New
#21
Drive scans in process
Memory.7z
For any BSOD:
a) run the V2 log collector to collect new log files
b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
> if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive
Does this mean you prefer a .zip to a .7z?
If so it won't happen until tomorrow - running memtest, part 2, to be followed by a repeat of the Dell suite for which I never got results.
g
Either has worked, .7z is preferred.
These are the Dell hardware testing options:
https://www.dell.com/support/article...ervers?lang=en
For the customized testing you can make multiple tests with fewer components at any one time to test all major components.
Another shower "Eureka" moment...I realized I have a series of system backups for the laptop. I just uploaded 6 minidumps to a OneDrive folder here. The dumps date back to August 2019. There was one BSOD without a minidump; it's the one with the Memory dump file.
The laptop is nearly through its second set of passes in the memory test. When it's done I'll send along all the test data I've collected to date.
- - - Updated - - -
Results of Dell test suite plus screen shots are available in the Test Data folder here
There were 6 mini dumps that you posted from various time periods.
4 bugchecks displayed no misbehaving drivers.
2 bugchecks displayed Netwtw04.sys Intel wifi driver
The driver was a different version in the crashes.
Debug session time: Tue Dec 10 17:03:26.675 2019 (UTC - 6:00)
System Uptime: 25 days 22:17:42.317
Bugcheck code 000000A0
FAILURE_ID_HASH_STRING: km:0xa0_107_nt!popdecompresshiberblocks
Debug session time: Tue Oct 29 06:32:49.235 2019 (UTC - 6:00)
System Uptime: 3 days 19:35:14.255
Bugcheck code 0000004E
FAILURE_ID_HASH_STRING: km:0x4e_99_nt!midecrementsharecount
Debug session time: Fri Oct 25 10:55:14.739 2019 (UTC - 6:00)
System Uptime: 13 days 20:58:39.508
Bugcheck code 00000133
Netwtw04.sys Tue Aug 27 09:11:45 2019 (5D653A21)
Debug session time: Thu Sep 19 06:33:54.827 2019 (UTC - 6:00)
System Uptime: 6 days 23:14:24.591
Bugcheck code 1000009F
FAILURE_BUCKET_ID: 0x9F_4_Netwtw04_STACKPTR_ERROR_IMAGE_pci.sys
Netwtw04.sys Tue Jun 18 07:49:43 2019 (5D08DDE7)
Debug session time: Thu Aug 29 11:25:38.663 2019 (UTC - 6:00)
System Uptime: 14 days 5:10:02.824
Bugcheck code 0000000A
FAILURE_ID_HASH_STRING: km:av_nt!mi_read_pte_lock_free
Debug session time: Wed Aug 14 06:42:34.539 2019 (UTC - 6:00)
System Uptime: 15 days 0:24:38.305
Bugcheck code 00000139
FAILURE_ID_HASH_STRING: km:0x139_3_corrupt_list_entry_dxgmms2!vidmm_global::closelocalallocation
The test results viewed displayed pass.
Run the Intel driver and support assistant:
Download Intel(R) Driver & Support Assistant
In the left lower corner search type: reliability > open reliability monitor > post images into the thread
Reliability Monitor is the Best Windows Troubleshooting Tool You Aren’t Using
The problems seen in the logs were: corrected hardware errors
https://docs.microsoft.com/en-us/win...-error-sources
Unfortunately no one knows whether these do or do not turn into uncorrected hardware errors.
With a backup image you could clean install Windows 10 1909 > install the latest Dell drivers > perform Windows updates > follow the reliability monitor and event viewer for one week.
This would allow you to see if the corrected hardware errors reappear.
At the end of the week you could restore the backup image and check for corrected hardware errors.
Just got off the phone with someone from Dell's Advanced Resolution Group. They will not consider replacing the system; their only approach is to run tests to identify failed hardware. We've already done more than I think they could possibly do.
My thought is to restore the system image I created on the day the system was received and start over. I have the luxury of a working desktop system not from Dell so I am not really out of touch.
Your comments will be greatly appreciated.
Open a support ticket with Intel.
Report recurrent WHEA corrected hardware errors for: (see post #2)
Intel Corporation 8086 Sunrise Point-LP PCI Express Root Port #5 9d14
Download Intel(R) System Support Utility for Windows*
If I understand this correctly, I run the utility and submit the scan via the utility. Except that the url https://servicerequestmgmnt.intel.com/webticketui returns "Server not found"!
They may have different methods / tools now as that was from old communication.