Latest in a series of BSODs on Dell Inspirion 15-3567

zbook said:

They may have different methods / tools now as that was from old communication.

Not only that but searches for "Sunrise Point-LP PCI Express" at the Intel site return effectively nothing useful. The errors suggest a defective motherboard, which is probably a tough sell.

This is from post #2:

Code:

Event[3189]:
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2020-01-17T14:38:55.002
  Event ID: 17
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: N/A
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: Geo-Dell-laptop
  Description: 
A corrected hardware error has occurred.

Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)

Primary Bus:Device:Function: 0x0:0x1C:0x0
Secondary Bus:Device:Function: 0x0:0x0:0x0
Primary Device Name:PCI\VEN_8086&DEV_9D14&SUBSYS_078B1028&REV_F1
Secondary Device Name:

Component: PCI Express Root Port

To what replaceable part does "PCI Express Root Port" pertain?

While the computer is under warranty discuss the problem with Dell.
See what they can do to fix the WHEA corrected hardware errors.
https://www.techwalla.com/articles/w...ress-root-port

I already have a request into the Dell 3rd level person asking what the Dell position is on those errors. I'll ping them again in a couple of days if I don't get a response. There's not much more I can do. If I get nowhere and there is an identifiable user replaceable component I'll replace it. (As long as it's a reasonable cost.)

The best I could do was to send the laptop in to Dell for testing under warranty. It was returned with replaced hard drive & memory. Fingers are now crossed. I want it to be fixed but my confidence is not high.

I owe @zbook an Everest worth of thanks for all the time spent with this. A true All Star!

Glad to read about the progress.
You are welcome.