Windows keeps freezing randomly


  1. Posts : 3
    WIndows 10 Pro
       #1

    Windows keeps freezing randomly


    Hi guys,

    I've got a PC that dual boots Mac OS and Windows 10 Pro. Mac OS runs smoothly since I've bought the PC in january. Windows keeps freezing randomly and I need to reboot the system (hard reboot) to keep using it. It happens roughly every 5-10h of uptime but not in regular intervals.

    I've uploaded the crash report here:

    Transfer - Dropbox

    Windows 10 Pro (1909)
    Build: 18363.693

    Let me know if you need any additional details!

    Any help would be much appreciated!
      My Computer


  2. Posts : 1,255
    Windows 8.1 Enterprise x64
       #2

    Can you send dmp files from C:\Windows\LiveKernelReports?
      My Computer


  3. Posts : 3
    WIndows 10 Pro
    Thread Starter
       #3

    Sure, here you go:

    Transfer - Dropbox

    Does this help or do you need any additional information?

    Thanks a lot!
      My Computer


  4. Posts : 1,255
    Windows 8.1 Enterprise x64
       #4

    Update BIOS - Wsparcie dla MAG Z390 TOMAHAWK | Motherboard - The world leader in motherboard design | MSI Polska
    1. Run Driver Verifier Manager through type "verifier" in search bottom
    2. Select "Create standard settings"
    3. Select "Select driver names from a list"
    4. Tick all 3rd party drivers and 2 Microsoft drivers (UsbHub3.sys and ucx01000.sys)
    5. Apply changes and reboot computer
      My Computer


  5. Posts : 3
    WIndows 10 Pro
    Thread Starter
       #5

    Thanks for the advice. I did steps 2-5 and got a blue screen when booting windows and this smile:
    I had to restore windows to previous settings in order to get it working again. Any idea what the problem might be?

    Thanks a lot for your help!
      My Computer


  6. Posts : 1,255
    Windows 8.1 Enterprise x64
       #6

    Disable Driver Verifier via Safe Mode and send new crash dumps
      My Computer


 

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