Getting BSODs after Gaming (issue with ntoskrnl.exe)

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  1. Posts : 8
    Windows 10
       #1

    Getting BSODs after Gaming (issue with ntoskrnl.exe)


    OS version: Windows 1909

    Hello guys,

    after playing The Witcher 3 for two hours and closing the game properly, I got a BSOD after a couple of minutes of doing nothing at the desktop. It was similar with FIFA 19, after an hour I got a BSOD while gaming (before the first incident). All of this happened today! I already sent my laptop in a couple of weeks ago, because my laptop fan (CPU) stopped working. They switched the fans and repasted my laptop, additionally they checked BIOS, functions, hardware and so on (without errors). The temperatures are definitely fine, they rarely go above 80C (tested with AIDA64). I raised the undervolt of the CPU via ThrottleStop from -125mV to -150mV a week ago, but I was not sure if doing that caused this problem so today I changed the value back to -125mV. I attached my file (created with V2 log collector).
    Latest graphics drivers, audio driver, network driver, etc. are installed.

    I hope you can help me and thanks for reading this.

    Things I tried:

    - chkdsk /f /r
    - sfc /scannow
    - Dism /Online /Cleanup-Image /ScanHealth
    - DISM /Online /Cleanup-Image /RestoreHealth
    - Windows Memory Diagnostics Tool
    - Full virus scan
    - Disk Clean-up (C:)
    - Maintenance check
    - removed update (KB4535996)
    - removed unnecessary software
    - battery calibration
      My Computer


  2. Posts : 38,344
    windows 10 professional version 1607 build 14393.969 64 bit
       #2

    Hi GhostMaxis,

    The logs were in a foreign language and could not be scanned.

    Please use English as the default language during the troubleshooting.


    https://www.tenforums.com/tutorials/...dows-10-a.html
    Change Display Language in Windows 10



    Upload each V2 and DM:
    BSOD - Posting Instructions


    Post a share link using one drive, drop box, or google drive for C:\windows\memory.dmp

    Code:
    LastWriteTime       Size (MB) FullName             
    -------------       --------- --------             
    07.03.2020 21:35:13    797,07 C:\Windows\MEMORY.DMP



    Please perform the following steps:

    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /scanhealth
    4) dism /online /cleanup-image /restorehealth
    5) sfc /scannow
    6) chkdsk /scan
    7) wmic recoveros set autoreboot = false
    8) wmic recoveros set DebugInfoType = 7
    9) wmic recoveros get autoreboot
    10) wmic recoveros get DebugInfoType
    11) bcdedit /enum {badmemory}

    12) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    13) Make sure that there is no over clocking while troubleshooting

    14) More to follow
      My Computer


  3. Posts : 8
    Windows 10
    Thread Starter
       #3

    Update


    Hello zbook,

    I uploaded the updated versions of V2 and DM.

    MEMORY. DMP => MEMORY.DMP - Google Drive


    Administrative Command Prompt (output):

    Microsoft Windows [Version 10.0.18363.657]
    (c) 2019 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\Windows\system32>dism /online /cleanup-image /scanhealth

    Deployment Image Servicing and Management tool
    Version: 10.0.18362.1

    Image Version: 10.0.18363.657

    [==========================100.0%==========================] No component store corruption detected.
    The operation completed successfully.

    C:\Windows\system32>dism /online /cleanup-image /restorehealth

    Deployment Image Servicing and Management tool
    Version: 10.0.18362.1

    Image Version: 10.0.18363.657

    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.

    C:\Windows\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\Windows\system32>chkdsk /scan
    The type of the file system is NTFS.

    Stage 1: Examining basic file system structure ...
    550656 file records processed.
    File verification completed.
    10757 large file records processed.
    0 bad file records processed.

    Stage 2: Examining file name linkage ...
    366 reparse records processed.
    711212 index entries processed.
    Index verification completed.
    0 unindexed files scanned.
    0 unindexed files recovered to lost and found.
    366 reparse records processed.

