BSOD related to webcam malfunction  


  1. Posts : 275
    Windows 10
       #1

    BSOD related to webcam malfunction


    My webcam no longer functions, and when I leave the Camera app running I get a BSOD after a few minutes. Here is the output of V2 Log Collector Attachment 266001 and here is the core dump .Attachment 266002 I am using Windows 10 version 1909.
      My Computer


  2. Posts : 40,848
    windows 10 professional version 1607 build 14393.969 64 bit
       #2

    Hi ricecrispies,

    Welcome to the BSOD forum.

    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /scanhealth
    4) dism /online /cleanup-image /restorehealth
    5) sfc /scannow
    6) chkdsk /scan
    7) wmic recoveros set autoreboot = false
    8) wmic recoveros set DebugInfoType = 7
    9) wmic recoveros get autoreboot
    10) wmic recoveros get DebugInfoType
    11) bcdedit /enum {badmemory}

    12) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    13) Make sure that there is no over clocking while troubleshooting.


    14)See if you can find a replacement driver for: rtsuvc.sys Realtek UVC webcam Driver

    Code:
    rtsuvc.sys	Realtek UVC webcam Driver 	OEM Only - go to system manufacturer's support site
    None at: http://www.realtek.com.tw/downloads/

    https://answers.microsoft.com/en-us/...0-8d22254aa1c1

    15) Uninstall Avast AV using the applicable uninstall tool:
    Avast Uninstall Utility | Download aswClear for Avast Removal


    16) Run the Lenovo hardware (custom scan) and operating system diagnostics:
    laptops and netbooks :: yoga series :: yoga 710 14ikb Lenovo PC Support - US

    17) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

    b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread

    18) Run HD Tune (free version) (all drives)
    HD Tune website
    Post images into the thread for results on these tabs:
    a) Health
    b) Benchmark
    c) Full error scan


    19) Run Sea Tools for Windows
    long generic test
    Post an image of the test result into the thread
    SeaTools for Windows |
    Seagate

    How to use SeaTools for Windows | Seagate Support US


    20) Make sure Microsoft defender is on

    21) If there are no unexpected shutdowns or restarts or BSOD for one week you can reinstall Avast AV


    Code:
    Event[658]:
      Log Name: System
      Source: Microsoft-Windows-NDIS
      Date: 2020-01-15T22:09:53.377
      Event ID: 10317
      Task: PnP
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: N/A
      User Name: N/A
      Computer: Zebedee
      Description: 
    Miniport Realtek USB GbE Family Controller, {fc8d14d8-81f7-4f64-a5f6-41d09406fd21}, had event Fatal error: The miniport has detected an internal error
      My Computer


  3. Posts : 275
    Windows 10
    Thread Starter
       #3

    Thank you very much for taking the time to help me out.

    Here are the results of steps 1-11:

