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Tcpip.sys bsod
Hello Everyone,
I am quite new to these forums, but am looking forward to becoming an active participant!
I work for a school district in Ohio, and since the beginning of December, we have been receiving several emails from our staff stating they are getting a BSOD with TCPIP.SYS - Stop CodeRIVER IRQL NOT LESS OR EQUAL (I will attach a screenshot from a staff PC).
This is happening on the majority of our devices. These range from brand new Dell Desktops, 1-2 year old HP Laptops, etc. All of our devices have Windows 10 64-bit and most are at least on version 1903 or 1909.
The common theme with all of these devices, is it seems to happen when they are using Chrome. I am a novice when it comes to reading dump files and did some digging around myself based on the threads posted here (which are quite good!) - however I feel like I might be missing something.
Here are some more details worth noting:
1. We've checked for driver updates, firmware updates, BIOS, etc. and have applied those where applicable. These have not helped the issue.
2. Chrome is fully up to date (version 79). We have also tried installing the beta version of 80. The issue still persists.
3. We've read that running some netsh commands on the interface would help. They did not.
4. We installed a fresh copy of Windows 10 Education, ran windows / feature updates, ran the dell utility to ensure all updates were installed from the manufacturer, installed Chrome and the issue still persists.
5. We have tried disabling our Anti-Virus (374-AntiVirus) for a period of time and the issue still persists.
6. We are not able to re-create it on command, it just seems to happen when doing general browsing.
Some other details to note. Our district utilizes a web filter called Securly. Our ITC (who provides internet connectivity and firewall) installed a brand new Fortinet setup in December. I'm not ruling out them as a root cause.
I will attach a zip file with the V2 log collector information in it. I pulled the logs from a PC that had the error within the past 24-48 hours. If needbe, I can find a more recent log file from another machine.
Please let me know what other details I can gather.
I sincerely appreciate any and all help you can provide!
-Mike