BSOD even after Windows 10 reset, 0x000000e

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  1. Posts : 15
    Windows 10
    Thread Starter
       #11

    Okay, so I let memory stay at "auto" in BIOS after the BIOS update, and then got back into Windows 10, then took a measurement. Then I did log collector, then Windows 10 froze up and I couldn't do anything, then I had to hard reset, then I went into BIOS and manually set my memory for 2133 mhz (the max my processor can run) and now I'm here to upload the readings + the log collector. I hope my computer doesn't crash on me before I can complete the memtest later tonight

    Btw thanks for your help so far guys. I hope we're almost there.

    (The image with the lower numbers is the image after I limited the memory speeds)
      My Computer


  2. Posts : 38,433
    windows 10 professional version 1607 build 14393.969 64 bit
       #12

    The V2 link did not open.
    Please upload a new V2.
      My Computer


  3. Posts : 15
    Windows 10
    Thread Starter
       #13

    zbook said:
    The V2 link did not open.
    Please upload a new V2.
    Sorry, here's a new one.
      My Computer


  4. Posts : 38,433
    windows 10 professional version 1607 build 14393.969 64 bit
       #14

    When were the RAM modules installed?

    Unexpected shutdowns and restarts can happen when using RAM that is not on the Qualified Vendor List (QVL).

    https://dlcdnets.asus.com/pub/ASUS/m..._QVL151106.pdf


    Open Ccleaner > click windows tab or custom clean > scroll down to system and advanced > post an image into the thread
      My Computer

  5. philc43's Avatar
    Posts : 5,006
    64bit Win 10 Pro ver 20H2 Build 19042.868 and W10 Insider Preview Build 21343
       #15

    See how the stability is now that you are back at the correct memory clock speed with the new BIOS. Just run the system as you normally would.
      My Computers


  6. Posts : 15
    Windows 10
    Thread Starter
       #16

    @philc43 Okay! So far it's been good for a few hours now.

    @zbook I had no idea that the RAM Manufacturer mattered. I've attached the CCleaner file, but I don't know if that's what you wanted to see. I installed the RAM last year around 5/8/2019, and I didn't have any problems with my computer back then. On the contrary, it was much faster than my last RAM (which was Crucial Ballistix Sports)

    My current RAM is: Team T-Force Vulcan 16GB (2 x 8GB) 288-Pin DDR4 SDRAM DDR4 3200 (PC4 25600) Desktop Memory Model TLGD416G3200HC16CDC01

    My previous RAM is: Crucial Ballistix Sport LT 16 GB (1 x 16 GB) DDR4-2400 Memory
      My Computer


  7. Posts : 38,433
    windows 10 professional version 1607 build 14393.969 64 bit
       #17

    For Ccleaner uncheck:
    a) Memory Dumps
    b) Windows Log Files


    For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive
      My Computer


  8. Posts : 15
    Windows 10
    Thread Starter
       #18

    zbook said:
    For Ccleaner uncheck:
    a) Memory Dumps
    b) Windows Log Files
    Okay, do you want me to run CCleaner now?
      My Computer


  9. Posts : 38,433
    windows 10 professional version 1607 build 14393.969 64 bit
       #19

    When there are computer problems important files may not be created or they may be removed by cleaning software.
    Ccleaner can be used as needed once it is no longer cleaning the needed files.
      My Computer


  10. Posts : 15
    Windows 10
    Thread Starter
       #20

    Okay, so everything was running fine from 1pm yesterday but it's 7am the next day and I *JUST* got a BSOD. The "Your PC Ran into a problem and needs to restart. We're just collecting some info, then you can restart" counter has been stuck at 0% for a long while. Stop code is UNEXPECTED_STORE_EXCEPTION

    Since you guys (plus a friend) seem to think it's a memory problem, should I just swap mine out? I have older, slower memory that I used to use that never game me any problems...

    - - - Updated - - -

    Before I completely tear apart my computer though (I have a mini itx build so a memory replacement WILL take a while), here's the latest log.

    And no, the BSOD didn't create a log file. It stayed at 0% before restarting.
      My Computer


 
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