Intermittent DRIVER_POWER_STATE_FAILURE BSOD when going to sleep

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  1. zbook
    Posts : 41,967
    windows 10 professional version 1607 build 14393.969 64 bit
       New #11

    Barryde said:
    Thank you for bringing this to my attention. I did purchase a license, but I guess it was from a non-reputable source. I will uninstall Office later today. Is Windivert a separate installable program? I will try to search for it. Is there a specific .exe I should be looking for.

    After I comply, what will be the next steps?

    Thanks
    Barry

    A clean install can fix both piracy and BSOD problems.
    Consider performing a clean install:
    Clean Install Windows 10
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  3. Barryde
    Posts : 13
    Window 10 1909 Build 18363.592
    Thread Starter
       New #12

    I was doing some google searching regarding WinDivert. Can you tell if WinDivert is being used to "crack" MS Office. Does your analysis indicate that is the case. Apparently WinDivert can also be malware. So is there 2 issues going, MS Office being cracked using WinDivert and also a possible malware infection?

    Thanks
    Barry
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  4. zbook
    Posts : 41,967
    windows 10 professional version 1607 build 14393.969 64 bit
       New #13

    Nearly anything is possible.

    The best option is clean install.
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  6. Barryde
    Posts : 13
    Window 10 1909 Build 18363.592
    Thread Starter
       New #14

    Now that we've been side tracked from the BSOD issue lets address your analysis:

    "Windivert was installed and The Microsoft Office is pirated / cracked"

    What is this based on? The fact that Windivert is installed - so automatically "The Microsoft Office is pirated / cracked"

    Microsoft Office was installed using this method:

    I signed into my Microsoft Account
    I provided my Product Key
    Download link was provided, I downloaded Office and installed - Where's the pirating??


    Attachment 266134


    Now regarding Windivert - yes I did find that it's running on my pc, however the only app using it is FreeDownloadManager

    See screenshot of SysInternals Process Explorer. This snapshot was taking while FreeDownloadManager is running and an Excel spreadsheet is open

    Attachment 266135


    I am not convinced that FreeDownloadManager is/was nefariously using Windivert, but that's an issue for another time

    Also, I searched tenforums.com for Windivert. I came across a thread outlined the removal - download and run ESET and MalwareBytes


    Results from ESET - it did not find Windivert - I can provide the output if desired

    As far as my licensed copy of MalwareBytes Pro which is running real time protection and scheduled scans - it has not detected Windivert in the past and I did an on demand scan of the FreeDownloadManager folders with no threats found.


    Also I used VoidTools Everything file searching tool to search for Windivert. It only found one location - 3 files in the
    FreeDownloadManager install location folder. No copies were found in the Windows directory and subdirectories


    So, to take Windivert out of the picture, I have uninstalled FreeDownloadManager. See snapshot of my licensed Revo Uninstaller indication that Windivert was in fact part of the FreeDownloadManager install and I allowed Revo Uninstaller remove all traces of FreeDownloadManager.


    Attachment 266136

    Barry
    Last edited by Barryde; 07 Feb 2020 at 20:34. Reason: correct typo errors and wording
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  7. zbook
    Posts : 41,967
    windows 10 professional version 1607 build 14393.969 64 bit
       New #15

    Please uninstall Windivert to comply with Forum rule #4.
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  8. Barryde
    Posts : 13
    Window 10 1909 Build 18363.592
    Thread Starter
       New #16

    Sorry, I edited the post while you were responding. I added this text:

    So, to take Windivert out of the picture, I have uninstalled FreeDownloadManager. See snapshot of my licensed Revo Uninstaller indication that Windivert was in fact part of the FreeDownloadManager install and I allowed Revo Uninstaller remove all traces of FreeDownloadManager.

    Thanks
    Barry
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  9. zbook
    Posts : 41,967
    windows 10 professional version 1607 build 14393.969 64 bit
       New #17

    Please upload a new V2.
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  10. Barryde
    Posts : 13
    Window 10 1909 Build 18363.592
    Thread Starter
       New #18

    New V2 log can be found here
    filename TOPFUEL-(2020-02-07_22-55-54).zip

    BSOD - Google Drive

    Thanks
    Barry
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  12. zbook
    Posts : 41,967
    windows 10 professional version 1607 build 14393.969 64 bit
       New #19

    Thank you for complying with forum rules by removing Windivert.

    Piracy / crack can cause unexpected computer behavior.

    The windivert driver was present in the prior crash.

    Please uninstall: Driver Booster 7 7.1.0 IObit

    When installing drivers the best tested drivers are always displayed on the computer or motherboard manufacturer websites.
    The next best source are the component manufacturer websites: Intel, Nvidia, AMD, Killer Networks, Realtek, etc.

    Make sure that you selected to disable these:

    Code:
    Qualcomm QCA9377 802.11ac Wireless Adapter	PCI\VEN_168C&DEV_0042&SUBSYS_18101028&REV_31\4&2C6D63FE&0&00E2	This device is disabled.
Logitech HID-compliant Unifying Mouse	HID\VID_046D&PID_C52B&REV_1210&MI_02&QID_101A&WI_04&CLASS_00000004\9&1F36790F&0&0000	This device is disabled.
Intel(R) UHD Graphics 630	PCI\VEN_8086&DEV_3E98&SUBSYS_08591028&REV_02\3&11583659&1&10	This device is disabled.
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  13. Barryde
    Posts : 13
    Window 10 1909 Build 18363.592
    Thread Starter
       New #20

    Qualcomm QCA9377 802.11ac Wireless Adapter - I disabled since I am not using the wireless adapter and do not plan on using this adapter

    Logitech HID-compliant Unifying Mouse - when I was initially setting up this pc I had my mouse usb transceiver plugged into a front usb port. I later moved it to a rear usb port. This left a second instance of this device that is not being used, so I disabled it

    Intel(R) UHD Graphics 630 - built in graphics adapter not being used since there is a NVIDIA graphics card installed so I disabled it. I would think having 2 graphics adapter simultaneously enabled could cause unpredictable results


    Regarding driver updates
    I would never use one of these types of programs (Driver Booster 7 7.1.0 IObit) to update drivers - I would use it only for a quick visual inventory of drivers that might need updating and then I would only use the sources that you list


    Now back to the BSOD issue.

    Earlier you identified the Killer Ethernet driver e2xw10x64.sys Wed Sep 19 22:10:32 2018 (5BA32BC8) as a misbehaving driver.

    So I made 1 change regarding the Killer Ethernet Adapter driver 3 days. Since there are Killer add-on utilities (Killer Control Panel,Killer Performance Suite among others) I ran "KillerSoftwareUninstaller.1.0.2019.1122.exe" downloaded from the Killer webpage. So I believe the all Killer extraneous components have been removed and only the latest driver remains.

    I made this change about 75 hours ago with about 50 sleep/wake up sequences and there have been no BSOD's during this period.

    At this point things are looking good. There must have been some sort of negative interaction with the Killer driver and the installed Killer utility components.

    If this is okay, lets give this a couple more days before we mark this resolved

    Thanks
    Barry
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