Dell Inspiron BSOD even after clean install (safe mode doesn't work)


  1. Posts : 8
    Windows 10 Home
       #1

    Dell Inspiron BSOD even after clean install (safe mode doesn't work)


    Hi, since yesterday my laptop got screwed. I suddenly got a random BSOD, and even trying to reboot I always got a BSOD before getting to login. Safe mode either, it reboots before get there. After some reboots, I can get to the "boot special menu" (I mean where you can launch a cmd, etc). But the restore points don't work (for instance the "next" arrow when I select a restore point is disabled, or sometimes it is enabled but the restore fails "error restoring the registry") all the classic commands from cmd like sfc dism etc returns weird errors.

    So I gave up, I downloaded the latest media tool, and I installed a clean Windows 10.
    It boots, I can login, but after some random minutes BSOD again and system totally screwed again as described before.

    I tried to reinstall a clean Windows 10 six times so far, and every time same story.

    So I have no idea what's happening, it is completely unusable.

    Further details:
    • I have no new software and no new hardware
    • All the external devices (usb, hdmi, ...) are disconnected
    • I've already run the SMART test on the drives (all green) and the memtest86 on the rams (all passed)
    • Since after the first BSOD it completely dies, I don't know how to collect logs



    I do hope you can help me guys.
    Thanks a lot
    Regards
      My Computer


  2. Posts : 1,241
    Windows 8.1 Enterprise x64
       #2

    RAM tests may not always show any errors, and it is possible that RAM fell. I don't know if your laptop has the option of changing RAM into other ones, but if you don't have it, all you have to do is send your laptop to the service
      My Computer


  3. Posts : 8
    Windows 10 Home
    Thread Starter
       #3

    Yes I can access the rams, maybe I can try using only one at a time (since I have 2x4GB).

    I don't think I can give it to a service since the laptop has 8 years...

    However I do believe there is something connected to some windows update, it makes sense that after a clean install everything works, but then windows update installs a driver or something and it crashes everything... I think I'll try to disable internet and see if it still crashes.

    However any idea about how to get some log to debug this case?

    Thanks
      My Computer


  4. Posts : 1,241
    Windows 8.1 Enterprise x64
       #4

    You need a pendrive with a capacity of min. 16 GB, preferably 32 GB. In the Media creation tool, create a Windows 10 ISO file on a pendrive and use Rufus to burn the system image on the pendrive (in the "Image option" section, select "Windows To Go"). This way you will run Windows 10 on a pendrive. See how the system behaves in this scenario and if it spills out
      My Computer


  5. Posts : 8
    Windows 10 Home
    Thread Starter
       #5

    Okey, running the system WITHOUT internet works just fine, no bsod no crashes, everything works.

    But, some drivers are missing of course.

    So I really believe that the issue is caused by something windows download, either a driver on an update.

    How can I identify which is and disable it?
      My Computer


  6. Posts : 38,345
    windows 10 professional version 1607 build 14393.969 64 bit
       #6

    Find a camera or smartphone camera to take pictures and post images into the thread.

    Which drive tests were ran?
    Which RAM tests were ran?
    Post images into the thread for all tests.

    See posting instructions:
    BSOD - Posting Instructions


    Run the Dell diagnostics:
    DELL hardware testing: http://www.dell.com/support/article/...codes-?lang=en
    https://www.dell.com/support/article...ows-10?lang=en
    https://www.dell.com/support/manuals...619&lang=en-us
    Post images of the tests performed with results.




    Take Screenshot in Windows 10

    How to Upload and Post Screenshots and Files at Ten Forums


    Open the Dell website > enter the service tag > view drivers > post a URL or link into the thread

    Update the specs in the "My Computer" section:

    System Specs - Fill in at Ten Forums
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)
      My Computer


 

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