    Windows PowerShellCopyright (C) Microsoft Corporation. All rights reserved.Try the new cross-platform PowerShell Microsoft - Official Home Page C:\WINDOWS\system32> sfc /scannowBeginning system scan. This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection did not find any integrity violations.PS C:\WINDOWS\system32> dism /online /cleanup-image /scanhealthDeployment Image Servicing and Management toolVersion: 10.0.18362.1Image Version: 10.0.18363.592[==========================100.0%==========================] No component store corruption detected.The operation completed successfully.PS C:\WINDOWS\system32> dism /online /cleanup-image /restorehealthDeployment Image Servicing and Management toolVersion: 10.0.18362.1Image Version: 10.0.18363.592[==========================100.0%==========================] The restore operation completed successfully.The operation completed successfully.PS C:\WINDOWS\system32> sfc /scannowBeginning system scan. This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection did not find any integrity violations.PS C:\WINDOWS\system32> chkdsk /scanThe type of the file system is NTFS.Volume label is Windows.Stage 1: Examining basic file system structure ... 1276416 file records processed. File verification completed. 18700 large file records processed. 0 bad file records processed.Stage 2: Examining file name linkage ... 2525 reparse records processed. 1582058 index entries processed. Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered to lost and found. 2525 reparse records processed.Stage 3: Examining security descriptors ...Security descriptor verification completed. 152822 data files processed. CHKDSK is verifying Usn Journal... 40641800 USN bytes processed. Usn Journal verification completed.Windows has scanned the file system and found no problems.No further action is required. 457711615 KB total disk space. 262474152 KB in 962563 files. 534328 KB in 152823 indexes. 0 KB in bad sectors. 1421595 KB in use by the system. 65536 KB occupied by the log file. 193281540 KB available on disk. 4096 bytes in each allocation unit. 114427903 total allocation units on disk. 48320385 allocation units available on disk.PS C:\WINDOWS\system32> wmic recoveros set autoreboot=falseUpdating property(s) of '\\ZEBEDEE\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Home|C:\\WINDOWS|\\Device\\Harddisk0\\Partition3"'Property(s) update successful.PS C:\WINDOWS\system32> wmic recoveros set DebugInfoType=7Updating property(s) of '\\ZEBEDEE\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Home|C:\\WINDOWS|\\Device\\Harddisk0\\Partition3"'Property(s) update successful.PS C:\WINDOWS\system32> wmic recoveros get autorebootAutoRebootFALSEPS C:\WINDOWS\system32> wmic recoveros get DebugInfoTypeDebugInfoType7PS C:\WINDOWS\system32> bcedit /enum {badmemory}bcedit : The term 'bcedit' is not recognized as the name of a cmdlet,function, script file, or operable program. Check the spelling of thename, or if a path was included, verify that the path is correct andtry again.At line:1 char:1+ bcedit /enum {badmemory}+ ~~~~~~ + CategoryInfo : ObjectNotFound: (bcedit:String) [], Comma ndNotFoundException + FullyQualifiedErrorId : CommandNotFoundExceptionPS C:\WINDOWS\system32> bcdedit /enum {badmemory}Invalid command line switch: /encodedCommandRun "bcdedit /?" for command line assistance.The parameter is incorrect.PS C:\WINDOWS\system32>

    Microsoft Windows [Version 10.0.18363.592](c) 2019 Microsoft Corporation. All rights reserved.C:\WINDOWS\system32>bcdedit /enum {badmemory}RAM Defects-----------identifier {badmemory}C:\WINDOWS\system32>
      My Computer


  4. Posts : 40,848
    windows 10 professional version 1607 build 14393.969 64 bit
       #4

    There are commands that run using administrative command prompt that do not run when using administrative powershell.
    Please see instructions to use administrative command prompt.
    bcdedit /enum {badmemory}

    PS can produce results for the command when it is part of bcdedit /enum all

    When posting text or from notepad you may need to post then edit then re-post to display the intended layout.


    All results were good.
      My Computer


  5. Posts : 275
    Windows 10
    Thread Starter
       #5
      My Computer


  6. Posts : 40,848
    windows 10 professional version 1607 build 14393.969 64 bit
       #6

    Please run these additional drive tests:

    Run HD Sentinel: (free or trial edition)
    Hard Disk Sentinel - HDD health and temperature monitoring
    https://www.hdsentinel.com/
    Post images of each of these tabs into the thread:
    Overview tab
    Temperature
    SMART
    Disk performance


    Crystal Disk standard edition:
    CrystalDiskInfo – Crystal Dew World


    These can be run overnight:

    Sea Tools for Windows long generic
    Lenovo hardware diagnostics custom test
      My Computer


  7. Posts : 275
    Windows 10
    Thread Starter
       #7

    Well that's all the tests done. The Seatools test was fine. The one thing I couldn't do was to find another driver. I had already installed an alternative driver recommended to my by one of the staff at the Lenovo forum, but that didn't solve the problem.

    - - - Updated - - -

    I've finally found the answer. It is a hardware problem. I pressed my thumbs on the area above the screen on either side of the camera and the camera started working.

    Many thanks for your help!
      My Computer


  8. Posts : 40,848
    windows 10 professional version 1607 build 14393.969 64 bit
       #8

    That's great news.

    You are welcome.

    Once you find hard to find working drivers:

    Backup and Restore Device Drivers in Windows 10
      My Computer


 

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