Soft BSOD only at restart

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  1. Posts : 38,545
    windows 10 professional version 1607 build 14393.969 64 bit
       #11

    1) For Virtual Memory / paging file
    a) move the dot from custom to system managed size
    b) check the box to Automatically manage paging file size for all drives
    c) reboot to maintain settings
      My Computer


  2. Posts : 29
    Windows 10 Pro x64
    Thread Starter
       #12

    zbook said:
    1) For Virtual Memory / paging file
    a) move the dot from custom to system managed size
    b) check the box to Automatically manage paging file size for all drives
    c) reboot to maintain settings
    I've tried this for a few days for testing purposes but it didn't solve the issue.
    If not for BSOD's, the custom ram setting is good.

    Hd tune: Benchmark:

    Attachment 269107

    Attachment 269108

    Attachment 269109

    Attachment 269110

    Attachment 269111

    Attachment 269112

    Attachment 269113

    Attachment 269114

    Attachment 269115

    Attachment 269116

    Attachment 269117

    - - - Updated - - -

    UPDATE:

    Instead of updating the ArcSoft TotalMedia Theatre 5 driver I just uninstalled that player with IObit Uninstaller. I don't need the player anyway.

    I will set virtual ram to auto for all drives just to do your complete list - for now.

    I will leave the BIOS version for last. Previously (a few months ago), I had already reset the BIOS and cleared the CMOS.
    I also changed the battery to a new one - just to be thorough.

    Things left to do:

    1. HD Tune: Full Error Scan - all drives
    2. Run Sea Tools for Windows
    3. Downgrade BIOS version.


    I will update after all is done.

    I have 37TB of hard drives and another 20TB in a Synology server (which I won't test)
    So it will take time.
      My Computer


  3. Posts : 38,545
    windows 10 professional version 1607 build 14393.969 64 bit
       #13

    Please perform all steps / tests during the troubleshooting process.
    In this thread it is not just BSOD debugging.
    It is computer tune up.

    Once the computer has had no further BSOD and after the troubleshooting has completed you can re-modify any setting to your preference.



    Code:
    Event[10143]:
      Log Name: System
      Source: Application Popup
      Date: 2020-02-21T07:56:51.934
      Event ID: 26
      Task: N/A
      Level: Information
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: Zvi-PC-Admin
      Description: 
    Application popup: Windows - Virtual Memory Minimum Too Low : Your system is low on virtual memory. Windows is increasing the size of your virtual memory paging file. During this process, memory requests for some applications may be denied. For more information, see Help.
      My Computer


  4. Posts : 29
    Windows 10 Pro x64
    Thread Starter
       #14

    Ok, I will do all.

    By the way, as you noticed, there is a "failed" error in HD Tune for the C drive.
    However, Samsung Magician and Crystal disk info say otherwise.

    I read that HD Tune sets its own criteria and thresholds as to what it regards as a "failure".

    Attachment 269123

    Attachment 269124

    Attachment 269125

    Attachment 269126
      My Computer


  5. Posts : 38,545
    windows 10 professional version 1607 build 14393.969 64 bit
       #15

    Once the HD Tune and Sea Tools are posted there will be additional tests on any drive that displayed attention, warning, or failed.

    All tests have
    true positives
    true negatives
    false positives
    false negatives
    accuracy

    SMART testing is to predict drive failure.
    Each software may perform different SMART tests.
    And each software has its own proprietary rating.

    The most important test is usually Sea Tools long generic as it indicates which drives have failed.
    It is similar to computer manufacturer tests for warranty replacement.


    Check to see whether the Samsung software can run all of its tests on the drive that displayed failed.
    (not all Samsung drives are supported)
      My Computer


  6. Posts : 29
    Windows 10 Pro x64
    Thread Starter
       #16

    HD TUNE: ERROR SCAN: (Drive C SSD only)

    Attachment 269138

    Error scans take too long so I will do them on the rest of the drives only if absolutely necessary.

    Now doing Seagate and BIOS.

    - - - Updated - - -

    UPDATE: Seatools does not recognize my Samsung SSD.

    Attachment 269141

    Will now do the BIOS.

