BSOD Page_Fault_In_Non_Paged_Area and System_Service_Exception  


  1. Posts : 7
    Windows 10
       #1

    BSOD Page_Fault_In_Non_Paged_Area and System_Service_Exception


    Hi there, i'm facing intermittent BSOD as:

    Page_Fault_In_No_Paged_Area
    System_Service_Exception

    Windows 10 is Version 1909 (build SO 18363.592)

    I've already reinstalled Windows 10 today

    I've attached the V2_Log Collector generated Zip file as per BSOD Posting Instruction

    Please help , i cannot figure the problem!
      My Computer


  2. Posts : 1,539
    Windows 8.1 Enterprise x64
       #2
      My Computer


  3. Posts : 40,497
    windows 10 professional version 1607 build 14393.969 64 bit
       #3

    The logs were in a foreign language and could not be scanned.

    Please use English as the default language and upload a new V2:
    https://www.tenforums.com/tutorials/...dows-10-a.html
    Change Display Language in Windows 10


    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /scanhealth
    4) dism /online /cleanup-image /restorehealth
    5) sfc /scannow
    6) chkdsk /scan
    7) wmic recoveros set autoreboot = false
    8) wmic recoveros set DebugInfoType = 7
    9) wmic recoveros get autoreboot
    10) wmic recoveros get DebugInfoType
    11) bcdedit /enum {badmemory}

    12) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    13) Make sure that there is no over clocking while troubleshooting

    14) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

    b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

    15) Uninstall Driver Easy 5.6.13 and any drivers installed by this software

    16) Run Memtest86 version 8.3 (or newer version if available) for four passes.
    Repeat the test so that eight passes are performed.

    MemTest86 - Official Site of the x86 Memory Testing Tool

    Use a camera or smart phone camera to take pictures and post images into the thread.
    In case there are any problems uploading images use share links (one drive, drop box, or google drive)

    Memtest86 has a feature to produce a text report.
    Please post this in addition to the images.

    17) Read these links on Windows driver verifier: (do not use the tool until it is communicated in the thread)

    Enable and Disable Driver Verifier in Windows 10
    https://answers.microsoft.com/en-us/...3-c48669e4c983
      My Computer


  4. Posts : 7
    Windows 10
    Thread Starter
       #4

    @MrPepka Updated BIOS of the MSI MEG Z390 ACE to 7B12 1.70 (previous version was 1.60)

    @zbook
    Changed OS Language to English (UK) and used again the V2_log collector (Logs attached)

    Here the result of steps from 1 to 11:
    Code:
     Microsoft Windows [Version 10.0.18363.592]
    (c) 2019 Microsoft Corporation. All rights reserved.
    
    C:\WINDOWS\system32>sfc /scannow
    
    Beginning system scan.  This process will take some time.
    
    Beginning verification phase of system scan.
    Verification 100% complete.
    
    Windows Resource Protection did not find any integrity violations.
    
    C:\WINDOWS\system32>dism /online /cleanup-image /scanhealth
    
    Deployment Image Servicing and Management tool
    Version: 10.0.18362.1
    
    Image Version: 10.0.18363.592
    
    [==========================100.0%==========================] No component store corruption detected.
    The operation completed successfully.
    
    C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth
    
    Deployment Image Servicing and Management tool
    Version: 10.0.18362.1
    
    Image Version: 10.0.18363.592
    
    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.
    
    C:\WINDOWS\system32>sfc /scannow
    
    Beginning system scan.  This process will take some time.
    
    Beginning verification phase of system scan.
    Verification 100% complete.
    
    Windows Resource Protection did not find any integrity violations.
    
    C:\WINDOWS\system32>chkdsk /scan
    The type of the file system is NTFS.
    
    Stage 1: Examining basic file system structure ...
      416256 file records processed.
    File verification completed.
      24222 large file records processed.
      0 bad file records processed.
    
    Stage 2: Examining file name linkage ...
      5681 reparse records processed.
      529568 index entries processed.
    Index verification completed.
      0 unindexed files scanned.
      0 unindexed files recovered to lost and found.
      5681 reparse records processed.
    
    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
      56657 data files processed.
    CHKDSK is verifying Usn Journal...
      37846640 USN bytes processed.
    Usn Journal verification completed.
    
    Windows has scanned the file system and found no problems.
    No further action is required.
    
     976100351 KB total disk space.
     158681324 KB in 304196 files.
        174992 KB in 56658 indexes.
             0 KB in bad sectors.
        562219 KB in use by the system.
         65536 KB occupied by the log file.
     816681816 KB available on disk.
    
          4096 bytes in each allocation unit.
     244025087 total allocation units on disk.
     204170454 allocation units available on disk.
    
    C:\WINDOWS\system32>wmic recoveros set autoreboot = false
    Updating property(s) of '\\DESKTOP-5LK04SK\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Enterprise|C:\\WINDOWS|\\Device\\Harddisk0\\Partition4"'
    Property(s) update successful.
    
    C:\WINDOWS\system32>wmic recoveros set DebugInfoType = 7
    Updating property(s) of '\\DESKTOP-5LK04SK\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Enterprise|C:\\WINDOWS|\\Device\\Harddisk0\\Partition4"'
    Property(s) update successful.
    
