For each of the above tests please record maximum temperatures.

    39) And please make sure that you use the Microsoft snipping tool to post images of each into the thread.
    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
    Take Screenshot in Windows 10

    How to Upload and Post Screenshots and Files at Ten Forums
      My Computer


 

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