Laptop Has No Legs Anymore - Laggy!

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  1. Posts : 10
    Windows 10
       #1

    Laptop Has No Legs Anymore - Laggy!


    Hi,

    I'm not sure where to start with this, and whether this is in the right forum, but I'm in self-isolation, my girlfriend is 38 weeks pregnant and I'm being forced to watch my business crumble from under my feet because of the C-word.

    But anyway, enough about me.

    About 3 weeks ago, my laptop suffered a host load of BSODs in succession - from searching Google, it appears they were all driver & memory-related. Anyway, I did what I thought was right and updated all of my drivers etc and that seems to have fixed the screen of deaths, at least.

    The issue I have now is that my laptop is painfully slow. Not excruciatingly, but enough to make certain tasks like using Photoshop and playing Football Manager 2020 painful (I have asked in their respective forums with no joy). I am running Windows 10, Version 1909 (OS Build 18363.720)

    I have done everything that I thought was possible to try and resolve this.

    Updated Windows, drivers, graphic cards, removed malware, performed healthchecks - you name it.

    I'm at a lose end, and need my laptop back up and firing to help with my motivation.

    Can anybody help - please?

    Thank you
      My Computer

  2. bro67's Avatar
    Posts : 8,353
    Mac OS Catalina
       #2
      My Computers


  3. Posts : 10
    Windows 10
    Thread Starter
       #3
      My Computer


  4. Posts : 38,429
    windows 10 professional version 1607 build 14393.969 64 bit
       #4

    Hi ashowen88,

    Welcome to the Ten Forum's BSOD forum.


    When were the approximate dates each RAM module was installed?

    The logs displayed that Windows driver verifier is still on.
    There are often performance problems and slow boot while running this tool.

    Please perform the following steps:

    1) Turn off Windows driver verifier

    2) Open administrative command prompt and type or copy and paste:
    3) sfc /scannow
    4) dism /online /cleanup-image /scanhealth
    5) dism /online /cleanup-image /restorehealth
    6) sfc /scannow
    7) chkdsk /scan
    8) wmic recoveros set autoreboot = false
    9) wmic recoveros set DebugInfoType = 7
    10) wmic recoveros get autoreboot
    11) wmic recoveros get DebugInfoType
    12) bcdedit /enum {badmemory}

    13) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    14) Make sure that there is no over clocking while troubleshooting


    15) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

    b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

    16) Open Ccleaner > click windows tab or custom clean > scroll down to system and advanced > post an image into the thread

    17) For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive
      My Computer


  5. Posts : 10
    Windows 10
    Thread Starter
       #5

    Hi Zbook, thank you for the thorough response and it's great to be here.

    Before we start, I have trawled the web to see how to disable the windows driver verifier, but I'm getting quite a few conflicting responses - do you recommend a particular, safe way?

    The additional 8gb RAM was installed roughly mid-October, 2019.

    Thanks
      My Computer


  6. Posts : 38,429
    windows 10 professional version 1607 build 14393.969 64 bit
       #6

    The RAM modules are mismatched.


    PartNumber : HMA81GS6AFR8N-UH

    PartNumber : CT8G4SFS824A.M8FD


    Mismatched RAM can create incompatibility problems.

    To turn off Windows driver verifier see this link:
    Enable and Disable Driver Verifier in Windows 10
      My Computer


  7. Posts : 10
    Windows 10
    Thread Starter
       #7

    Already done- found a very useful guide within this site, thank you. As per your instructions:

    Code:
    Microsoft Windows [Version 10.0.18363.720]
    (c) 2019 Microsoft Corporation. All rights reserved.
    
    C:\WINDOWS\system32>sfc /scannow
    
    Beginning system scan.  This process will take some time.
    
    Beginning verification phase of system scan.
    Verification 100% complete.
    
    Windows Resource Protection did not find any integrity violations.
    
    C:\WINDOWS\system32>dism /online /cleanup-image /scanhealth
    
    Deployment Image Servicing and Management tool
    Version: 10.0.18362.1
    
    Image Version: 10.0.18363.720
    
    [==========================100.0%==========================] No component store corruption detected.
    The operation completed successfully.
    
