Latest in a series of BSODs on Dell Inspirion 15-3567  

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  1. Posts : 46
    Win 10
    Thread Starter
       #31

    zbook said:
    They may have different methods / tools now as that was from old communication.
    Not only that but searches for "Sunrise Point-LP PCI Express" at the Intel site return effectively nothing useful. The errors suggest a defective motherboard, which is probably a tough sell.
      My Computer


  2. Posts : 40,848
    windows 10 professional version 1607 build 14393.969 64 bit
       #32

    This is from post #2:

    Code:
    Event[3189]:
      Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2020-01-17T14:38:55.002
      Event ID: 17
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: Geo-Dell-laptop
      Description: 
    A corrected hardware error has occurred.
    
    Component: PCI Express Root Port
    Error Source: Advanced Error Reporting (PCI Express)
    
    Primary Bus:Device:Function: 0x0:0x1C:0x0
    Secondary Bus:Device:Function: 0x0:0x0:0x0
    Primary Device Name:PCI\VEN_8086&DEV_9D14&SUBSYS_078B1028&REV_F1
    Secondary Device Name:

    Component: PCI Express Root Port
      My Computer


  3. Posts : 46
    Win 10
    Thread Starter
       #33

    To what replaceable part does "PCI Express Root Port" pertain?
      My Computer


  4. Posts : 40,848
    windows 10 professional version 1607 build 14393.969 64 bit
       #34

    While the computer is under warranty discuss the problem with Dell.
    See what they can do to fix the WHEA corrected hardware errors.
    https://www.techwalla.com/articles/w...ress-root-port
      My Computer


  5. Posts : 46
    Win 10
    Thread Starter
       #35

    I already have a request into the Dell 3rd level person asking what the Dell position is on those errors. I'll ping them again in a couple of days if I don't get a response. There's not much more I can do. If I get nowhere and there is an identifiable user replaceable component I'll replace it. (As long as it's a reasonable cost.)
      My Computer


  6. Posts : 46
    Win 10
    Thread Starter
       #36

    A result of sorts


    The best I could do was to send the laptop in to Dell for testing under warranty. It was returned with replaced hard drive & memory. Fingers are now crossed. I want it to be fixed but my confidence is not high.

    I owe @zbook an Everest worth of thanks for all the time spent with this. A true All Star!
      My Computer


  7. Posts : 40,848
    windows 10 professional version 1607 build 14393.969 64 bit
       #37

    Glad to read about the progress.
    You are welcome.
      My Computer


 

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