Instant random computer restarts  

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  1. Posts : 40,495
    windows 10 professional version 1607 build 14393.969 64 bit

    See if one of the tutorials has information that will prevent the re-installation of the creative driver after it has been uninstalled.
      My Computer

  2. Posts : 55
    Windows 10 x64 up-to-date
    Thread Starter

    Yesterday, I deleted the partitions off my primary disk (an NVMe), then reinstalled Windows 10 1909 from scratch and did Windows Update until it couldn't find any more updates, then turned off automatic Windows Driver updates. I installed the latest motherboard drivers (Realtek audio chip and LAN), copied my personal data off of an SSD, and installed the 8 or so applications I use frequently.

    This morning I got a blue screen, once again with an error code I haven't gotten before. Enclosed is the V2 log from right afterward. And here is a link to the complete dump: MEMORY 2020-02-15.DMP

    Edit: Attachments deleted in the hope I will be able to upload files once again
    Last edited by GregJ7; 06 Mar 2020 at 01:38.
      My Computer

  3. Posts : 40,495
    windows 10 professional version 1607 build 14393.969 64 bit

    The link for memory,dmp was a second V2,

    Please post a new link for the memory dump: C:\windows\memory.dmp

    Run Memtest86 version 8.3 (or newer version if available) for four passes.
    Repeat the test so that eight passes are performed.

    MemTest86 - Official Site of the x86 Memory Testing Tool

    Use a camera or smart phone camera to take pictures and post images into the thread.
    In case there are any problems uploading images use share links (one drive, drop box, or google drive)

    Memtest86 has a feature to produce a text report.
    Please post this in addition to the images.
      My Computer

  4. Posts : 55
    Windows 10 x64 up-to-date
    Thread Starter

    I unplugged my backup SSD and my Blu-ray player so that the only peripherals connected were my keyboard, mouse, display, and NVMe primary drive. Then I rebooted to discover that my BIOS couldn't find a valid boot disk. Booting off of installation media to a command prompt showed me that the primary drive root directories appeared normal. This has happened to me about 10 times in the last 6 months. Something happens so that my primary drive becomes invalid regarding booting Windows 10. I did a little more exploration this time with trying to repair it (the repair processes provided by Windows 10 don't work). You can see the result of my efforts in my enclosed photo. The last two outputs seem contradictory to me and I don't understand what that means. (The first one found the Windows installation and the second couldn't find its "system device" to add it to the boot list.)

    So I once again deallocated the partitions on the primary NVMe and reinstalled Windows. Then I saw your post. The full dump from the last crash was lost due to my reinstall. I ran the first of two memory tests and have enclosed the results (the .html file) and the log it produced. I'll run the other one tonight.

    This time I am going to greater extremes to leave the bare installation alone. Hopefully I will get clearer info the next time it crashes, which won't be too long from now if recent experience continues. I did notice that on first boot-up from this new fresh install I got a notification that I had to reboot because (paraphrase) "PCI bus" installation required it. The system event log in one of my earliest crashes months ago showed an error having to do with a PCIe bus error, but I don't know if that is material or not.

    Thanks for all the help so far! I wouldn't be working this hard on getting it fixed otherwise.

    **Edit: The web site isn't letting me upload any more attachments. I don't know how to clear out the 8 that it shows having been uploaded in the past. Any help?

    **Edit 2: After posting this, I started a copy of a 100GB directory from my backup SSD to my primary NVMe and blue screened. I have a new V2 log and Memory Dump whenever I can upload files again (stored on my backup drive this time).
      My Computer

  5. Posts : 14,006
    Windows 10 Pro X64 21H1 19043.1503

    Upload them to Google Drive or OneDrive and post a link to them here.
      My Computers

  6. Posts : 55
    Windows 10 x64 up-to-date
    Thread Starter

    From an almost pristine install of Windows 10 Pro. I don't remember if I had run Windows update (which brings it to v1909) or not, but if I did, everything from Windows Update was installed. Right after, I was in the middle of a large directory copy when I blue screened.

