WIndows 10 Pro Less Reliable, BSOD every few days lately


  1. Posts : 3
    Windows 10 64 Bit (x64) Version 1909 Build 18363.657
       #1

    WIndows 10 Pro Less Reliable, BSOD every few days lately


    Windows 10 Professional (x64) Version 1909 Build 18363.657

    Gigabyte GA-990FXA-UD3 Rev 3.0 Motherboard, AMD FX-6300 AM3+ 6 Core 3.50GHz,
    Corsair CW-9060010-WW Hydro Series H55 Quiet Liquid AIO CPU Cooler, DDR3 RAM G.Skill PC3-10700 (667MHz),
    Asus Radeon RX-550-2GB, Acer HR274HBMII 27 inch Widescreen LCD 1920 x 1080,
    C: SSD Drive Kingston 240GB SSDNow UV400, D: Hard Drive Western Digital WD Blue 4TB WD40EZRZ-19GXCB0
    Another 2 GB drive is currently in place for data transfer.

    I put this system together on 09Aug2019 & it has been kept up to date with zonealarm running all the time & other online security tests done at least weekly.
    Lately it has become less stable & has had a few BSOD with at least 2 different messages.
    It has ZoneAlarm Extreme Security which has turned off by itself a couple of times & then has to be reinstalled.
    I have run diagnostics & sfc in the past & got a total clean bill of health & run a few extra online virus & malware checks as well in case that was a problem.

    I have included the file requested in the BSOD Sticky as well as reports by CPU-Z & Belarc Advisor in case they show something.

    Thanks,
    Brian.
      My Computer


  2. Posts : 1,220
    Windows 8.1 Enterprise x64
       #2

    Update (or uninstall):
    Zone Alarm - check updates in program
    Kaspersky Antivirus - check updates in program
    Update Realtek LAN driver - Realtek PCIe FE / GBE / 2.5G / Gaming Ethernet Family Controller Software - REALTEK
      My Computer


  3. Posts : 3
    Windows 10 64 Bit (x64) Version 1909 Build 18363.657
    Thread Starter
       #3

    OK.
    Did both things.

    I keep ZoneAlarm fully up to date & it was only reinstalled a couple of days ago after using their cleaner program to remove any residue so it couldn't be a cleaner install.

    I do a check with another security program every week or so.

    Last night ZoneAlarm did a malware warning message screen that it needed to disinfect & restart the system.
    Stated to shut down open processes.
    That is a new one to me - definitely not the usual way it works.

    I did the driver as you requested.
    Didn't think to look what version it was first though & I guess there is no way to check now if there was a change or not.

    Why did you suggest that driver?
    Just asking so that I know the trail to check in future.

    Thanks,
    Brian.
      My Computer

  4. Andrew129260's Avatar
    Posts : 191
    Windows 10 Pro x64 latest version
       #4

    RxTxAu said:
    OK.
    Did both things.

    I keep ZoneAlarm fully up to date & it was only reinstalled a couple of days ago after using their cleaner program to remove any residue so it couldn't be a cleaner install.
    I suspect the cleaner the program is doing is a registry cleaner or something else completely unnecessary. And I wouldn't be surprised if it caused your problems. In all honesty you should ditch zonealarm. It is not needed at all. Windows defender built in security has better test scores antivirus wise, and windows firewall is all you need. You do not need zonealarm.
    RxTxAu said:
    Why did you suggest that driver?
    Just asking so that I know the trail to check in future.
    Thanks,
    Brian.

    I suspect he suggested it because that Driver is very out of date. It is important to keep drivers up to date as some can cause BSOD when windows 10 updates to newer feature versions. 1903 changed a lot of the way drivers work and interact with windows 10.
      My Computers


  5. Posts : 3
    Windows 10 64 Bit (x64) Version 1909 Build 18363.657
    Thread Starter
       #5

    ZoneAlarm Value


    I become a bit paranoid about malware.

    I have used different AntiMalware & even didn't use anything other than the built in Windows defender security for a few weeks after there was a payment issue.

    In those few weeks I got hit with something that was only fixed by totally reformatting the drive - twice.
    It was still on the drive after a normal reformat & I had to use a "military grade" format to wipe what ever it was.

    I was also hit twice installing a new system a while ago when the new OS was getting all its updates.
    I thought it was a false alarm at first but when I tried online security tests several would not even run & then I got a download to run.
    I did a full reformat & reinstall since I didn't have any data on it to worry about.
    I got hit a second time exactly the same.
    The third time I finally got the system installed & working.

    I have been very careful since - I appreciate any advice on security.

    Earlier today & again tonight ZoneAlarm gave a warning about detecting & stopping RansomWare.

    I want to get my system back to reliable & make sure that I don't get hit again.

    Regards,
    Brian
      My Computer

  6. Andrew129260's Avatar
    Posts : 191
    Windows 10 Pro x64 latest version
       #6

    Malwarebytes is a great secondary scanner next to windows defender. It has a free and paid version.

    In my opinion, I would back up your data and do a full format and reinstall windows starting from scratch. That way you know your clean, can do all windows updates and then install something like malwarebytes. Then copy your data back and start reinstalling programs. It can take some time, but at least you will be clean. I suspect your bsod would most likely go away as well. Up to you.
      My Computers


 

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