WHEA Uncorrectable Error While Idle  


  1. Posts : 3
    Windows 10
       #1

    WHEA Uncorrectable Error While Idle


    I built a new PC 2 months ago and have been having WHEA Uncorrectable Errors and some Machine Check Exceptions. This usually happens during idle, for example I will walk away from the PC for an hour and come back to the windows login screen. After checking BlueScreenView I had a BSOD. Sometimes it happens watching youtube or browsing. I have not had this issue while gaming at all.

    BUILD SPECS:

    Motherboard: MSI MPG Z390 Gaming Pro Carbon AC
    CPU: Intel i7 9700k ( STOCK)
    RAM: 16 GB 3600 MHz Corsair Vengeance
    GPU: MSI Trio RTX 2080 Super
    PSU: Corsair RM750
    CPU Cooler: Noctua NH-D15
    Boot Drive: Samsung 970 EVO 500 GB
    Additional Drives: 2 X Samsung 850 EVO 250 GB
    Windows Version: Windows 10 Home Edition Version 1909 OS Build:18363.657

    Troubleshooting so far
    CHKDSK completed with no errors
    8 Passes for MEMTEST86 No Errors
    Intel Processor Diagnostic Tool - No Errors
    PRIME95 Ran for 4 hours - No Errors
    Updated all drivers I can think of. Including GPU and all drivers from MSI website
    Ran MSI LiveUpdate 6
    Updated BIOS to latest non beta version


    DESKTOP-GEHI62J-(2020-02-29_15-11-02).zip - Google Drive
      My Computer


  2. Posts : 1,539
    Windows 8.1 Enterprise x64
       #2

    Test your CPU with OCCT - OCCT With Four Options - How We Stress Test CPUs
    You can download OCCT from this page - https://www.ocbase.com/download.php
      My Computer


  3. Posts : 3
    Windows 10
    Thread Starter
       #3

    How long should I run the OCCT for and which test?
      My Computer


  4. Posts : 1,539
    Windows 8.1 Enterprise x64
       #4

    Turn it on for a few hours
      My Computer


  5. Posts : 40,857
    windows 10 professional version 1607 build 14393.969 64 bit
       #5

    The logs displayed WHEA 0x124 typically seen with malfunctioning hardware.

    There was one misbehaving driver while using Windows driver verifier.

    The driver appears to have been uninstalled.

    Windows failed fast startup.

    Some tests already performed may need to be repeated.
    If software testing cannot identify the malfunctioning hardware it may be necessary to swap or replace the hardware.

    Are all components under warranty?
    If so, a Return Merchandise Authorization (RMA) may be needed.


    Please perform the following steps:

    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /scanhealth
    4) dism /online /cleanup-image /restorehealth
    5) sfc /scannow
    6) chkdsk /scan
    7) wmic recoveros set autoreboot = false
    8) wmic recoveros set DebugInfoType = 7
    9) wmic recoveros get autoreboot
    10) wmic recoveros get DebugInfoType
    11) bcdedit /enum {badmemory}

    12) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    13) Make sure that there is no over clocking while troubleshooting

    14) To ensure that there are no improper bios settings please reset the bios

    How to Clear Your Computers CMOS to Reset BIOS Settings:
    How to Clear Your Computer’s CMOS to Reset BIOS Settings
    3 Ways to Reset Your BIOS - wikiHow:
    3 Ways to Reset Your BIOS - wikiHow
    3 Easy Ways to Clear CMOS (Reset BIOS)
    How to Clear CMOS (AKA Reset BIOS Settings)

    15) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

    b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

    16) Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:
    Speccy - Free Download - Piriform: Speccy - System Information - Free
    Download Speccy | Find your computer specs, free!
    Download Speccy | Find your computer specs, free!
    HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID
    HWMONITOR | Softwares | CPUID
    SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer
    SpeedFan - Access temperature sensor in your computer