    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
    80279 data files processed.
    CHKDSK is verifying Usn Journal...
    36709760 USN bytes processed.
    Usn Journal verification completed.

    Windows has scanned the file system and found no problems.
    No further action is required.

    249397247 KB total disk space.
    67983568 KB in 288838 files.
    195756 KB in 80280 indexes.
    0 KB in bad sectors.
    663391 KB in use by the system.
    65536 KB occupied by the log file.
    180554532 KB available on disk.

    4096 bytes in each allocation unit.
    62349311 total allocation units on disk.
    45138633 allocation units available on disk.

    C:\Windows\system32>wmic recoveros set autoreboot = false
    Updating property(s) of '\\MSI\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Home|C:\\Windows|\\Device\\Harddisk0\\Partition4"'
    Property(s) update successful.

    C:\Windows\system32>wmic recoveros set DebugInfoType = 7
    Updating property(s) of '\\MSI\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Home|C:\\Windows|\\Device\\Harddisk0\\Partition4"'
    Property(s) update successful.

    C:\Windows\system32>wmic recoveros get autoreboot
    AutoReboot
    FALSE


    C:\Windows\system32>wmic recoveros get DebugInfoType
    DebugInfoType
    7


    C:\Windows\system32>bcdedit /enum {badmemory}

    RAM Defects
    -----------
    identifier {badmemory}

    C:\Windows\system32>
      My Computer


  4. Posts : 38,344
    windows 10 professional version 1607 build 14393.969 64 bit
       #4

    The collected dump file bugchecks were:
    3B
    7F
    D1

    The logs also displayed these bugchecks:
    WHEA 0x124
    192

    Please perform the following steps:

    1) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

    b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

    2) Run HD Tune (free version) (all drives)
    HD Tune website
    Post images into the thread for results on these tabs:
    a) Health
    b) Benchmark
    c) Full error scan


    3) Run Sea Tools for Windows
    long generic test
    Post an image of the test result into the thread
    SeaTools for Windows |
    Seagate

    How to use SeaTools for Windows | Seagate Support US

    4) Run Memtest86 version 8.3 (or newer version if available) for four passes.
    Repeat the test so that eight passes are performed.

    MemTest86 - Official Site of the x86 Memory Testing Tool

    Use a camera or smart phone camera to take pictures and post images into the thread.
    In case there are any problems uploading images use share links (one drive, drop box, or google drive)

    Memtest86 has a feature to produce a text report.
    Please post this in addition to the images.


    5) Uninstall the Nvidia GPU driver using DDU (display driver uninstaller)
    7) Re-install the Nvidia GPU driver from the Nvidia website
    8) Make sure that you check the clean install box and if available install the physx driver.

    Display Driver Uninstaller Download version 18.0.2.2 (or newer version if available)
    Official Display Driver Uninstaller DDU Download

    Display Driver Uninstaller: How to use - Windows 7 Help Forums
    Display Driver Uninstaller: How to use - Windows 7 Help Forums

    Download Drivers | NVIDIA
    Download Drivers | NVIDIA


    9) For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive


    10) These steps can be performed overnight:
    a) HD Tune full error scan
    b) Sea Tools for Windows long generic test
    c) Memtest86


    Code:
    Name	NVIDIA GeForce GTX 1070
    PNP Device ID	PCI\VEN_10DE&DEV_1BA1&SUBSYS_11F91462&REV_A1\4&37B833E4&0&0008
    Adapter Type	GeForce GTX 1070, NVIDIA compatible
    Adapter Description	NVIDIA GeForce GTX 1070
    Adapter RAM	(1,048,576) bytes
    Installed Drivers	C:\Windows\System32\DriverStore\FileRepository\nvmii.inf_amd64_e8a1de97d716c547\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmii.inf_amd64_e8a1de97d716c547\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmii.inf_amd64_e8a1de97d716c547\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvmii.inf_amd64_e8a1de97d716c547\nvldumdx.dll
    Driver Version	26.21.14.4250
    INF File	oem52.inf (Section054 section)
    Color Planes	Not Available
    Color Table Entries	Not Available
    Resolution	Not Available
    Bits/Pixel	Not Available
    Memory Address	0xDE000000-0xDF0FFFFF
    Memory Address	0xC0000000-0xD1FFFFFF
    Memory Address	0xD0000000-0xD1FFFFFF
    IRQ Channel	IRQ 4294967284
    Driver	C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NVMII.INF_AMD64_E8A1DE97D716C547\NVLDDMKM.SYS (26.21.14.4250, 22.21 MB (23,286,712 bytes), 2020-03-07 22:06)

