Random pc freeze in main menu of a game.Had to force restart

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  1. Posts : 39
    64 bit w10 Home 1903
       #1

    Random pc freeze in main menu of a game.Had to force restart


    Game is Monster hunter world Iceborne.Never had this issue before.Game froze in the main menu while I was afk making coffee.I had to force a restart.

    The bug check Imgur: The magic of the Internet "The computer has rebooted from a bugcheck. The bugcheck was: 0x00000124 (0x0000000000000000, 0xffff96865ae03028, 0x00000000b2000000, 0x0000000000000014). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 2771ce79-a042-4bee-b448-7f16d75568aa."

    My rig is:

    1080ti oc ed (not oc'ed)
    9900k (not oc'ed)
    16gb 3200mhz XMP'd
    970 evo ssd
    Rog maximus XI
    R750mx PSU
    w version 1903

    MEMORY.DMP - Google Drive Dump file.

    I tried scanning for corruption but found nothing.

    Some other things to mention.Ive been playing this game daily with no issues for over a week until today with this bizarre freeze in the main menu.
    Last edited by wsdude; 11 Feb 2020 at 18:39.
      My Computers


  2. Posts : 1,260
    Windows 8.1 Enterprise x64
       #2
      My Computer


  3. Posts : 39
    64 bit w10 Home 1903
    Thread Starter
       #3

    I have the non wifi version of the motherboard.
    ROG MAXIMUS XI HERO Driver & Tools | Motherboards | ASUS Global

    You think its related to my "wifi"/lan driver or just eliminating possible culprits?
      My Computers


  4. Posts : 1,260
    Windows 8.1 Enterprise x64
       #4

    There is no difference in the BIOS between the non-Wi-Fi version and the Wi-Fi version so BIOS 1401 also fits your board. BIOS update is generally recommended, and in your case, according to the crash dump, there was some TLB error in the processor, so it can help. If it doesn't help, we'll keep trying
      My Computer


  5. Posts : 39
    64 bit w10 Home 1903
    Thread Starter
       #5

    MrPepka said:
    There is no difference in the BIOS between the non-Wi-Fi version and the Wi-Fi version so BIOS 1401 also fits your board. BIOS update is generally recommended, and in your case, according to the crash dump, there was some TLB error in the processor, so it can help. If it doesn't help, we'll keep trying
    oh so you want me to update my bios?I tought for a second you wanted me to download the wifi driver because of the link name.I'm actually on bios version 1005

    Latest bios actually seems unstable from the multiple reports im seeing.Il see if updating to 1909 helps first.
      My Computers


  6. Posts : 264
    Windows 10
       #6

    Does it happen in any other game?
      My Computer


  7. Posts : 39
    64 bit w10 Home 1903
    Thread Starter
       #7

    xaccell said:
    Does it happen in any other game?
    Nope.So far in like 30+ hours of active playing it hasnt happened.Wierdly enough it only happened in the main menu of the game while I was afk which is probably the less intensive part of the game by far Yet 0 issues when Im actively playing.Makes no sense.
      My Computers


  8. Posts : 38,431
    windows 10 professional version 1607 build 14393.969 64 bit
       #8

    See posting instructions:
    BSOD - Posting Instructions
      My Computer


  9. Posts : 39
    64 bit w10 Home 1903
    Thread Starter
       #9

    zbook said:
    See posting instructions:
    BSOD - Posting Instructions
    Thanks.Done.Just a waiting game now to see if the game does it again.
      My Computers


  10. Posts : 38,431
    windows 10 professional version 1607 build 14393.969 64 bit
       #10

    The logs displayed overclocking.

    The i9-9900K Processor is designed to work with RAM up to 2666.
    The RAM Speed : 3200
    Please modify the computer so that there is no overclocking during the troubleshooting.

    The bugcheck was WHEA 0x124.
    This is typically malfunctioning hardware when there is no overclocking.




    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /scanhealth
    4) dism /online /cleanup-image /restorehealth
    5) sfc /scannow
    6) chkdsk /scan
    7) wmic recoveros set autoreboot = false
    8) wmic recoveros set DebugInfoType = 7
    9) wmic recoveros get autoreboot
    10) wmic recoveros get DebugInfoType
    11) bcdedit /enum {badmemory}

    12) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    13) Make sure that there is no over clocking while troubleshooting.



    14) Identify the Steam software: kenshi_x64.exe
    Uninstall and reinstall this software




    Code:
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ ffff96865ae030f0
    Section       @ ffff96865ae03240
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    Local APIC Id : 0x000000000000000f
    CPU Id        : ec 06 09 00 00 08 10 0f - ff fb fa 7f ff fb eb bf
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    Proc. Info 0  @ ffff96865ae03240
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffff96865ae03138
    Section       @ ffff96865ae032c0
    Offset        : 664
    Length        : 272
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : DTLBL0_ERR (Proc 15 Bank 2)
      Status      : 0xb200000000000014
      My Computer


 
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