    17) Run Prime95 - Stress Test Your CPU
    Prime95 - Stress Test Your CPU Windows 10 Performance Maintenance Tutorials
    Prime95 - Stress Test Your CPU
    a) Record the maximum temperature and post the maximum temperature into the thread
    b) Record test duration and post the uninterrupted test duration into the thread
    c) Aim for testing > 3 hrs and abort testing as needed for freezing, temperature changes (see link)
    d) Use the Microsoft snipping tool to post images into the thread.
    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
    Take Screenshot in Windows 10

    18) Turn off Windows fast startup:
    Turn On or Off Fast Startup in Windows 10

    20) Run Memtest86 version 8.3 (or newer version if available) for four passes.
    Repeat the test so that eight passes are performed.

    https://www.memtest86.com/

    Use a camera or smart phone camera to take pictures and post images into the thread.
    In case there are any problems uploading images use share links (one drive, drop box, or google drive)

    Memtest86 has a feature to produce a text report.
    Please post this in addition to the images.




    Code:
    ScpVBus.sys	Scarlet.Crush Productions Scp Dual Shock 3 Virtual Bus Driver	http://forums.pcsx2.net/Thread-XInput-Wrapper-for-DS3-and-Play-com-USB-Dual-DS2-Controller?pid=186161#pid186161
    Code:
    ScpVBus.sys  Sun May  5 14:31:26 2013 (5186CFAE)
      My Computer


  6. Posts : 3
    Windows 10
    Thread Starter
       #6

    The scpvbus.sys bsod was when i ran driver verifier. I have stopped doing that. I will run 1-15 on your list. I then will run OCCT for a few hours while I am away.I have tested with Prime95 and Memtest86 but can test again to post results

    - - - Updated - - -

    1-12

    Microsoft Windows [Version 10.0.18363.657]
    (c) 2019 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\Windows\system32>dism /online /cleanup-image /scanhealth

    Deployment Image Servicing and Management tool
    Version: 10.0.18362.1

    Image Version: 10.0.18363.657

    [==========================100.0%==========================] No component store corruption detected.
    The operation completed successfully.

    C:\Windows\system32>dism /online /cleanup-image /restorehealth

    Deployment Image Servicing and Management tool
    Version: 10.0.18362.1

    Image Version: 10.0.18363.657

    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.

    C:\Windows\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\Windows\system32>chkdsk /scan
    The type of the file system is NTFS.
    Volume label is OS.

    Stage 1: Examining basic file system structure ...
    407808 file records processed.
    File verification completed.
    4850 large file records processed.
    0 bad file records processed.

    Stage 2: Examining file name linkage ...
    253 reparse records processed.
    557904 index entries processed.
    Index verification completed.
    0 unindexed files scanned.
    0 unindexed files recovered to lost and found.
    253 reparse records processed.

    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
    75049 data files processed.
    CHKDSK is verifying Usn Journal...
    37386456 USN bytes processed.
    Usn Journal verification completed.

    Windows has scanned the file system and found no problems.
    No further action is required.

    487726079 KB total disk space.
    307009280 KB in 318338 files.
    201880 KB in 75050 indexes.
    0 KB in bad sectors.
    528635 KB in use by the system.
    65536 KB occupied by the log file.
    179986284 KB available on disk.

    4096 bytes in each allocation unit.
    121931519 total allocation units on disk.
    44996571 allocation units available on disk.

    C:\Windows\system32>wmic recoveros set autoreboot = false
    Updating property(s) of '\\DESKTOP-GEHI62J\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Home|C:\\Windows|\\Device\\Harddisk2\\Partition4"'
    Property(s) update successful.

    C:\Windows\system32>wmic recover os set DebuginfoType = 7
    recover - Alias not found.

    C:\Windows\system32>wmic recoveros set DebuginfoType = 7
    Updating property(s) of '\\DESKTOP-GEHI62J\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Home|C:\\Windows|\\Device\\Harddisk2\\Partition4"'
    Property(s) update successful.

    C:\Windows\system32>wmic recoveros get DebugInfoType
    DebugInfoType
    7


    C:\Windows\system32>bcdedit /enum {badmemory}

    RAM Defects
    -----------
    identifier {badmemory}

    C:\Windows\system32>

    13- There is no overclocking or XMP

    14-Reset to factory defaults

    15- Attached are screenshots
    Imgur: The magic of the Internet

    I am going to run OCCT while I am out for a few hours to see how that goes. I can run Prime95 again if needed.

