BSOD 0x3B: SYSTEM_SERVICE_EXCEPTION  

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  1. Posts : 22
    WIN 10 PRO
       #1

    BSOD 0x3B: SYSTEM_SERVICE_EXCEPTION


    Good morning.
    I cant believe it.
    I just changed the motherboard.
    Install everything from scratch.
    I start the computer and just enter windows that blue screen ...

    I leave the file.
    Attachment 263557

    Win 10 Pro 1909

    I infinitely appreciate the help
      My Computer


  2. Posts : 1,539
    Windows 8.1 Enterprise x64
       #2

    Update (or uninstall)
    Malwarebytes Chameleon - check updates in program or visit https://pl.malwarebytes.com/chameleon/
    Malwarebytes Anti-Ransomware Protection - check updates in program
    Update BIOS - Support For X570-A PRO | Motherboard - The world leader in motherboard design | MSI Global
      My Computer


  3. Posts : 40,507
    windows 10 professional version 1607 build 14393.969 64 bit
       #3

    The logs were in a foreign language and could not be scanned.

    Please change the default language to English and upload a new V2.


    https://www.tenforums.com/tutorials/...dows-10-a.html
    Change Display Language in Windows 10


    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /scanhealth
    4) dism /online /cleanup-image /restorehealth
    5) sfc /scannow
    6) chkdsk /scan
    7) wmic recoveros set autoreboot = false
    8) wmic recoveros set DebugInfoType = 7
    10) wmic recoveros get autoreboot
    11) wmic recoveros get DebugInfoType
    12) bcdedit /enum {badmemory}

    10) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    10) Make sure that there is no over clocking while troubleshooting

    11) Turn off Windows fast startup:
    Turn On or Off Fast Startup in Windows 10

    12) Malwarebytes drivers were seen in two of the crashes.
    In one crash there was a driver not related to Malwarebytes.
    With the Windows installation only two days consider completely uninstalling Malwarebytes and observing the computer for instability / stability for one week. If there are no BSOD for one week then reinstall Malwarebytes.
    https://downloads.malwarebytes.com/file/mb_clean
      My Computer


  4. Posts : 22
    WIN 10 PRO
    Thread Starter
       #4

    First of all, thank your interventions infinitely.

    @MrPepka


    I have uninstalled MB at the moment to see how it goes.
    What is chameleon?
    I have updated the Bios to the latest version H60
    Sincere thanks for your time


    @zbook

    Thank you, thank you from the heart for your time and dedication

    Excuse me, I did not know about the language, I have already put the computer in English and have proceeded to do all the tasks you have indicated.

    Attachment 263572

    10.-
    I do not overclocking since I have no knowledge for it, and I am satisfied with the performance of the system.
    But I don't know if having the XMP (Auto) profile activated can be considered as such.

    11.- Done

    12.- Done. I will see how it goes without MB. Let's trust Defender.


    1-12
    Microsoft Windows [Version 10.0.18363.592]
    (c) 2019 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\Windows\system32>dism /online /cleanup-image /scanhealth

    Deployment Image Servicing and Management tool
    Version: 10.0.18362.1

    Image Version: 10.0.18363.592

    [==========================100.0%==========================] No component store corruption detected.
    The operation completed successfully.

    C:\Windows\system32>dism /online /cleanup-image /restorehealth

    Deployment Image Servicing and Management tool
    Version: 10.0.18362.1

    Image Version: 10.0.18363.592

    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.

    C:\Windows\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\Windows\system32>chkdsk /scan
    The type of the file system is NTFS.

    Stage 1: Examining basic file system structure ...
    243456 file records processed.
    File verification completed.
    6118 large file records processed.
    0 bad file records processed.

    Stage 2: Examining file name linkage ...
    795 reparse records processed.
    339384 index entries processed.
    Index verification completed.
    0 unindexed files scanned.
    0 unindexed files recovered to lost and found.
    795 reparse records processed.

    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
    47965 data files processed.
    CHKDSK is verifying Usn Journal...
    34000704 USN bytes processed.
    Usn Journal verification completed.

    Windows has scanned the file system and found no problems.
    No further action is required.

    999542783 KB total disk space.
    257101932 KB in 180865 files.
    124268 KB in 47966 indexes.
    0 KB in bad sectors.
    376503 KB in use by the system.
    65536 KB occupied by the log file.
    741940080 KB available on disk.

