Random BSOD's lately.

vgchat · 23 Jan 2020

Hi there, I've been having some random bsod's lately. Here's a dump from the last one

Attachment 264274

DESKTOP-2CF8N79-(2020-01-23_17-10-48).zip - Google Drive

zebal · 23 Jan 2020

Hello you may want to check your hard drives and file system.

typical approach:
checkdks /f
sfc /scannow
DISM /Online /Cleanup-Image /RestoreHealth

For testing purposes Uninstall Samsung Magician

You may want to uninstall this Windows update to further troubleshoot issue.
https://support.microsoft.com/en-us/...date-kb4528760

Let me know if this resolves your problem.

vgchat · 23 Jan 2020

chkdsk results:

Code:

Checking file system on C:The type of the file system is NTFS.A disk check has been scheduled.Windows will now check the disk.                         Stage 1: Examining basic file system structure ...  327936 file records processed.                                                         File verification completed.  9951 large file records processed.                                      0 bad file records processed.                                      Stage 2: Examining file name linkage ...  37278 reparse records processed.                                         416398 index entries processed.                                                        Index verification completed.  0 unindexed files scanned.                                           0 unindexed files recovered to lost and found.                       37278 reparse records processed.                                       Stage 3: Examining security descriptors ...Cleaning up 1359 unused index entries from index $SII of file 0x9.Cleaning up 1359 unused index entries from index $SDH of file 0x9.Cleaning up 1359 unused security descriptors.Security descriptor verification completed.  44232 data files processed.                                            CHKDSK is verifying Usn Journal...  36548552 USN bytes processed.                                                            Usn Journal verification completed.Windows has scanned the file system and found no problems.No further action is required.   4768660 MB total disk space. 145770804 KB in 179988 files.    119780 KB in 44233 indexes.         0 KB in bad sectors.    586343 KB in use by the system.     65536 KB occupied by the log file.   4625617 MB available on disk.      4096 bytes in each allocation unit.1220777215 total allocation units on disk.1184157984 allocation units available on disk.Internal Info:00 01 05 00 e8 6b 03 00 45 7d 06 00 00 00 00 00  .....k..E}......78 00 00 00 26 91 00 00 00 00 00 00 00 00 00 00  x...&...........Windows has finished checking your disk.Please wait while your computer restarts.

sfc /scannow results

Code:

Windows Resource Protection did not find any integrity violations.

and
The restore operation completed successfully.The operation completed successfully.

zebal · 23 Jan 2020

ok, and what about Samsung Magician and win update?

btw. if you would like to avoid doing this, then just enable driver verifier and try to repro bsod, and send new memory dumps.

vgchat · 23 Jan 2020

Looks like it found something Attachment 264288

small-dump-1-23-2020.zip - Google Drive

Big-dump1-23-2020.7z - Google Drive

zebal · 23 Jan 2020

That would be caused by this:
Razer Synapse 3 - Cloud-Based Hardware Configuration Tool | Razer United States

for testing purposes remove this software *and* it's driver, and leave driver verifier enabled until
you're sure no new bsod.

otherwise send new dumps.

vgchat · 23 Jan 2020

Alright after uninstalling the razer stuff, I found:

012320-28953-01.7z - Google Drive

Imgur: The magic of the Internet

It also complained earlier today about a similar file being corrupted... hal I believe

zebal · 23 Jan 2020

uff, man, this razer behaves rather worse than virus!

I don't know how you removed razer but the driver is still present in dump file you sent:

Code:

3: kd> lmvm RzDev_005c
Browse full module list
start             end                 module name
fffff804`19b30000 fffff804`19b3f000   RzDev_005c T (no symbols)           
    Loaded symbol image file: RzDev_005c.sys
    Image path: \SystemRoot\System32\drivers\RzDev_005c.sys
    Image name: RzDev_005c.sys

I hope you have windows 10 DVD/USB to start startup repair?
or at least another computer to prepare installation media for repair?

vgchat · 23 Jan 2020

I removed razer synapse or coretex, whichever one was there in the program removal list in control panel.

- - - Updated - - -

Yeah I've tried startup repair numerous times, it comes up empty saying there's nothing to repair.

It has 3 files still there all of which are "in use" upon trying to remove from system32

RzDev_005c.sys
RzDev_0306.sys
RzCommon.sys

zebal · 23 Jan 2020

and what about system restore? have you tried that?

as explained in driver verifier tutorial:
Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).