    Code:
    nvlddmkm.sys Wed Jan 29 15:44:00 2020 (5E3218C0)
      My Computer


  5. Posts : 8
    Windows 10
    Thread Starter
       #5

    Update 2


    Hello zbook,

    I completed all steps and uploaded the results as a compressed file, because it's more convenient. I want to add that since I resetted the undervolt settings, no BSODs occured anymore. I played several hours of FIFA and Wreckfest in the last days. Don't know if necessary, but I updated the V2, DM and MEMORY files.

    All Test Results -> All Test Results.zip - Google Drive
    MEMORY.dmp -> MEMORY.zip - Google Drive

    Thanks.
      My Computer


  6. Posts : 38,344
    windows 10 professional version 1607 build 14393.969 64 bit
       #6

    The HD Tune health results displayed a scroll bar on the right side.
    When available please post images displaying all results.

    The log collector files were in a foreign language and could not be scanned.

    If you have no further BSOD that will complete the troubleshooting.
    If there are recurrent BSOD additional testing can be performed.
      My Computer


  7. Posts : 8
    Windows 10
    Thread Starter
       #7

    Okay, that's strange, because I didn't change the language settings of Windows 10. I don't have the HD Tune health results anymore, but I am sure that the values were ok. I will mark this problem as solved, as there are no BSODs anymore. I think I will create a new thread in the future, if the problem still persists.

    Thanks for your time and help!
      My Computer


  8. Posts : 38,344
    windows 10 professional version 1607 build 14393.969 64 bit
       #8

    You are welcome.

    The HD Tune Health results are nearly instantaneous.
    The benchmark takes a few minutes.
    The full error scan takes a few hours.

    The HD Tune health scan is the same as SMART.
    There are many other software that test using a variety of SMART tests.
    These attempt to predict drive failure.

    BSOD can often be missed.
    The computer settings were optimized to find and record any BSOD.

    There was a WHEA 0x124 that is most often seen with malfunctioning hardware.
    Overclocking can cause these too.
    Least common is a misbehaving driver for this type of bugcheck.
    So time is now needed to see whether BSOD have been fixed.
      My Computer


  9. Posts : 8
    Windows 10
    Thread Starter
       #9

    What I forgot to mention is that in January I got BSODs because my laptop massively overheated due to the malfunctioning cooling fans. In retrospect it was really stupid to game at that time, but I can't change the past. In April I have sent my laptop to the MSI Service Center in Poland. They switched the fans, reapplied the thermal paste and performed an overall check (BIOS Update, hardware checks, BurnIn Test). I think (and hope) that they did not find any hardware issues while testing the laptop. The latest BSODs were most likely caused by the heavy undervolt I did. Luckily my laptop works fine now. I will still run benchmarks and stability tests in the next days and see if my system keeps working properly.
      My Computer


  10. Posts : 38,344
    windows 10 professional version 1607 build 14393.969 64 bit
       #10

    To see maximum temperatures detected by drive sensors you can run HD Sentinel:

    Run HD Sentinel: (free or trial edition)
    Hard Disk Sentinel - HDD health and temperature monitoring
    Hard Disk Sentinel - HDD health and temperature monitoring
    Post images of each of these tabs into the thread:
    Overview tab
    Temperature
    SMART
    Disk performance
      My Computer


 
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