New pc build random crashes

Hey there, hoping to get some quick help with a new pc build for my son. For some reason it has random crashes/hangs and reboots from blue screen to bios. Which then cannot see the nvme drive until I physically hold case power button to shut down, then let it sit for a couple seconds and everything comes up clean. Very stumped and very frustrated. I've double checked all connections and including removing and reinserting ram and gpu. Here is my list of hw. ( not also updated bios and all drivers along with win 10 updates.)

Case: corsair 220t
CPU: ryzen 5 3600
Mb: msi b450 tomahawk max
Ram: corsair Vengeance RGB 16GB (2x8) 3600 mhz (in slots 2 and 4)
Gpu: sapphire nitro+ rx5700xt
Psu: corsair rx 650 gold etc
CPU cooler: hyper 212 black rgb
Nvme drive: sabrent rocket Q 1TB

Totally stumped on what's causing the probs. 1/5 times the systems works perfect, then the other 4 it gets a blue screen with critical process died or something like that. Also tried a fresh install of win 10 pro and home with same results.

can you go into the bios and verify it is recognizing the hardware you listed.

DarkArmy said:

can you go into the bios and verify it is recognizing the hardware you listed.

Hi there, yes in bios it shows everything except right after crash it boots itself to bios, after the blue screen and doesn't show the m.2/nvme drive. Then when I hold the power button and reboot everything works fine. If I soft restart and go into bios the drive shows up. Just following a crash the drive doesn't show.

Is there another M2 drive slot on the motherboard? did you try to reseat the M2 Drive?

hmm interesting - yeah keep us updated

UGH. System ran fine most of the day yesterday until the evening. I had installed a few programs (office, some RGB software for the fans "corsair iCue" and a few other small things. Then the issue started again. BSOD, with messages like "a critical process died" and back to the symptoms in the original post. Is there any good logging software that can tell me what the hell the problem is? Nothing much showing up in event viewer.

Im wondering if the problem is my nvme drive? Its brand new and figured the changes are extremely slim that it would be faulty but who knows;.

- - - Updated - - -

On way home, bought a new 1TB adata Nvme drive to try instead of the sabrent.... Installed everything and will not post my findings today Becuase I don't want to jinx anything. Will report back. Lol

hahaha yeah don't jinx it now. Hopefully the new M2 drive fixes your issue!

Welp, figured I can post now. Problem was the nvme drive. New one still working great. - phew