    4096 bytes in each allocation unit.
    249885695 total allocation units on disk.
    185485020 allocation units available on disk.

    C:\Windows\system32>wmic recoveros set autoreboot = false
    Updating property(s) of '\\DESKTOP-2TUQ8DD\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Pro|C:\\Windows|\\Device\\Harddisk4\\Partition4"'
    Property(s) update successful.

    C:\Windows\system32>wmic recoveros set DebugInfoType = 7
    Updating property(s) of '\\DESKTOP-2TUQ8DD\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Pro|C:\\Windows|\\Device\\Harddisk4\\Partition4"'
    Property(s) update successful.

    C:\Windows\system32>wmic recoveros get autoreboot
    AutoReboot
    FALSE


    C:\Windows\system32>wmic recoveros get DebugInfoType
    DebugInfoType
    7


    C:\Windows\system32> bcdedit /enum {badmemory}

    RAM Defects
    -----------
    identifier {badmemory}

    C:\Windows\system32>
      My Computer


  5. Posts : 1,539
    Windows 8.1 Enterprise x64
       #5

    Here is the description for this program - https://www.malwarebytes.com/chameleon/?lr
      My Computer


  6. Posts : 22
    WIN 10 PRO
    Thread Starter
       #6

    @MrPepka, thanks so much.

    Now when I have booted the computer has given me a new BSOD.
    He has stood still on the blue screen and had to restart.
    With the BlueScreemView application I don't see that error.

    Attachment 263646


    I attached capture with my mobile phone.
    Trying to write in the forum my PC has been frozen and it has given me another BSOD this time if I see it registered.

    I'm listening like without me doing anything the fans accelerate and slow down constantly, as if they were crazy.

    Normally they don't sound anything because I have a Noctua DH15 on the processor

    Attachment 263645
      My Computer


  7. Posts : 1,539
    Windows 8.1 Enterprise x64
       #7

    And in safe mode are you able to run it? In the system recovery mode (it will start after 2 reboots of the computer for the 3rd time as the system will not start) go to Troubleshooting, advanced settings and run Command Prompt. There write the command sc start crashdmp. Immediately after, start the computer in normal mode again, and when the BSOD appears, start it in safe mode
      My Computer


  8. Posts : 22
    WIN 10 PRO
    Thread Starter
       #8

    MrPepka said:
    And in safe mode are you able to run it? In the system recovery mode (it will start after 2 reboots of the computer for the 3rd time as the system will not start) go to Troubleshooting, advanced settings and run Command Prompt. There write the command sc start crashdmp. Immediately after, start the computer in normal mode again, and when the BSOD appears, start it in safe mode
    Thank you very much for your response.

    Once reboot goes well in windows.
    It does not get stuck.
    Right now it seems to be normal. But it is rare for fans to sound so much.

    I memorize that command to do the error dump.

    a very useful information, thank you very much.


    I'm really worried, something like this has never happened to me.

    New Mobo, new memory, new processor, new hard drive, new installation.
    I have not installed anything.
      My Computer


  9. Posts : 40,507
    windows 10 professional version 1607 build 14393.969 64 bit
       #9

    For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive


    Boot into Safe Mode on Windows 10
      My Computer


  10. Posts : 22
    WIN 10 PRO
    Thread Starter
       #10

    zbook said:
    For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive


    Boot into Safe Mode on Windows 10

    Good morning everyone, I hope you had a good Saturday night.

    I cannot enter safe mode.
    He asks me for my password, I enter it and he says no.
    That happens to me very often.
    The password is checked and is correct.

    If I convert my user account to a local account, I could solve it, but I would like to know how to solve this and keep my account online.


    I usually use the microsoft verifier to authenticate devices, I don't know if I should disable authentication in two steps.

    I have uploaded the requested file, it has the BSOD date of last night.

    https://mega.nz/#!ZcVyUaaZ!ug4_BgVJM...pxqS9NoFrnVX24

    I have changed the Nvidia drivers:

    Before: Game Ready. v 441.87 dated January 1, 2020

    Now:
    Nvidia Studio Driver. v 441.66 OCTOBER 12, 2019

    Cross our fingers. I have now started the PC without problems.


    Thank you very much for your time and dedication.

    I will also appreciate instructions to enter in safe mode with my password, I do not understand why it does not leave me. It is something that has always happened to me. I test with my current password and with the last 3 always in case it was that.
    My best wishes for this Sunday.
      My Computer


 

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