    C:\WINDOWS\system32>wmic recoveros get autoreboot
    AutoReboot
    FALSE
    
    
    C:\WINDOWS\system32>wmic recoveros get DebugInfoType
    DebugInfoType
    7
    
    
    C:\WINDOWS\system32>bcdedit /enum {badmemory}
    
    RAM Defects
    -----------
    identifier              {badmemory}
    For step 13: No overclock is in place and no XPM memory profile is active on the BIOS

    For step 14: Se images below

    Start-up and Recovery
    Attachment 266318

    Virtual Memory
    Attachment 266319

    For step 15: Uninstalled Driver Easy and rolled back to a restore point taken prior of the drivers updated by it

    For step 16: MemTestx86 test is in progress , as i have 4 x 8Gb memory sticks, i will test one DIMM at a time with four pass of all the 13 tests of MemTestX86 and then two at a time and finally all four together , i will update here when i have the results.

    Thank you all for the kind support!

    - - - Updated - - -

    Hi here are the results of the Memtest X86 tests.

    Keep in mind that having 4 x Corsair Vengeance 8GB DDR4 XMP PC4-23900 Dimms, i've tested them one by one at first, the two of them and then the other two, lastly i've tested all four Dimm's , no error of any sort came from any of the tests.

    All test are four pass as default of MemTestX6

    Attached you will find all the reports of the tests in a zipped format.
      My Computer


  5. Posts : 40,497
    windows 10 professional version 1607 build 14393.969 64 bit
       #5

    Today is 2/11 and the logs were dated 2020-02-09T10:10:36.516

    Please upload a new V2.


    1) Run HD Tune (free version) (all drives)
    HD Tune website
    Post images into the thread for results on these tabs:
    a) Health
    b) Benchmark
    c) Full error scan


    2) Run Sea Tools for Windows
    long generic test
    Post an image of the test result into the thread
    SeaTools for Windows |
    Seagate

    How to use SeaTools for Windows | Seagate Support US


    3) Turn off Windows fast startup:
    Turn On or Off Fast Startup in Windows 10
      My Computer


  6. Posts : 7
    Windows 10
    Thread Starter
       #6

    Hi @zbook

    I have not launched Windows 10 in the past three days because i was testing memory sticks, so the ones i've attached was the last logs.

    I will run the tests on the disks and check the stability of the system in doing so, if there will be no BSOD in that period I will attach the results of the tests on the disks.

    If i will get a BSOD in testing the disk i will attach ne V2 log as per you request.

    In the meantime, could you analyze the logs provided on 02/09/2020?

    Thank you for the kind support.
      My Computer


  7. Posts : 40,497
    windows 10 professional version 1607 build 14393.969 64 bit
       #7

    Post #5 is the analysis of the most up to date logs.
      My Computer


  8. Posts : 7
    Windows 10
    Thread Starter
       #8

    Hi

    I've completed the requested tests, in that time (two days) the computer was rock solid, no BSOD at all.

    Here are the results

    HD Tune:

    DIsk 1 (KINGSTON SKC2000M81000G) Boot Disk
    Benchmark
    Attachment 266863
    Health
    Attachment 266864
    Full Error Scan
    Attachment 266865

    Disk 2 (CRUCIAL CT1000MX500SSD4)
    Benchmark
    Attachment 266866
    Health
    Attachment 266867
    Full Error Scan
    Attachment 266868

    Disk 3 (WD40EXRZ-00GXCB0)
    Benckmark
    Attachment 266869
    Health
    Attachment 266870
    Full Error Scan
    Attachment 266871

    Disk 4 (WD40EXRZ-00GXCB0)
    Benckmark
    Attachment 266872
    Health
    Attachment 266873
    Full Error Scan
    Attachment 266874

    SeaTools;

    DIsk 1 (KINGSTON SKC2000M81000G) Boot Disk
    Attachment 266875
    Disk 2 (CRUCIAL CT1000MX500SSD4)
    Attachment 266876
    Disk 3 (WD40EXRZ-00GXCB0)
    Attachment 266877
    Disk 4 (WD40EXRZ-00GXCB0)
    Attachment 266878

    As i said in two days of disk test no BSDO has happened at all.

    Waiting for your response
      My Computer


  9. Posts : 40,497
    windows 10 professional version 1607 build 14393.969 64 bit
       #9

    See post #3 step #17.

    Learn the methods to use the Windows Recovery Environment (RE) commands: reset and bootmode

    Make a brand new restore point:
    Create System Restore Point in Windows 10

    Start Windows driver verifier with the 3 simultaneous customized settings in the Ten Forums link.
    If there are no BSOD then increase the number of simultaneous customized tests by 3 - 5 / hour up to the 19 customized tests in the Microsoft link.

    There can be performance problems and slow boot while using the tool.
    If necessary the customized test settings can be modified.

    Plan to use the tool for 48 hours and then an additional 36 hours after the last BSOD.

    For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive
      My Computer


  10. Posts : 7
    Windows 10
    Thread Starter
       #10

    Hi, no BSOD at all in the last four days, i think i've found the problem anyway...

    When all four DIMMS are installed i get the mentioned BSODs, i did not get them in a 2 DIMMS config,

    I will post in MSI forum for advices on RAM Timings and Voltage in a four DIMMs configuration

    I will mark this as resolved, and thank you for the support!
      My Computer


 

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