whea_uncorrectable_error during gaming - BSoD


  1. Posts : 1
    Windows 10
       #1

    whea_uncorrectable_error during gaming - BSoD


    i7-4790K @ 4.0 GHZ
    32.0 GB - DDR3 (1066.5 MHz)
    Asus - Maximus VII Hero (Haswell/Z97)
    Nvidia GeForce GTX 970
    W10 64x




    Months and months ago.. one BSOD. Weeks later, another. Weeks later, another. Then every weekend. Now every day. Can't make it through without BSoD.


    New OS install W10 64x, Nvidia drivers updated. Just sort of out of my depths. I'm really not that savvy for this stuff, especially concerning diag'ing hardware.



    Dump info attached

    -- Brand new to this forum, just really trying to diag my issue.. do I need to replace GPU? Is something not getting power? Is it time to throw out the whole rig? etc. Any and ALL help is seriously appreciated.
      My Computer


  2. Posts : 1,228
    Windows 8.1 Enterprise x64
       #2

    As recommended in another forum update BIOS - MAXIMUS VII HERO Driver & Tools | Płyty głowne | ASUS Polska
      My Computer


  3. Posts : 38,339
    windows 10 professional version 1607 build 14393.969 64 bit
       #3

    1) The BIOS: Version/Date American Megatrends Inc. 0609, 6/3/2014

    There were 11 missed BIOS upgrades.

    Upgrade the BIOS to the most recent non-beta BIOS: 0609 > 3201





    2) The logs displayed:

    RAM Part Number F3-2133C9-8GZH
    Speed: 2133


    The maximum CPU supported RAM speed is DDR3-1333/1600

    3) The RAM is not on the Qualified Vendor List (QVL):
    https://dlcdnets.asus.com/pub/ASUS/m...MEMORY_QVL.pdf


    4) The RAM is overclocked.


    RAM testing can test for malfunctioning RAM.
    RAM testing is not designed to test for incompatible RAM.


    5) When purchasing RAM:
    a) make sure RAM modules are on the QVL
    b) make sure modules have matching SKU


    6) Make sure that there is no over clocking while troubleshooting


    7) Open device manager > click view > click show hidden devices > manually expand all rows > look for any row displaying a yellow triangle with black exclamation mark or unknown device > post images into the thread


    8) Turn off Windows fast startup:
    Turn On or Off Fast Startup in Windows 10


    9) Search for C:\windows\memory.dmp > post a share link into the thread using one drive, drop box, or google drive



    Code:
    LastWriteTime        Size (MB) FullName             
    -------------        --------- --------             
    3/15/2020 5:05:33 PM   1303.16 C:\WINDOWS\MEMORY.DMP


    Code:
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ ffff89070563a0f0
    Section       @ ffff89070563a240
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    Local APIC Id : 0x0000000000000002
    CPU Id        : c3 06 03 00 00 08 10 02 - bf fb fa 7f ff fb eb bf
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    Proc. Info 0  @ ffff89070563a240
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffff89070563a138
    Section       @ ffff89070563a2c0
    Offset        : 664
    Length        : 272
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : GCACHEL2_ERR_ERR (Proc 2 Bank 7)
      Status      : 0xbe0000000100110a
      Address     : 0x00000003a88cb8c0
      Misc.       : 0x0000009084000086


    Code:
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ ffffdf064c8420f0
    Section       @ ffffdf064c842240
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    Local APIC Id : 0x0000000000000005
    CPU Id        : c3 06 03 00 00 08 10 05 - bf fb fa 7f ff fb eb bf
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    Proc. Info 0  @ ffffdf064c842240
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffdf064c842138
    Section       @ ffffdf064c8422c0
    Offset        : 664
    Length        : 272
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : GCACHEL2_ERR_ERR (Proc 5 Bank 8)
      Status      : 0xbe0000000100110a
      Address     : 0x00000007ee33d980
      Misc.       : 0x000002d086000086

    Code:
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ ffffc40aca2650f0
    Section       @ ffffc40aca265240
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    Local APIC Id : 0x0000000000000001
    CPU Id        : c3 06 03 00 00 08 10 01 - bf fb fa 7f ff fb eb bf
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    Proc. Info 0  @ ffffc40aca265240
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffc40aca265138
    Section       @ ffffc40aca2652c0
    Offset        : 664
    Length        : 272
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : GCACHEL2_ERR_ERR (Proc 1 Bank 8)
      Status      : 0xbe0000000100110a
      Address     : 0x000000032b5c7140
      Misc.       : 0x0000015084000086




    Code:
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ ffff988d0f9ce0f0
    Section       @ ffff988d0f9ce240
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    Local APIC Id : 0x0000000000000005
    CPU Id        : c3 06 03 00 00 08 10 05 - bf fb fa 7f ff fb eb bf
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    Proc. Info 0  @ ffff988d0f9ce240
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffff988d0f9ce138
    Section       @ ffff988d0f9ce2c0
    Offset        : 664
    Length        : 272
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : GCACHEL2_ERR_ERR (Proc 5 Bank 8)
      Status      : 0xbe0000000100110a
      Address     : 0x00000004bdd44600
      Misc.       : 0x0000029084000086

    Code:
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ ffff9e8d182730f0
    Section       @ ffff9e8d18273240
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    Local APIC Id : 0x0000000000000000
    CPU Id        : c3 06 03 00 00 08 10 00 - bf fb fa 7f ff fb eb bf
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    Proc. Info 0  @ ffff9e8d18273240
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffff9e8d18273138
    Section       @ ffff9e8d182732c0
    Offset        : 664
    Length        : 272
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : GCACHEL2_ERR_ERR (Proc 0 Bank 8)
      Status      : 0xbe0000000100110a
      Address     : 0x000000033d6ea880
      Misc.       : 0x0000019084000086

    Code:
    Event[110]:
      Log Name: System
      Source: Microsoft-Windows-DriverFrameworks-UserMode
      Date: 2020-03-13T20:30:08.936
      Event ID: 10111
      Task: User-mode Driver problems.
      Level: Critical
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DESKTOP-9E5TSF2
      Description: 
    The device HID-compliant headset (location (unknown)) is offline due to a user-mode driver crash.  Windows will attempt to restart the device 5 more times.  Please contact the device manufacturer for more information about this problem.
      My Computer


 

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