    MEMORY 2020-02-15 8.21PM.DMP

    The results from my first MEMTEST86 run and the log file it generated:
      My Computer

  7. Posts : 1,539
    Windows 8.1 Enterprise x64

    Enable Driver Verifier with all standard settings and to verification tick all 3rd party drivers and 6 Microsoft drivers (ntoskrnl.exe, hal.dll, storport.sys, stornvme.sys, storahci.sys and wdf01000.sys)
      My Computer

  8. Posts : 40,495
    windows 10 professional version 1607 build 14393.969 64 bit

    1) Turn off Windows fast startup:
    Turn On or Off Fast Startup in Windows 10

    2) Uninstall everything AMD using Display driver uninstaller and install new drivers from the AMD website.

    3) On the AMD web site be sure the "clean install" box is checked and only install the graphics driver.

    Official Display Driver Uninstaller DDU Download

    Display Driver Uninstaller Download version (or newer version if available)

    Display Driver Uninstaller: How to use - Windows 7 Help Forums

    4) For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive

    Name	Radeon RX 580 Series
    PNP Device ID	PCI\VEN_1002&DEV_67DF&SUBSYS_34181462&REV_E7\4&2AE1B128&0&0019
    Adapter Type	AMD Radeon Graphics Processor (0x67DF), Advanced Micro Devices, Inc. compatible
    Adapter Description	Radeon RX 580 Series
    Adapter RAM	(1,048,576) bytes
    Installed Drivers	C:\Windows\System32\DriverStore\FileRepository\u0346830.inf_amd64_35731e557194973d\B345901\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0346830.inf_amd64_35731e557194973d\B345901\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0346830.inf_amd64_35731e557194973d\B345901\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0346830.inf_amd64_35731e557194973d\B345901\amdxc64.dll
    Driver Version	26.20.12028.2
    INF File	oem5.inf (ati2mtag_Polaris10 section)
    Color Planes	Not Available
    Color Table Entries	4294967296
    Resolution	3840 x 2160 x 60 hertz
    Bits/Pixel	32
    Memory Address	0xE0000000-0xF01FFFFF
    Memory Address	0xF0000000-0xF01FFFFF
    I/O Port	0x0000E000-0x0000EFFF
    Memory Address	0xFCE00000-0xFCEFFFFF
    IRQ Channel	IRQ 4294967269
    I/O Port	0x000003B0-0x000003BB
    I/O Port	0x000003C0-0x000003DF
    Memory Address	0xA0000-0xBFFFF
    Driver	C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\U0346830.INF_AMD64_35731E557194973D\B345901\ATIKMPAG.SYS (26.20.12028.2, 581.09 KB (595,040 bytes), 2/15/2020 2:28 PM)

    atikmdag.sys Fri Aug 16 08:57:18 2019 (5D56D25E)
    atikmpag.sys Fri Aug 16 08:39:56 2019 (5D56CE4C)
      My Computer

  9. Posts : 55
    Windows 10 x64 up-to-date
    Thread Starter

    I'm still working on what I need to do from the last two posts. Before I saw the instructions about the AMD display driver, I had decided to swap graphics cards. I put in the NVIDIA card, then used the AMD Cleanup Utility to remove any old remnants, then installed the latest NVIDIA driver for my card.

    Outside of this thread's diagnosis path, here's a couple other things that may or may not be useful:
    1. This morning, I cleared my system event log about an hour before I got an instant reboot (not a blue screen, even though install is set to not automatically reboot). Here's the V2 dump after booting up.
    2. As mentioned in an earlier post. On one boot-up attempt (after physically unplugging my backup SSD and Blu-ray drive), a valid Windows install was not found (after which I had to reinstall Windows). I made an attempt to fix the boot record with results I do not understand. Here's a camera snapshot of that effort. Any explanation of how the install could be found then not found might help me in the future.
      My Computer

  10. Posts : 55
    Windows 10 x64 up-to-date
    Thread Starter

    The Latest

    I switched from a AMD RADEON Rx 580 to an NVIDIA GeForce GTX 960 graphics card last week and the frequency of crashes dropped significantly. My (kernel) dumps are annoyingly big (2.4G), but I uploaded this one as well as the V2 logger analysis. Driver verification was on. Hopefully this crash will provide you with better information than in the past. Thanks.

    MEMORY 2020-02-29 11.10pm.DMP
      My Computer


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