BSOD 0x3B: SYSTEM_SERVICE_EXCEPTION  

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  1. Posts : 40,847
    windows 10 professional version 1607 build 14393.969 64 bit
       #11

    1) Run HD Tune (free version) (all drives)
    HD Tune website
    Post images into the thread for results on these tabs:
    a) Health
    b) Benchmark
    c) Full error scan


    2) Run Sea Tools for Windows
    long generic test
    Post an image of the test result into the thread
    SeaTools for Windows |
    Seagate

    How to use SeaTools for Windows | Seagate Support US

    3) Run Memtest86 version 8.3 (or newer version if available) for four passes.
    Repeat the test so that eight passes are performed.

    A substantial portion of the testing can be performed overnight.

    MemTest86 - Official Site of the x86 Memory Testing Tool

    Use a camera or smart phone camera to take pictures and post images into the thread.
    In case there are any problems uploading images use share links (one drive, drop box, or google drive)

    Memtest86 has a feature to produce a text report.
    Please post this in addition to the images

    4) Find a flash drive that you can format (> or = 8 GB)

    5) Create a bootable Windows 10 iso:
    https://www.microsoft.com/en-us/soft...load/windows10
    Download Windows 10 ISO File
    Create Bootable USB Flash Drive to Install Windows 10
      My Computer


  2. Posts : 22
    WIN 10 PRO
    Thread Starter
       #12

    zbook said:
    1) Run HD Tune (free version) (all drives)
    HD Tune website
    Post images into the thread for results on these tabs:
    a) Health
    b) Benchmark
    c) Full error scan

    .....

    Good night. Thank you very much for your reply.

    Tonight I'll stop doing the memory test.

    I did it in the previous MOBO and in the 4 laps that gives no errors.
    When I finish those 4 laps I run it again to complete 8 laps.



    I have an important question about the hard drive.

    I have a system disk (M2), a drive that I usually use after effect cache (SSD)
    And I have 3 units of 3 TB.
    Making a complete analysis with HDtune of those 3 units would take a long time.
    Is it completely necessary?

    They are disks that are used for temporary storage of RAW video and photographic files.
    These days have not been used, I have not even installed any program.

    I have seen one things that I don't understand well in the SSD.

    Attachment 263777Attachment 263778

    I have changed the cable and connected it to another SATA port but it remains the same.

    Note:
    Since I did a rollback last night of the Nvidia drives I have been using the PC, doing stress and stress tests with Prime 95 and other programs, and I have not had BSOD
      My Computer


  3. Posts : 40,847
    windows 10 professional version 1607 build 14393.969 64 bit
       #13

    The computer can be used while HD tune is testing an external drive.
    And for large drives a significant portion of the testing can be performed overnight.

    Please test all drives.

    There are additional drive tests that will be performed for comparison or confirmation.
      My Computer


  4. Posts : 22
    WIN 10 PRO
    Thread Starter
       #14

    zbook said:
    The computer can be used while HD tune is testing an external drive.
    And for large drives a significant portion of the testing can be performed overnight.

    Please test all drives.

    There are additional drive tests that will be performed for comparison or confirmation.

    Thank you very much, I get to work.
      My Computer


  5. Posts : 22
    WIN 10 PRO
    Thread Starter
       #15

    Good morning to everybody.
    First of all, thank you sincerely for your time.


    I have already done all the indicated tasks.
    I'm sorry it took, but you know how this is going.

    The guy at the computer store had to bring me the memtest that bought it and allows 8 passes in a row.

    You have the file here.

    https://mega.nz/#!tZdCRQRa!VizEfbx_x...k9HQGLEWWWZESA


    Let me tell you.
    These days I have not had BSOD.
    The PC has not worked, it has only done the tests.

    Today I have given a BSOD, I have made the log collection and saved the memory dump


    But I want to tell you one important thing.

    Both the Gigabyte MOBO and the new MSI turn on the VGA error LED control light.

    In MOBO Gigabyte it was once the VGA led error another was the memory Led error.

    With the MSI MODE, the new MOBO, I have noticed that in the morning it does not start.
    I have to turn off the PC a couple of times until it starts.

    You have in the file a stress test of the GPU.

    But it has given me to think to see if it is the SSD hard drive, the number 2 in the tests, which has an error according to HDtune.

    Now I have disconnected that hard drive to see how the computer works without it and if I have no more BSOD.


    Looking for the meaning of the MSI control LEDs in the Spanish forum, I found a thread where the same thing happened to a boy, that is, that the PC did not start, and when it started everything was fine, the board lit the LED on the VGA error, and in the end I found the problem on one of the hard drives.

    Infinite thanks for your time and support.
    Have a nice day.
      My Computer


  6. Posts : 40,847
    windows 10 professional version 1607 build 14393.969 64 bit
       #16

    For share links please use one drive, drop box, google drive for posting.

    For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive


    For Samsung 840 make repeat and new tests:

    HD Tune
    HD Sentinel

    Crystal Disk
    CrystalDiskInfo – Crystal Dew World
      My Computer


  7. Posts : 22
    WIN 10 PRO
    Thread Starter
       #17

    zbook said:
    For share links please use one drive, drop box, google drive for posting.

    For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive


    For Samsung 840 make repeat and new tests:

    HD Tune
    HD Sentinel

    Crystal Disk
    CrystalDiskInfo – Crystal Dew World

    Here the file
    Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.


    I have removed the Samsung from the computer.
    I will not use that hard drive.
    Thanks.
      My Computer


  8. Posts : 1,539
    Windows 8.1 Enterprise x64
       #18

    1. Run Driver Verifier Manager though write verifier in search bottom
    2. Select "Create custom settings (for code developers)"
    3. Tick all standard settings and 2 additional settings (force pending i/o request and irp logging)
    4. Select "Select driver names from a list"
    5. Tick all 3rd party drivers
    6. Apply changes and reboot computer
      My Computer


  9. Posts : 22
    WIN 10 PRO
    Thread Starter
       #19

    MrPepka said:
    1. Run Driver Verifier Manager though write verifier in search bottom
    2. Select "Create custom settings (for code developers)"
    3. Tick all standard settings and 2 additional settings (force pending i/o request and irp logging)
    4. Select "Select driver names from a list"
    5. Tick all 3rd party drivers
    6. Apply changes and reboot computer


    Good afternoon.
    Pleasure to greet you again @MrPepka


    I have already done what he told me.
    I understand that I have to use the computer normally until the computer fails. Do not?
    Thank you very much for your time
      My Computer


  10. Posts : 1,539
    Windows 8.1 Enterprise x64
       #20

    Yes exactly. Watch if you still have blue screens
      My Computer


 

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