Page Fault in Non Paged Area  


  1. Posts : 16
    Windows 10 Pro version 1909
       #1

    Page Fault in Non Paged Area


    I have recently upgraded from Windows 7 to Windows 10 ver 1909. I did the upgrade keeping all Apps and Files in place.

    Whenever I start the PC after doing a hard shutdown (using Alt F4) the computer gives a BSOD during bootup with the Stop Code: PAGE_FAULT_IN_NONPAGED_AREA, What failed: fowp64.sys

    Attachment 265938

    The PC restarts and seems to work normally as far as I can see, apart from a problem finding a printer which is connected to my router. When it restarts it shows the date in US format, although my regional settings are for UK.

    I would be grateful for help in diagnosing this. I attach the zipfile generated by the V2 Log Collector app.
      My Computer


  2. Posts : 5,169
    64bit Win 10 Pro ver 21H2
       #2

    The driver highlighted in the BSOD is from the FileOpen software plugin

    Try uninstalling this software to see if it makes a difference. FileOpen: Client Removal Instructions
      My Computers


  3. Posts : 40,847
    windows 10 professional version 1607 build 14393.969 64 bit
       #3

    Hi simonc8,

    Welcome to the TF BSOD forum.

    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /scanhealth
    4) dism /online /cleanup-image /restorehealth
    5) sfc /scannow
    6) chkdsk /scan
    7) wmic recoveros set autoreboot = false
    8) wmic recoveros set DebugInfoType = 7
    9) wmic recoveros get autoreboot
    10) wmic recoveros get DebugInfoType
    11) bcdedit /enum {badmemory}

    12) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    13) Make sure that there is no over clocking while troubleshooting

    14) Uninstall and reinstall:
    FileOpen Client (x64) 3.0.83.920

    Code:
    fowp64.sys	File Open software driver	http://plugin.fileopen.com/all.aspx


    15) Turn off Windows fast startup:
    Turn On or Off Fast Startup in Windows 10


    16) Uninstall and reinstall:
    FreeFileSync 10.19 10.19



    Code:
    Event[510]:
      Log Name: System
      Source: Application Popup
      Date: 2020-01-23T20:44:18.307
      Event ID: 26
      Task: N/A
      Level: Information
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: METROTREE
      Description: 
    Application popup: FreeFileSync  An exception occurred : Installation files are corrupted. Please reinstall FreeFileSync.
    
    Installation was registered on a different operating system.
    Last edited by zbook; 06 Feb 2020 at 11:02.
      My Computer


  4. Posts : 16
    Windows 10 Pro version 1909
    Thread Starter
       #4

    A million thanks, philc43. I have uninstalled FileOpen.api and it finally restarted without the BSOD.

    zbook - I am running the diagnostics now. "I may be some time..."

    - - - Updated - - -

    zbook

    Here is the diagnostic file. I have restarted the machine without a problem. Thanks.
      My Computer


  5. Posts : 40,847
    windows 10 professional version 1607 build 14393.969 64 bit
       #5

    The results were good.

    Both dump files displayed the same misbehaving driver.

    In case there are any BSOD after replacing the two software you can upload a new V2.


    Make a new restore point:
    Create System Restore Point in Windows 10


    If not already making them consider making backup images:
    Macrium Software | Your Image is Everything
    Backup and Restore with Macrium Reflect
      My Computer


  6. Posts : 5,169
    64bit Win 10 Pro ver 21H2
       #6

    You are welcome!
      My Computers


 

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