Upgrade from Windows 7 Home causes multiple BSOD


  1. Posts : 3
    Windows 10
       #1

    Upgrade from Windows 7 Home causes multiple BSOD


    Dear Tenforums Gurus,

    I upgraded my father's old desktop from Windows 7 to Windows 10. Ever since its been installed, 4 days now, the computer has been very unstable with BSOD events happening on a regular basis (IRQL_NOT_LESS_OR_EQUAL). I have tried to upgrade the graphics card driver which helped for a while but it is still occurring quite often. My Dad finds that running Skype sets it off.

    I have attached the files as instructed by the instructions left by the forum admin. Needless to say I will never hear the end of it from my Dad if I can't get this in a more stable form.

    Thank you for all your time in advance!

    Karl
      My Computer


  2. Posts : 3
    Windows 10
    Thread Starter
       #2

    I think it is either a problem with the USB breakout on the case or the Microsoft Lifecam. Is there a way of checking if it is one of those 2?
      My Computer


  3. Posts : 1,625
    W7 Pro x64 | W10 IP x64 | Linux Mint VM
       #3

    It's looking like your Realtek card reader, the driver predates Windows 7 so is very old. Check here for an updated version.

    Code:
    ffffd000`a33b2ac8  fffff801`4abdd40cUnable to load image \SystemRoot\system32\drivers\RTSTOR64.SYS, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for RTSTOR64.SYS
    *** ERROR: Module load completed but symbols could not be loaded for RTSTOR64.SYS
     RTSTOR64+0xd40c
    
    1: kd> lmvm RTSTOR64
    start             end                 module name
    fffff801`4abd0000 fffff801`4abe4000   RTSTOR64 T (no symbols)           
        Loaded symbol image file: RTSTOR64.SYS
        Image path: \SystemRoot\system32\drivers\RTSTOR64.SYS
        Image name: RTSTOR64.SYS
        Timestamp:        Thu Jun 05 12:21:42 2008 (4847CC46)
        CheckSum:         0001954A
        ImageSize:        00014000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computer


  4. Posts : 3
    Windows 10
    Thread Starter
       #4

    Boozad!

    Thank you! I upgraded the card reader driver from the Realtek site and I am no longer getting the crashes when opening Skype or plugging in peripherals (touch wood).

    Wow, we would have never figured it out. So a big thanks to tenforums.

    Best,
    Karl


    Boozad said:
    It's looking like your Realtek card reader, the driver predates Windows 7 so is very old. Check here for an updated version.
    Last edited by Boozad; 11 Aug 2015 at 22:48. Reason: Fixed quote tag
      My Computer


  5. Posts : 1,625
    W7 Pro x64 | W10 IP x64 | Linux Mint VM
       #5

    You're welcome Karl, glad to hear all is working well
      My Computer


 

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