    - - - Updated - - -

    UPDATE:

    1. Updated BIOS to the stable version.
    2. Restarted PC.
    3. BSOD [PAGE FAULT IN NONPAGED AREA]
    4. Auto repair couldn't repair.
    5. Went to Advanced options and just to Restart.
    6. This happened 3 more times. 2 BSODs were [PAGE FAULT IN NONPAGED AREA], and one was [KMODE EXCEPTION NOT HANDLED].
    7. Decided to restore BIOS to the beta version.
    8. Restarted into safe mode to copy the beta version to flash drive.
    9. Before flashing, decided to see one more time if it will boot ok. It did! Booted fine.


    For some reason, BlueScreenView only sees one BSOD saved.

    Attachment 269151

    Attachment 269152

    Attachment 269153

    Attached is a new version of the V2 log collector zip file.

    So now I am on the stable BIOS version, after all tests and still have the BSOD on restart only.

    What now?
      My Computer


  7. Posts : 38,545
    windows 10 professional version 1607 build 14393.969 64 bit
       #17

    zvit said:

    Instead of updating the ArcSoft TotalMedia Theatre 5 driver I just uninstalled that player with IObit Uninstaller. I don't need the player anyway.


    This driver was the cause of the last two BSOD.

    1) Download and Install: Everything

    voidtools

    2) Launch the application > make sure that this driver and its software are uninstalled.


    Code:
    ArcSec.sys	ArcSoft TotalMedia Theatre 5 driver	http://www.arcsoft.com/estore/software_title.asp?ProductCode=TMT5P



    3) Open device manager > click view > click show hidden devices > manually expand all rows > look for any row displaying a yellow triangle with black exclamation mark or unknown device > post images into the thread




    Code:
    Debug session time: Wed Mar  4 05:37:03.793 2020 (UTC - 6:00)
    System Uptime: 0 days 0:00:07.500
    Bugcheck code 00000050
    Arguments ffffe505`5589c000 00000000`00000000 fffff803`80f06d15 00000000`00000002
    Code:
    ArcSec.sys   Mon Sep 20 17:38:32 2010 (4C97FE88)

    Code:
    Debug session time: Tue Mar  3 00:43:33.183 2020 (UTC - 6:00)
    System Uptime: 0 days 0:00:09.889
    Bugcheck code 00000050
    Arguments ffff9e0b`ef77c0ff 00000000`00000000 fffff805`19e56d15 00000000`00000002
    Code:
    ArcSec.sys   Mon Sep 20 17:38:32 2010 (4C97FE88)
      My Computer


  8. Posts : 29
    Windows 10 Pro x64
    Thread Starter
       #18

    Ok, yes, I actually see now that ArcSec is shown as fault in WinDBG.
    This was not the case two months ago when I checked. Weird.

    Attachment 269185

    Attachment 269186

    UPDATE:

    There was only one unknown USB driver but I'm pretty sure I know which flash drive caused that. I uninstalled that missing driver.

    Attachment 269184

    "everything" found traces that IObit Uninstaller and Revo Uninstaller didn't find.
    Deleted all.

    Also, searched and deleted registry entries with anything related to ArcSec, ArcSoft, and TotalMedia.

    Restarted the computer - no BSOD.
    Restarted the computer two more times - no BSOD.

    Before I mark this thread as solved, I would like to work with the computer for a few days and restart a few times a day, just to be sure we are BSOD free.

    zbook, I cannot thank you enough for all the help and support you gave.

    I will mark this as solved in a few days if the BSOD doesn't occur again.
      My Computer


  9. Posts : 1,287
    Windows 8.1 Enterprise x64
       #19

    ArcSec.sys it's a driver from TotalMedia Theatre for ArcSoft. Do you have a such program? If yes, update or uninstall it
    If you uninstalled this program, just remove the driver from it from the system
      My Computer


  10. Posts : 1
    W10
       #20

    Zvit, thank you for the contribution of this case. After reading your first posts i identfiy myself.
    Zbook, I really appreciate your help also. Still after decades of thinking to be nearly a Windows Professionl I learned a lot.

    For me there was a second driver called "arcctrl.sys" also deletet it and all of it's registrykeys.
    Love Everything ;-)
      My Computer


 
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