Loop: System Thread Exception Not Handled, Bad System Config Info

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  1. Posts : 54
    Windows 10 64 Version 10.0.18363.628
       #1

    Loop: System Thread Exception Not Handled, Bad System Config Info


    This Windows 10 (ver: 10.0.18362.592) cycles through these two messages. After Bad System Config Info, it goes through Preparing Automatic Repair but then gives the System Thread Exception message. No specific files are indicated.

    I booted with a Windows 10 installation media dvd. The options with that dvd booted are:

    Start Up Repair
    Command Prompt
    Uninstall Updates
    System Restore
    System Image Recovery

    The Start Up Repair did not achieve anything. The problem may have occurred during this past week's update. I was not around then. I tried to use the Uninstall Updates but that failed.

    From the Command Prompt I tried to get into Safe Boot.

    I entered:

    bcedit /set {default} safeboot network

    and got:

    The boot configuration data store could not be opened. The requested device could not be found.


    I was able to put the extracted V2 log collector on a flash drive and find it on the desktop through the command line. However, I could not figure out how to run the .lnk file. Is there a way?

    Not sure what to try next.

    Thanks,

    Jeff

    - - - Updated - - -

    Here's some more information:

    Motherboard:
    Asus X99-DELUXE II LGA2011-v3/ Intel X99/ DDR4/
    Quad CrossFireX & Quad SLI/ SATA3&USB3.1/
    M.2&U.2&SATA Express/ WiFi/ A&2GbE/ ATX

    Processor:
    Intel Boxed Core i7-6850K Processor (15M Cache, up to 3.80 GHz) 6 core, 12 thread. 140W TDP, 40 PCIe lanes

    Graphics Card:
    PNY Quadro K1200 Graphic Card - 4 GB GDDR5 - PCI Express 2.0 x16

    Boot Drive:
    Samsung 950 PRO Series 512 GB - PCIe NVMe - M.2 FF Internal SSD
      My Computer


  2. Posts : 1,308
    Windows 8.1 Enterprise x64
       #2

    Maybe your disk has fallen? Install the system on another disk
      My Computer


  3. Posts : 54
    Windows 10 64 Version 10.0.18363.628
    Thread Starter
       #3

    MrPepka said:
    Maybe your disk has fallen?
    Do you mean the Windows 10 installation media dvd?
      My Computer


  4. Posts : 1,308
    Windows 8.1 Enterprise x64
       #4

    I mean the drive you have in your computer (HDD or SSD depends what you have)
      My Computer


  5. Posts : 54
    Windows 10 64 Version 10.0.18363.628
    Thread Starter
       #5

    Okay, now I fully understand.

    My boot drive is an SSD, three years old.

    Last night, I did a little exploring with the CMD prompt. While this boot drive is normally drive C, it was showing up as drive E instead. Maybe, that is normal when the computer is run through boot dvd. My large data drive was D and remains so. An older drive that I was eventually was going to pull out is showing up as C.

    I did a little directory check of the normal boot drive E through the CMD prompt. On quick glance it looked okay.
    Is there anything I can do more to check this out?

    Thanks,
    Jeff
      My Computer


  6. Posts : 1,308
    Windows 8.1 Enterprise x64
       #6

    You can test your disks with SeaTools - SeaTools for DOS - Hard Drive Diagnostic
      My Computer


  7. Posts : 54
    Windows 10 64 Version 10.0.18363.628
    Thread Starter
       #7

    Unfortunately the boot drive is an SSD. It says SeaTools does not work on SSDs.
      My Computer


  8. Posts : 1,308
    Windows 8.1 Enterprise x64
       #8

    SeaTools should work with SSD unless it is on NVMe
      My Computer


  9. Posts : 54
    Windows 10 64 Version 10.0.18363.628
    Thread Starter
       #9

    Yeah, it is NVMe.
      My Computer


  10. Posts : 1,308
    Windows 8.1 Enterprise x64
       #10

    You can do nothing more
      My Computer


 
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