    C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth
    
    Deployment Image Servicing and Management tool
    Version: 10.0.18362.1
    
    Image Version: 10.0.18363.720
    
    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.
    
    C:\WINDOWS\system32>
    
    C:\WINDOWS\system32>sfc /scannow
    
    Beginning system scan.  This process will take some time.
    
    Beginning verification phase of system scan.
    Verification 100% complete.
    
    Windows Resource Protection did not find any integrity violations.
    
    C:\WINDOWS\system32>chkdsk /scan
    The type of the file system is NTFS.
    The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
    
    A snapshot error occured while scanning this drive. Run an offline scan and fix.
    
    C:\WINDOWS\system32>wmic recoveros set autoreboot = false
    Updating property(s) of '\\DESKTOP-1DR178Q\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Home|C:\\WINDOWS|\\Device\\Harddisk0\\Partition3"'
    Property(s) update successful.
    
    C:\WINDOWS\system32>wmic recoveros set DebugInfoType = 7
    Updating property(s) of '\\DESKTOP-1DR178Q\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Home|C:\\WINDOWS|\\Device\\Harddisk0\\Partition3"'
    Property(s) update successful.
    
    C:\WINDOWS\system32>wmic recoveros get autoreboot
    AutoReboot
    FALSE
    
    
    C:\WINDOWS\system32>wmic recoveros get DebugInfoType
    DebugInfoType
    7
    
    
    C:\WINDOWS\system32>bcdedit /enum {badmemory}
    
    RAM Defects
    -----------
    identifier              {badmemory}
    
    C:\WINDOWS\system32>
    Attachment 270800

    Attachment 270801

    Attachment 270803

    I have completed all of your steps, but cannot find the Memory dump as per 17 b)

    - - - Updated - - -

    zbook said:
    The RAM modules are mismatched.


    PartNumber : HMA81GS6AFR8N-UH

    PartNumber : CT8G4SFS824A.M8FD


    Mismatched RAM can create incompatibility problems.

    To turn off Windows driver verifier see this link:
    Enable and Disable Driver Verifier in Windows 10
    Sorry for jumping from one conversation to another.

    Would you suggest removing the stick of RAM I purchased directly from Crucial? They stated on the website it would be a direct upgrade for my specific laptop, too.
      My Computer


  8. Posts : 38,429
    windows 10 professional version 1607 build 14393.969 64 bit
       #8

    For Ccleaner uncheck:
    a) Memory Dumps
    b) Windows Log files

    Crucial typically guarantees compatibility.
    So keep the RAM modules installed.


    For what period of time had the tool been on?
    The logs indicate its been used for approximately one month.

    During the next day indicate any change in performance / boot with Windows driver verifier off.

    The tool will be restarted to see if there are any misbehaving drivers.
      My Computer


  9. Posts : 38,429
    windows 10 professional version 1607 build 14393.969 64 bit
       #9

    1) Open administrative command prompt and type or copy and paste:
    chkdsk /r /v
    This may take hours to run so plan to run overnight.
    Run on all drives using the syntax: chkdsk /r /v C: or chkdsk /r /v D: changing the drive letter to the applicable drive.

    C:\Windows\system32>chkdsk /r /v
    The type of the file system is NTFS.
    Cannot lock current drive.

    Chkdsk cannot run because the volume is in use by another
    process. Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)

    Type: Y
    reboot


    2) Use the information in this link to find the chkdsk report in the event viewer. Copy and paste into notepad > save to desktop > post into the thread using one drive or drop box share link:
    Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
    Read Chkdsk Log in Event Viewer in Windows 10
      My Computer


  10. Posts : 10
    Windows 10
    Thread Starter
       #10

    zbook said:
    For Ccleaner uncheck:
    a) Memory Dumps
    b) Windows Log files

    Crucial typically guarantees compatibility.
    So keep the RAM modules installed.


    For what period of time had the tool been on?
    The logs indicate its been used for approximately one month.

    During the next day indicate any change in performance / boot with Windows driver verifier off.

    The tool will be restarted to see if there are any misbehaving drivers.
    Wow, since disabling the driver verifier that has instantly fixed the speed issue I was having, especially within a certain game I like to play in my downtime.

    Would you still suggest I run your post above - the chkdsk overnight?
      My Computer


 
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