Started getting BSOD's when playing games

exzacklyright · 01 Mar 2020

zbook said:

The computer is having BSOD and corrected hardware errors.

What is the warranty status for the computer?

When were the RAM modules installed?

When using RAM modules should be on the Qualified Vendor List (QVL).
ASRock > Z390 Phantom Gaming-ITX/ac

These RAM modules were not seen on the list: F4-3200C14-8GTZ

RAM testing can test for RAM errors but does not test for incompatibility.

1) Open administrative command prompt and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /scanhealth
4) dism /online /cleanup-image /restorehealth
5) sfc /scannow
6) chkdsk /scan
7) wmic recoveros set autoreboot = false
8) wmic recoveros set DebugInfoType = 7
9) wmic recoveros get autoreboot
10) wmic recoveros get DebugInfoType
11) bcdedit /enum {badmemory}

12) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

13) Make sure that there is no over clocking while troubleshooting

14) To ensure that there are no improper bios settings please reset the bios

How to Clear Your Computers CMOS to Reset BIOS Settings:
How to Clear Your Computer’s CMOS to Reset BIOS Settings
3 Ways to Reset Your BIOS - wikiHow:
3 Ways to Reset Your BIOS - wikiHow
3 Easy Ways to Clear CMOS (Reset BIOS)
How to Clear CMOS (AKA Reset BIOS Settings)

15) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

16) Run Memtest86 version 8.3 (or newer version if available) for four passes.
Repeat the test so that eight passes are performed.

MemTest86 - Official Site of the x86 Memory Testing Tool

Use a camera or smart phone camera to take pictures and post images into the thread.
In case there are any problems uploading images use share links (one drive, drop box, or google drive)

Memtest86 has a feature to produce a text report.
Please post this in addition to the images.

17) Search for C:\windows\memory.dmp
Post a share link using one drive, drop box, or google drive

Code:

LastWriteTime        Size (MB) FullName             
-------------        --------- --------             
2/29/2020 6:24:42 PM   1388.93 C:\WINDOWS\MEMORY.DMP

Been using this motherboard and thus the ram since 10/11/2018. Custom built so no warranty.

Microsoft Windows [Version 10.0.18363.657](c) 2019 Microsoft Corporation. All rights reserved.
.C:\WINDOWS\system32>sfc /scannowBeginning system scan. This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection did not find any integrity violations.

C:\WINDOWS\system32>dism /online /cleanup-image /scanhealthDeployment Image Servicing and Management toolVersion: 10.0.18362.1Image Version: 10.0.18363.657[==========================100.0%==========================] No component store corruption detected.The operation completed successfully.

C:\WINDOWS\system32>dism /online /cleanup-image /restorehealthDeployment Image Servicing and Management toolVersion: 10.0.18362.1Image Version: 10.0.18363.657[==========================100.0%==========================] The restore operation completed successfully.The operation completed successfully.

C:\WINDOWS\system32>sfc /scannowBeginning system scan. This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection did not find any integrity violations.

C:\WINDOWS\system32>chkdsk /scan
The type of the file system is NTFS.Stage 1: Examining basic file system structure ... 627968 file records processed.File verification completed. 6670 large file records processed. 0 bad file records processed.Stage 2: Examining file name linkage ... 74286 reparse records processed. 808204 index entries processed.Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered to lost and found. 74286 reparse records processed.Stage 3: Examining security descriptors ...Security descriptor verification completed. 90119 data files processed. CHKDSK is verifying Usn Journal... 35881464 USN bytes processed.Usn Journal verification completed.Windows has scanned the file system and found no problems.No further action is required. 498863103 KB total disk space. 180213900 KB in 428920 files. 276000 KB in 90120 indexes. 0 KB in bad sectors. 749955 KB in use by the system. 65536 KB occupied by the log file. 317623248 KB available on disk. 4096 bytes in each allocation unit. 124715775 total allocation units on disk. 79405812 allocation units available on disk.

C:\WINDOWS\system32>wmic recoveros set autoreboot = falseUpdating property(s) of '\\SUPA\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Pro|C:\\WINDOWS|\\Device\\Harddisk0\\Partition5"'Property(s) update successful.

C:\WINDOWS\system32>wmic recoveros set DebugInfoType = 7Updating property(s) of '\\SUPA\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Pro|C:\\WINDOWS|\\Device\\Harddisk0\\Partition5"'Property(s) update successful.

C:\WINDOWS\system32>wmic recoveros get autorebootAutoRebootFALSEC:\WINDOWS\system32>wmic recoveros get DebugInfoTypeDebugInfoType7C:\WINDOWS\system32>bcdedit /enum {badmemory}RAM Defects-----------identifier {badmemory}C:\WINDOWS\system32>

Attachment 268713 Attachment 268714

I'll run Memtest in a bit

memory.dmp

MEMORY.DMP - Google Drive

- - - Updated - - -

Attachment 268792

3rd memtest run failed.

See attached for logs.

