Instant random computer restarts

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  1. Posts : 51
    Windows 10 x64 up-to-date
       #1

    Instant random computer restarts


    For 4 months, occasionally my computer randomly has been doing an instant reset—as in, I'm playing a game (or just sitting at the desktop), then my screen goes blank because the computer is booting up. This happens sometimes once/week, sometimes every few days, once, a couple times a day for a couple days. I use "shutdown.exe /f /t 0 /s" before going to sleep every night. The System Event log typically has DistributedCOM Warnings interspersed, and I think they usually are the last message(s) before the reboot. I also see a Kernel-PnP Warning prior, and in the past have seen an event indicating a PCIe bus error.

    Because of seeing the bus error I first wanted to rule out hardware problems, so I have tried using a different motherboard and graphics card. The only things left are the CPU and memory and I have tested them with no errors. At this point, I have no clue what the cause is. In one setup I didn't even have the same storage devices. So all I know is that it is memory, cpu, bluetooth dongle, keyboard, mouse dongle, ethernet, or driver, and perhaps a storage device problem. I can't replicate the problem on demand. I have had the BSoD turned on rather than autoreboot, and today I got the BSoD, but last time I did not—it just instantly rebooted anyway.

    I have enclosed a copy/paste of some debugger output that I ran on the full dump file.

    I would greatly appreciate any help.

    Win 10 1909 (18363.592)

    Edit: Attachments deleted in the hope I will be able to upload files once again
    Last edited by GregJ7; 06 Mar 2020 at 00:37.
      My Computer

  2. philc43's Avatar
    Posts : 4,973
    64bit Win 10 Pro ver 20H2 Build 19042.868 and W10 Insider Preview Build 21343
       #2

    Hello,

    It is possibly related to memory and even though you have tested the RAM modules it is incredibly difficult to verify if the modules are faulty just by testing them.

    I would recommend taking one of the modules out and seeing if the problem continues. Repeat with the other module to see if you can determine if just one of them is responsible for the crashing. I realise this is going to be very difficult to check because of the random nature of the crash so it may take several weeks of testing to get to the bottom of this.

    Other things you can check are the running temperatures to make sure the CPU is not getting too hot. Use HWMonitor or Speccy to do this.
      My Computers


  3. Posts : 51
    Windows 10 x64 up-to-date
    Thread Starter
       #3

    Great idea! I will do this immediately.
      My Computer


  4. Posts : 38,342
    windows 10 professional version 1607 build 14393.969 64 bit
       #4

    Please post a share link for: C:\windows\memory.dmp

    Code:
    LastWriteTime        Size (MB) FullName             
    -------------        --------- --------             
    2/7/2020 12:37:15 PM   1391.14 C:\Windows\MEMORY.DMP


    The log collector displayed:

    RAM: F4-3200C14-8GVRvv

    This was not found on the Qualified Vendor List (QVL)
    https://dlcdnets.asus.com/pub/ASUS/m..._X570_0722.pdf


    When was the RAM installed?
      My Computer


  5. Posts : 51
    Windows 10 x64 up-to-date
    Thread Starter
       #5

    Memory.dmp


    MEMORY.DMP

    2020-02-07 BSoD MEMORY.DMP - pCloud

    The RAM was bought the same time as the Motherboard and CPU—a few months ago.

    IIRC, the memory I bought had the same timings as one on the QVL with almost the same model number.
      My Computer


  6. Posts : 38,342
    windows 10 professional version 1607 build 14393.969 64 bit
       #6

    The RAM modules tested by the motherboard manufacturer that met their approval were displayed on the QVL.

    Unfortunately RAM modules not on the QVL can cause unexpected shutdowns and restarts.
      My Computer


  7. Posts : 1,231
    Windows 8.1 Enterprise x64
       #7

    Test also disks with SeaTools - SeaTools for DOS - Hard Drive Diagnostic
      My Computer


  8. Posts : 51
    Windows 10 x64 up-to-date
    Thread Starter
       #8

    Well, I put QVL memory in and it still happens. Here's a link to the .DMP to a crash before I put it in: MEMORY 2020-02-11...DMP

    And a link to the one I got today after putting the new memory in yesterday: MEMORY 2020-02-13...DMP

    The only component that has been in all my hardware configurations is my CPU (AMD Ryzen 5 3600 3.59GHz), which makes me wonder if it is the CPU or some software driver that I use whenever I wipe my NVMe or an SSD and reinstall Win 10 from scratch and add my software—which I've done like 8 times since this bug started appearing months ago.

    Again, any help appreciated, including an opinion on whether it is the CPU or a driver. The last several crashes have been in different .DLLs, btw. I can't imagine what it would be like trying to convince AMD their CPU is broken if it passes tests (which it has for me).
      My Computer


  9. Posts : 1,231
    Windows 8.1 Enterprise x64
       #9
      My Computer


  10. Posts : 38,342
    windows 10 professional version 1607 build 14393.969 64 bit
       #10

    Please upload a new V2 directly into the thread.
      My Computer


 
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