    - - - Updated - - -

    I have completed a 4 hour pass of OCCT Attachment 268710

    - - - Updated - - -
    @zbook I have completed your list with no errors.
      My Computer


  7. Posts : 40,857
    windows 10 professional version 1607 build 14393.969 64 bit
       #7

    If Prime 95 does not find any problems with the CPU and memtest does not find problems with RAM then the next step will be a swap.

    See if you can find a friend, neighbor, relative, or local computer store to swap the CPU.



    Code:
    ===============================================================================
    Common Platform Error Record @ ffffcf0aa8acf028
    -------------------------------------------------------------------------------
    Record Id     : 01d5e3a0272dff62
    Severity      : Fatal (1)
    Length        : 872
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 2/18/2020 23:01:42 (UTC)
    Flags         : 0x00000000
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ ffffcf0aa8acf0a8
    Section       @ ffffcf0aa8acf180
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Micro-Architectural Error
    Flags         : 0x00
    CPU Version   : 0x00000000000906ed
    Processor ID  : 0x000000000000000e
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ ffffcf0aa8acf0f0
    Section       @ ffffcf0aa8acf240
    Offset        : 536
    Length        : 64
    Flags         : 0x00000000
    Severity      : Fatal
    
    Local APIC Id : 0x000000000000000e
    CPU Id        : ed 06 09 00 00 08 10 0e - ff fb fa 7f ff fb eb bf
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffcf0aa8acf138
    Section       @ ffffcf0aa8acf280
    Offset        : 600
    Length        : 272
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : Unknown (Proc 7 Bank 0)
      Status      : 0xb200000000030005

    Code:
    ===============================================================================
    Common Platform Error Record @ ffffb0029fad2028
    -------------------------------------------------------------------------------
    Record Id     : 01d5ec52aa7c6e1a
    Severity      : Fatal (1)
    Length        : 872
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 2/29/2020 1:24:08 (UTC)
    Flags         : 0x00000000
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ ffffb0029fad20a8
    Section       @ ffffb0029fad2180
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Micro-Architectural Error
    Flags         : 0x00
    CPU Version   : 0x00000000000906ed
    Processor ID  : 0x0000000000000004
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ ffffb0029fad20f0
    Section       @ ffffb0029fad2240
    Offset        : 536
    Length        : 64
    Flags         : 0x00000000
    Severity      : Fatal
    
    Local APIC Id : 0x0000000000000004
    CPU Id        : ed 06 09 00 00 08 10 04 - ff fb fa 7f ff fb eb bf
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffb0029fad2138
    Section       @ ffffb0029fad2280
    Offset        : 600
    Length        : 272
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : Unknown (Proc 2 Bank 0)
      Status      : 0xb200000000030005

    Code:
    ===============================================================================
    Common Platform Error Record @ ffffa80fea6d2028
    -------------------------------------------------------------------------------
    Record Id     : 01d5e13b4f6db6a4
    Severity      : Fatal (1)
    Length        : 872
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 2/13/2020 23:04:16 (UTC)
    Flags         : 0x00000000
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ ffffa80fea6d20a8
    Section       @ ffffa80fea6d2180
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Micro-Architectural Error
    Flags         : 0x00
    CPU Version   : 0x00000000000906ed
    Processor ID  : 0x0000000000000004
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ ffffa80fea6d20f0
    Section       @ ffffa80fea6d2240
    Offset        : 536
    Length        : 64
    Flags         : 0x00000000
    Severity      : Fatal
    
    Local APIC Id : 0x0000000000000004
    CPU Id        : ed 06 09 00 00 08 10 04 - ff fb fa 7f ff fb eb bf
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffa80fea6d2138
    Section       @ ffffa80fea6d2280
    Offset        : 600
    Length        : 272
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : Unknown (Proc 2 Bank 0)
      Status      : 0xb200000000030005
      My Computer


 

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