Off Topic for Windows 10: Working on a computer for a friend.

  1. Jesse Williams's Avatar
    Posts : 1,795
    Windows 10 Home 64-bit
       #1

    Off Topic for Windows 10: Working on a computer for a friend.


    This is off topic for Windows 10. But a friend called me asking me to get help on fixing her dad's HP Pavilion Slimline PC with Windows 7 Home Premium 64-bit.

    I had to reinstall Windows 7.

    It has crashed twice now. I tested the hardware (hard disk, memory, etc.) by using the HP Diagnostic tools and that part looked okay.

    I am attaching the BSOD in the next post in this thread, and if someone could help me analyze and sort out the BSOD that would help tremendously.

    Thanks, Jesse Williams

    - - - Updated - - -

    Update: The BSOD log collector isn't working.
      My Computers


  2. Posts : 38,344
    windows 10 professional version 1607 build 14393.969 64 bit
       #2

    There are two log collectors for Windows 10.
    One was designed to work on Windows 7, 8 and 10.
    The other was designed to work on Windows 10.

    If the end user is staying with Windows 7 then please use our sister website:
    BSOD Help and Support - Windows 7 Help Forums
      My Computer

  3. Jesse Williams's Avatar
    Posts : 1,795
    Windows 10 Home 64-bit
    Thread Starter
       #3

    zbook said:
    There are two log collectors for Windows 10.
    One was designed to work on Windows 7, 8 and 10.
    The other was designed to work on Windows 10.

    If the end user is staying with Windows 7 then please use our sister website:
    BSOD Help and Support - Windows 7 Help Forums
    @zbook, I figured it out. It's running now and I will post the log as soon as it finishes.

    - - - Updated - - -

    Attachment 270830
      My Computers


  4. Posts : 38,344
    windows 10 professional version 1607 build 14393.969 64 bit
       #4

    The link that was posted was empty.

    Please open the thread in our sister website.
      My Computer

  5. Jacee's Avatar
    Posts : 1,586
    Win 10 home 20H2 19042.844
       #5

    Post your topic here: Windows 7 Help Forums
      My Computers

  6. Ztruker's Avatar
    Posts : 13,505
    Windows 10 Pro X64 20H4 19042.746
       #6
      My Computers


 

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