Latest in a series of BSODs on Dell Inspirion 15-3567  

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  1. Posts : 46
    Win 10
    Thread Starter
       #21

    Drive scans in process

    Memory.7z
      My Computer


  2. Posts : 40,854
    windows 10 professional version 1607 build 14393.969 64 bit
       #22

    For any BSOD:

    a) run the V2 log collector to collect new log files

    b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
    > if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive
      My Computer


  3. Posts : 46
    Win 10
    Thread Starter
       #23

    Does this mean you prefer a .zip to a .7z?

    If so it won't happen until tomorrow - running memtest, part 2, to be followed by a repeat of the Dell suite for which I never got results.

    g
      My Computer


  4. Posts : 40,854
    windows 10 professional version 1607 build 14393.969 64 bit
       #24

    Either has worked, .7z is preferred.

    These are the Dell hardware testing options:
    https://www.dell.com/support/article...ervers?lang=en

    For the customized testing you can make multiple tests with fewer components at any one time to test all major components.
      My Computer


  5. Posts : 46
    Win 10
    Thread Starter
       #25

    Minidumps


    Another shower "Eureka" moment...I realized I have a series of system backups for the laptop. I just uploaded 6 minidumps to a OneDrive folder here. The dumps date back to August 2019. There was one BSOD without a minidump; it's the one with the Memory dump file.

    The laptop is nearly through its second set of passes in the memory test. When it's done I'll send along all the test data I've collected to date.

    - - - Updated - - -

    Results of Dell test suite plus screen shots are available in the Test Data folder here
      My Computer


  6. Posts : 40,854
    windows 10 professional version 1607 build 14393.969 64 bit
       #26

    There were 6 mini dumps that you posted from various time periods.
    4 bugchecks displayed no misbehaving drivers.
    2 bugchecks displayed Netwtw04.sys Intel wifi driver
    The driver was a different version in the crashes.


    Debug session time: Tue Dec 10 17:03:26.675 2019 (UTC - 6:00)
    System Uptime: 25 days 22:17:42.317
    Bugcheck code 000000A0
    FAILURE_ID_HASH_STRING: km:0xa0_107_nt!popdecompresshiberblocks

    Debug session time: Tue Oct 29 06:32:49.235 2019 (UTC - 6:00)
    System Uptime: 3 days 19:35:14.255
    Bugcheck code 0000004E
    FAILURE_ID_HASH_STRING: km:0x4e_99_nt!midecrementsharecount

    Debug session time: Fri Oct 25 10:55:14.739 2019 (UTC - 6:00)
    System Uptime: 13 days 20:58:39.508
    Bugcheck code 00000133
    Netwtw04.sys Tue Aug 27 09:11:45 2019 (5D653A21)

    Debug session time: Thu Sep 19 06:33:54.827 2019 (UTC - 6:00)
    System Uptime: 6 days 23:14:24.591
    Bugcheck code 1000009F
    FAILURE_BUCKET_ID: 0x9F_4_Netwtw04_STACKPTR_ERROR_IMAGE_pci.sys
    Netwtw04.sys Tue Jun 18 07:49:43 2019 (5D08DDE7)

    Debug session time: Thu Aug 29 11:25:38.663 2019 (UTC - 6:00)
    System Uptime: 14 days 5:10:02.824
    Bugcheck code 0000000A
    FAILURE_ID_HASH_STRING: km:av_nt!mi_read_pte_lock_free

    Debug session time: Wed Aug 14 06:42:34.539 2019 (UTC - 6:00)
    System Uptime: 15 days 0:24:38.305
    Bugcheck code 00000139
    FAILURE_ID_HASH_STRING: km:0x139_3_corrupt_list_entry_dxgmms2!vidmm_global::closelocalallocation


    The test results viewed displayed pass.

    Run the Intel driver and support assistant:
    Download Intel(R) Driver & Support Assistant

    In the left lower corner search type: reliability > open reliability monitor > post images into the thread
    Reliability Monitor is the Best Windows Troubleshooting Tool You Arenít Using

    The problems seen in the logs were: corrected hardware errors
    https://docs.microsoft.com/en-us/win...-error-sources

    Unfortunately no one knows whether these do or do not turn into uncorrected hardware errors.

    With a backup image you could clean install Windows 10 1909 > install the latest Dell drivers > perform Windows updates > follow the reliability monitor and event viewer for one week.
    This would allow you to see if the corrected hardware errors reappear.
    At the end of the week you could restore the backup image and check for corrected hardware errors.
      My Computer


  7. Posts : 46
    Win 10
    Thread Starter
       #27

    End of the line


    Just got off the phone with someone from Dell's Advanced Resolution Group. They will not consider replacing the system; their only approach is to run tests to identify failed hardware. We've already done more than I think they could possibly do.

    My thought is to restore the system image I created on the day the system was received and start over. I have the luxury of a working desktop system not from Dell so I am not really out of touch.

    Your comments will be greatly appreciated.
      My Computer


  8. Posts : 40,854
    windows 10 professional version 1607 build 14393.969 64 bit
       #28

    Open a support ticket with Intel.

    Report recurrent WHEA corrected hardware errors for: (see post #2)
    Intel Corporation 8086 Sunrise Point-LP PCI Express Root Port #5 9d14

    Download Intel(R) System Support Utility for Windows*
      My Computer


  9. Posts : 46
    Win 10
    Thread Starter
       #29

    If I understand this correctly, I run the utility and submit the scan via the utility. Except that the url https://servicerequestmgmnt.intel.com/webticketui returns "Server not found"!
      My Computer


  10. Posts : 40,854
    windows 10 professional version 1607 build 14393.969 64 bit
       #30

    They may have different methods / tools now as that was from old communication.
      My Computer


 

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