Nope. Stock i5 proc. Stock c940, base model.
I guess I should send it to their depot and then contact their depot team about that?
Is there any way that the log could be wrong about that speed? OR can I rely on the log as evidence that the hardware configuration is messed up?
The log collector commands displayed these results:
Code:Name : Intel(R) Core(TM) i5-1035G4 CPU @ 1.10GHz Description : Intel64 Family 6 Model 126 Stepping 5 Manufacturer : GenuineIntel DeviceID : CPU0 SocketDesignation : U3E1 CurrentClockSpeed : 1098 CPUStatus : 1 LastErrorCode : ErrorDescription : PartNumber : To Be Filled By O.E.M. Revision : 32261 SerialNumber : To Be Filled By O.E.M. ProcessorId : BFEBFBFF000706E5 Status : OK StatusInfo : 3 Stepping : CurrentVoltage : 7 VoltageCaps :Code:Location : ChannelA-DIMM0 BankLabel : BANK 0 Manufacturer : Samsung MemoryType : LPDDR4 FormFactor : Unknown Capacity : 4GB Speed : 4267 Serial : 00000000 PartNumber : K4U6E3S4AA-MGCL ECC : False TypeDetail : {Synchronous} Location : ChannelB-DIMM0 BankLabel : BANK 2 Manufacturer : Samsung MemoryType : LPDDR4 FormFactor : Unknown Capacity : 4GB Speed : 4267 Serial : 00000000 PartNumber : K4U6E3S4AA-MGCL ECC : False TypeDetail : {Synchronous}
Okie dokie, well back it will have to go to the depot...
Any tips on how I can get the best from Lenovo's depot team -- much appreciated. That includes any other technical info I can send to them, based on these BSODs and outputs, about why it's failing, and how I can hold them to account for fixing that / checking that they did fix it.
Find out:
a) do the Lenovo yoga come with Samsung RAM or was the RAM replaced when the motherboard was replaced?
b) is the RAM speed compatible or incompatible with the Intel I5 CPU as per the max memory in the Intel specifications?
c) should the RAM speed exceed the speed specs for the Intel CPU?
Code:Memory Specifications Max Memory Size (dependent on memory type) 64 GB Memory Types DDR4-3200, LPDDR4-3733 Max # of Memory Channels 2 ECC Memory Supported ‡ No
An overclock can cause BSOD.
So all computers are returned to stock.
And specifications are checked for incompatibility.
From Lenovo, in response to my question on the RAM:
"Your CPU has a base frequency of 1100Mhz. However it also has 4 cores, with 8 threads. Effectively, this means your CPU can access your data at a rate of 1100Mhz 8 times per second, simultaneously. This is in line with the RAM installed, which are 2 LPDDR4 cards with a max speed of 4267Mhz."
I've responded to say that the explanation doesn't match with the technical specifications set out by Intel (which I would think are more relevant than any justification provided by Lenovo...).
Edit: Now he's escalating it to their advanced tech support to comment... He says he does not think incompatible RAM and Proc should cause computer problemsI'm near wits end!
- - - Updated - - -
Solved: We were in fact incorrect.
4267 is Mbps. 3733 is Mhz. They are in fact equivalent. I've confirmed.
So any further diagnostic review of the logs would be useful. Thanks for all your help thus far.
Last edited by mike302; 24 Jan 2020 at 08:17.
The units were missing in one for the comparison.
Surprising that the vendors are using different units.
Uninstall and reinstall: Netwtw08.sys
Intel(R) Wireless-AC 9560
https://answers.microsoft.com/en-us/...0-8d22254aa1c1
Source for new driver: Lenovo website followed by Windows updates
Code:Netwtw08 ___ Intel(R) Wireless ___ Intel(R) Wireless Kernel Manual Stopped OK FALSE FALSE 2,899,968 4,841,472 0 16/12/2019 09:01:17 C:\WINDOWS\system32\drivers\Netwtw08.sys 8,192Code:netwtw08 ___ Intel(R) Wireless Adapter Driver for Windows 10 - 64 Bit c:\windows\system32\drivers\netwtw08.sys Kernel Driver No Manual Stopped OK Normal No NoCode:Name [00000001] Intel(R) Wireless-AC 9560 160MHz Adapter Type Ethernet 802.3 Product Type Intel(R) Wireless-AC 9560 160MHz Installed Yes PNP Device ID PCI\VEN_8086&DEV_34F0&SUBSYS_00348086&REV_30\3&11583659&1&A3 Last Reset 23/01/2020 23:04 Index 1 Service Name Netwtw08 IP Address 192.168.1.113, fe80::48a9:8fae:c6d8:6126 IP Subnet 255.255.255.0, 64 Default IP Gateway 192.168.1.254 DHCP Enabled Yes DHCP Server 192.168.1.254 DHCP Lease Expires 24/01/2020 23:05 DHCP Lease Obtained 23/01/2020 23:05 MAC Address 50:E0:85:05:CB:98 Memory Address 0x1D164000-0x1D167FFF IRQ Channel IRQ 4294967282 IRQ Channel IRQ 4294967281 Driver C:\WINDOWS\SYSTEM32\DRIVERS\NETWTW08.SYS (21.60.2.1, 8.70 MB (9,127,200 bytes), 18/12/2019 07:35)
Thanks. A few things here:
1. The computer apparently crashed MANY TIMES today between 9:14AM and 2PM -- at one point, it was crashing every 3 minutes. No one was home during this time, and the computer should've been asleep. It was not touched since just before midnight, and few/no event viewer logs between 11pm yesterday and the first crash today. I've attached a new pack of logs.
2. I got home around 2pm and disabled the Verifier settings. It has been more stable since then, but it BSOD'd coming out of about a 30-40 minute sleep state, where I used the power button to sleep it and wake it. The attached logs were created immediately after that. Some of the logs will be from crashes related to Driver stress testing; others maybe not from that.
3. I've uninstalled the network adapter and reinstalled the driver direct from Intel; but now I see you specifically suggested to go to the Lenovo driver. I'd note that one is out of date, but I'll uninstall the Intel one and install the Lenovo one.
The best tested drivers for the computer's configuration are on the Lenovo website.
These should always be first choice.
Sometimes for computer stability drivers need to be rolled back.
Drivers are typically displayed by date and version.
The most up to date Windows can become corrupt.
In a similar fashion the most up to date driver can become corrupt.
Uninstall: semav6msr64.sys
Sema software
Code:semav6msr64 semav6msr64 semav6msr64 Kernel Manual Running OK TRUE FALSE 12,288 4,096 0 19/07/2019 04:49:03 \??\C:\Windows\system32\drivers\semav6msr64.sys 4,096Code:semav6msr64 semav6msr64 \??\c:\windows\system32\drivers\semav6msr64.sys Kernel Driver Yes Manual Running OK Normal No YesCode:semav6msr64.sys Thu Jul 18 20:49:03 2019 (5D313DAF)
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