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The computer is using Windows 10.
HP had not provided support after Windows 8.1 for this computer.
So the BIOS upgrade is trial and error.
The computer is using Windows 10.
HP had not provided support after Windows 8.1 for this computer.
So the BIOS upgrade is trial and error.
Well I power cycled the computer and reran the BIOS update and it finished this time...
BIOS version is now: AMI 8.15, 6/12/2014
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I Understand. I didn't realize the computer was so old when I started this venture!!
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Do you think the problem is fixed now that the SFC /SCANNOW reported: found corrupt files and successfully repaired them?
No, there were multiple problems.
Please complete the steps in the prior post.
OK, will do. I have to leave shortly so It will probably be tomorrow when I complete the tasks. Thanks so much again for your help.
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I'm just getting back to this and now the computer wont boot at all. It gets warm but there is no disc activity per the disk activity light and no sign that the BIOS is loading. no "hp" logo on the screen. No activity at all in fact. I tried pulling the power cord and also holding down the power button. The only sign of life I can detect is that it seems to be trying to access the CD drive, I can feel the vibration of the drive head moving at boot time but I don't have any kind of recovery CD to put in to see if it will boot from a CD.
I cant think its dues to the BIOS upgrade because it has booted since then but I'm really stuck now and don't know what do do next. I'd appreciate any advice or suggestions... Can this old computer be recovered?
Run through these POST troubleshooting steps:
What is POST?
Computer POST and beep codes
POST troubleshooting steps
Report any beep codes.
Find a flash drive.
Find a working computer.
Download and install HP UEFI hardware diagnostics (left side of this webpage) onto the flash drive
https://www8.hp.com/us/en/campaigns/.../pc-diags.html
Insert the flash drive into any USB on the problematic computer.
Power on the computer and repetitively click F2.
Run the HP UEFI diagnostics in system > extensive > loop until error
Run this overnight for two or more loops.
Find a camera or smartphone camera to take pictures and post images of the tests performed and results into the thread.
Hi Again,
Well, I read the info. There are no beeps at boot time. The only thing I can hear is the head of the optical drive being accessed.
I downloaded the UEFI SW onto a flash drive but nothing happens when I press F2 sadly. I wonder if its because its an all-in-one with an external USB keyboard. Maybe it cant be accessed unless the BIOS is running?
I put the flash drive into my new laptop that I used to create it and booted and hit F2 and the UEFI menu came up fine on my computer so I know the installation and the flash drive are fine.
I'm not sure if theres much else I can do at this stage is there? I think if I had the SW on a CD I could see if that would load but I don't have another CD drive...
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Just one more thing. There is a little mystery removable panel at the back as in the picture. It has a WiFi symbol on the door but it looks like a USB port with possible a WiFi adapter plugged in. Can this be used for loading the diag?
I tried to attach it here and the site says its uploaded but I cant see the image. I hope you can...
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100%x
Power on the computer and repetitively click F10.
See if you can navigate to the BIOS UEFI diagnostics.
Nothing sadly. The power button lights up (I can see now that it’s dark outside) but nothing happens when I hit F10. 😢
Had you tried resetting the BIOS?
How to Clear Your Computers CMOS to Reset BIOS Settings:
How to Clear Your Computer’s CMOS to Reset BIOS Settings
3 Ways to Reset Your BIOS - wikiHow:
3 Ways to Reset Your BIOS - wikiHow
3 Easy Ways to Clear CMOS (Reset BIOS)
How to Clear CMOS (AKA Reset BIOS Settings)
Find a flash drive that you can format (> or 8 GB).
On a working computer create a bootable Ubuntu flsh drive:
Create a bootable USB stick on Windows | Ubuntu
Linux to the rescue! How Ubuntu can help a computer in distress | PCWorld
Ok, and thanks again for all your time spent on this. I removed the CMOS battery and with the power disconnected, held down the power button for 30 secs then reconnected the power but still nothing happens. With the back off, I can see the fans spinning and see the CD light come on but nothing appears on the screen. I haven't tested it, but I imagine the CMOS battery is dead after all these years. I couldn't see the jumper but there's another panel I can remove to look for it...