Laptop Has No Legs Anymore - Laggy!

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  1. Posts : 38,435
    windows 10 professional version 1607 build 14393.969 64 bit
       #11

    Please run chkdsk overnight and post results when available.

    Windows driver verifier will be restarted tomorrow and run for 48 hours.
    The for an additional 36 hours after the last BSOD.
    If there are no further BSOD that will conclude the use of the tool.

    Start the testing tomorrow with 3 customized tests in the TF link.

    Increase the customized tests up to the 19 in the Microsoft link:
    https://answers.microsoft.com/en-us/...3-c48669e4c983


    If there are significant performance or boot problems some of the customized tests that had been well tested can be unchecked.
    The goal is to use all of the customized tests in the Microsoft link.
    Increase the customized tests from 3 up to the 19 in the Microsoft link at 3 - 5 / hour.


    Please learn the reset and bootmode commands so that you can return to the desktop after each BSOD.



    For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive
      My Computer


  2. Posts : 10
    Windows 10
    Thread Starter
       #12

    zbook said:
    1) Open administrative command prompt and type or copy and paste:
    chkdsk /r /v
    This may take hours to run so plan to run overnight.
    Run on all drives using the syntax: chkdsk /r /v C: or chkdsk /r /v D: changing the drive letter to the applicable drive.

    C:\Windows\system32>chkdsk /r /v
    The type of the file system is NTFS.
    Cannot lock current drive.

    Chkdsk cannot run because the volume is in use by another
    process. Would you like to schedule this volume to be
    checked the next time the system restarts? (Y/N)

    Type: Y
    reboot


    2) Use the information in this link to find the chkdsk report in the event viewer. Copy and paste into notepad > save to desktop > post into the thread using one drive or drop box share link:
    Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
    Read Chkdsk Log in Event Viewer in Windows 10
    Hello

    I completed the chdsk last night, and this is the result: Dropbox - chdsk.txt - Simplify your life

    - - - Updated - - -

    zbook said:
    Windows driver verifier will be restarted tomorrow and run for 48 hours.
    The for an additional 36 hours after the last BSOD.
    If there are no further BSOD that will conclude the use of the tool.

    Start the testing tomorrow with 3 customized tests in the TF link.

    Increase the customized tests up to the 19 in the Microsoft link:
    https://answers.microsoft.com/en-us/...3-c48669e4c983


    If there are significant performance or boot problems some of the customized tests that had been well tested can be unchecked.
    The goal is to use all of the customized tests in the Microsoft link.
    Increase the customized tests from 3 up to the 19 in the Microsoft link at 3 - 5 / hour.


    Please learn the reset and bootmode commands so that you can return to the desktop after each BSOD.



    For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive
    I'm not sure I understand any of the above, sorry -- I'm a complete technophobe. What are the 3 customized tests in the TF link?
      My Computer


  3. Posts : 38,435
    windows 10 professional version 1607 build 14393.969 64 bit
       #13

    The chkdsk report displayed cleaning.
    There were no significant problems.

    For Windows driver verifier there are customized settings for each drivers and tests.
    Select all non-Microsoft drivers.
    Select the 3 customized tests in the Ten Forums link:

    I/O Verification
    Force pending I/O requests
    IRP logging

    If there are no performance problems increase the number of customized tests by 3 -5 / hour up to the 19 customized tests in the Microsoft link.

    https://answers.microsoft.com/en-us/...9e4c983?auth=1
      My Computer


  4. Posts : 10
    Windows 10
    Thread Starter
       #14

    Hi,

    So - I did as you instructed. I first activated the 3 drivers as per the TF link.

    From there, I activated 5 more from the Windows link - see here (Dropbox - FDF77D6C-3D12-4E9E-8F51-2AF8DE30D6BC.JPG - Simplify your life)

    I continued to use the laptop for the best part of a day, with no issues.

    About an hour ago, I selected the next 5 drivers - and almost instantly, I got a BSOD - " DRIVER_VERIFIER_DETECTED_VIOLATION, What failed: igdkmd64.sys

    This is the memory dump: Dropbox - MEMORY.rar - Simplify your life

    I hope the above information helps you better understand what the problem is

    Thank you
      My Computer


  5. Posts : 38,435
    windows 10 professional version 1607 build 14393.969 64 bit
       #15

    Please upload a new V2.
      My Computer


  6. Posts : 10
    Windows 10
    Thread Starter
       #16
      My Computer


  7. Posts : 38,435
    windows 10 professional version 1607 build 14393.969 64 bit
       #17

    Uninstall and reinstall: igdkmd64.sys or IGFX or Intel GPU drivers

    https://answers.microsoft.com/en-us/...0-8d22254aa1c1

    Code:
    igdkmd64.sys	Intel Graphics driver	http://downloadcenter.intel.com/Default.aspx

    After replacing the driver:
    a) perform Windows updates
    b) restart Windows driver verifier to find other misbehaving drivers




    Code:
    Name	Intel(R) HD Graphics 630
    PNP Device ID	PCI\VEN_8086&DEV_591B&SUBSYS_1B901043&REV_04\3&11583659&1&10
    Adapter Type	Intel(R) HD Graphics Family, Intel Corporation compatible
    Adapter Description	Intel(R) HD Graphics 630
    Adapter RAM	1.00 GB (1,073,741,824 bytes)
    Installed Drivers	C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_c9081e50bcffa972\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_c9081e50bcffa972\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_c9081e50bcffa972\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_c9081e50bcffa972\igd12umd64.dll
    Driver Version	23.20.16.4973
    INF File	oem10.inf (iKBLD_w10_DS section)
    Colour Planes	Not Available
    Colour Table Entries	4294967296
    Resolution	1920 x 1080 x 60 hertz
    Bits/Pixel	32
    Memory Address	0xDD000000-0xDDFFFFFF
    Memory Address	0xB0000000-0xBFFFFFFF
    I/O Port	0x0000F000-0x0000F03F
    IRQ Channel	IRQ 4294967291
    Driver	C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\IGDLH64.INF_AMD64_C9081E50BCFFA972\IGDKMD64.SYS (23.20.16.4973, 12.22 MB (12,809,656 bytes), 17/04/2018 07:14)
    Code:
    igfx	igfx	c:\windows\system32\driverstore\filerepository\igdlh64.inf_amd64_c9081e50bcffa972\igdkmd64.sys	Kernel Driver	No	Manual	Stopped	OK	Ignore	No	No
    Code:
    igdkmd64.sys Wed Feb 28 07:14:41 2018 (5A96AB41)
      My Computer


  8. Posts : 10
    Windows 10
    Thread Starter
       #18

    Thanks for your help so far.

    I downloaded this driver: Download Intel(R) Graphics - Windows(R) 10 DCH Drivers which I think is the latest for my laptop.

    Removed the old driver, installed the new- restarted as per instructions and it appears no new driver is displaying.

    Attachment 271077

    Any ideas?
      My Computer


  9. Posts : 38,435
    windows 10 professional version 1607 build 14393.969 64 bit
       #19

    1) Download and install Intel Driver and Support Assistant:
    Download Intel(R) Driver & Support Assistant

    2) launch the application > update drivers as needed

    3) See these links to use hardware ID to fix the yellow triangle with black exclamation mark:

    How to Find Drivers for Unknown Devices in the Device Manager
    How to easily find drivers for Unknown Devices in Windows | PCWorld
      My Computer


  10. Posts : 10
    Windows 10
    Thread Starter
       #20

    It's as if the Intel Graphic Driver has completely gone after I removed it from the Device Manager - even after installing the latest driver manually.

    Attachment 271080
      My Computer


 
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