Attachment 268793 Attachment 268794

2nd run:

Attachment 268795 Attachment 268796

zbook · 01 Mar 2020

1) Remove both RAM modules
2) Check the owners manual to see if there is a DIMM to use or not use when using only one RAM module
3) Test each RAM module in the same DIMM for two tests of four passes each to differentiate good from malfunctioning RAM
4) Post images and text reports into the thread

5) Check the motherboard manufacturers website for the QVL
6) When replacing RAM it's best to have identical SKU

Code:

Summary
Report Date 	2020-03-01 12:37:59
Generated by 	MemTest86 V8.3 Free (64-bit)
Result 	FAIL
System Information
EFI Specifications 	2.70
System 	
Manufacturer 	To Be Filled By O.E.M.
Product Name 	To Be Filled By O.E.M.
Version 	To Be Filled By O.E.M.
Serial Number 	To Be Filled By O.E.M.
BIOS 	
Vendor 	American Megatrends Inc.
Version 	P4.00
Release Date 	03/15/2019
Baseboard 	
Manufacturer 	ASRock
Product Name 	Z390 Phantom Gaming-ITX/ac
Version 	
Serial Number 	M80-B9002902529
CPU Type 	Intel Core i9-9900K @ 3.60GHz
CPU Clock 	3646 MHz [Turbo: 4820.2 MHz]
# Logical Processors 	16 (8 enabled for testing)
L1 Cache 	4 x 64K (216232 MB/s)
L2 Cache 	4 x 256K (93503 MB/s)
L3 Cache 	16384K (47861 MB/s)
Memory 	16184M (18830 MB/s)
DIMM Slot #0 	8GB DDR4 XMP PC4-25600
	G Skill Intl / F4-3200C14-8GTZ
	14-14-14-34 / 3200 MHz / 1.350V
DIMM Slot #1 	8GB DDR4 XMP PC4-25600
	G Skill Intl / F4-3200C14-8GTZ
	14-14-14-34 / 3200 MHz / 1.350V
Result summary
Test Start Time	2020-03-01 09:29:37
Elapsed Time	3:02:24
Memory Range Tested 	0x0 - 485800000 (18520MB)
CPU Selection Mode 	Parallel (All CPUs)
ECC Polling 	Enabled
# Tests Passed 	34/48 (70%)
Lowest Error Address	0x480E26B9C (18446MB)
Highest Error Address	0x480E26B9C (18446MB)
Bits in Error Mask	0000000000008000
Bits in Error	1
Max Contiguous Errors	1
Test 	# Tests Passed 	Errors
Test 0 [Address test, walking ones, 1 CPU] 	4/4 (100%) 	0
Test 1 [Address test, own address, 1 CPU] 	4/4 (100%) 	0
Test 2 [Address test, own address] 	4/4 (100%) 	0
Test 3 [Moving inversions, ones & zeroes] 	3/4 (75%) 	2
Test 4 [Moving inversions, 8-bit pattern] 	2/4 (50%) 	15
Test 5 [Moving inversions, random pattern] 	1/4 (25%) 	7
Test 6 [Block move, 64-byte blocks] 	4/4 (100%) 	0
Test 7 [Moving inversions, 32-bit pattern] 	0/4 (0%) 	118
Test 8 [Random number sequence] 	2/4 (50%) 	4
Test 9 [Modulo 20, ones & zeros] 	2/4 (50%) 	4
Test 10 [Bit fade test, 2 patterns, 1 CPU] 	4/4 (100%) 	0
Test 13 [Hammer test] 	4/4 (100%) 	0
Last 10 Errors
2020-03-01 12:01:09 - [Data Error] Test: 7, CPU: 4, Address: 480E26B9C, Expected: FFFF7FFF, Actual: FFFFFFFF
2020-03-01 11:48:28 - [Data Error] Test: 5, CPU: 4, Address: 480E26B9C, Expected: 110F6259, Actual: 110FE259
2020-03-01 11:44:56 - [Data Error] Test: 4, CPU: 4, Address: 480E26B9C, Expected: 7F7F7F7F, Actual: 7F7FFF7F
2020-03-01 11:42:18 - [Data Error] Test: 3, CPU: 4, Address: 480E26B9C, Expected: 00000000, Actual: 00008000
2020-03-01 11:21:19 - [Data Error] Test: 9, CPU: 4, Address: 480E26B9C, Expected: 6CDB6633, Actual: 6CDBE633
2020-03-01 11:12:31 - [Data Error] Test: 8, CPU: 4, Address: 480E26B9C, Expected: 21766B1D, Actual: 2176EB1D
2020-03-01 11:10:37 - [Data Error] Test: 7, CPU: 4, Address: 480E26B9C, Expected: FFFF7FFF, Actual: FFFFFFFF
2020-03-01 10:57:56 - [Data Error] Test: 5, CPU: 4, Address: 480E26B9C, Expected: 9EDF2C74, Actual: 9EDFAC74
2020-03-01 10:30:47 - [Data Error] Test: 9, CPU: 4, Address: 480E26B9C, Expected: 8FBB455F, Actual: 8FBBC55F
2020-03-01 10:21:58 - [Data Error] Test: 8, CPU: 4, Address: 480E26B9C, Expected: 14525E10, Actual: 1452DE10